[{"data":1,"prerenderedAt":70},["ShallowReactive",2],{"blog-post-how-to-use-videos-in-customer-service":3},{"post":4,"recommendedBlogs":47,"chosenCategory":23,"safeJson":69,"isDynamic":12},{"id":5,"uuid":6,"title":7,"slug":8,"html":9,"comment_id":10,"feature_image":11,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":17,"codeinjection_head":18,"codeinjection_foot":18,"custom_template":18,"canonical_url":18,"tags":19,"authors":32,"primary_author":40,"primary_tag":41,"url":42,"excerpt":17,"reading_time":43,"access":44,"comments":12,"og_image":18,"og_title":18,"og_description":18,"twitter_image":18,"twitter_title":18,"twitter_description":18,"meta_title":45,"meta_description":46,"email_subject":18,"frontmatter":18,"feature_image_alt":18,"feature_image_caption":18},"6a348566a7148700019806c1","ab9a0ef0-c168-4bcd-a377-95f1d2980d84","How To Use Videos In Customer Service?","how-to-use-videos-in-customer-service","\u003Cp>Our modes of communication have evolved significantly in these last few years. COVID-19 has increased the use of video in our daily lives. The use of the internet has also reached new highs.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fblog.hubspot.com\u002Fservice\u002Fcustomer-service-stats?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">90% of consumers \u003C\u002Fa>in the USA consider a company's customer service before purchasing. \u003Ca href=\"https:\u002F\u002Fcloudblogs.microsoft.com\u002Fdynamics365\u002Fbdm\u002F2016\u002F07\u002F22\u002F4-frustrating-customer-service-experiences-and-how-to-fix-them\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">After just one lousy service interaction, 60% \u003C\u002Fa>will no longer buy from a company.\u003C\u002Fp>\u003Cp>It's time to shift your approach to customer service. Videos are sought-after content formats now. So it's high time to add videos on customer service.\u003C\u002Fp>\u003Cp>This article will cover everything about adding videos to your customer service.\u003C\u002Fp>\u003Ch2 id=\"what-is-video-customer-service\">What is video customer service?\u003C\u002Fh2>\u003Cp>Undoubtedly, excellent customer service can take your business to a new level. Again, find out ways to level up your existing customer support. Adding video to support customers is a hassle-free way to communicate with customers. It also improves brand value.\u003C\u002Fp>\u003Ch2 id=\"how-to-add-videos-on-customer-service\">How to add videos on customer service\u003C\u002Fh2>\u003Cp>If you are clueless about how and where to add videos, here is your guide!\u003C\u002Fp>\u003Ch3 id=\"onboard-customers-with-a-video-guide\">Onboard customers with a video guide\u003C\u002Fh3>\u003Cp>Get ready to bid goodbye to text-heavy guides. Welcome them with an engaging onboarding process. Use them to introduce potential customers in an informative and visually pleasing way. Help them get started with your services and educate them through the process.\u003C\u002Fp>\u003Cp>With \u003Ca href=\"https:\u002F\u002Fwww.xero.com\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">Xero\u003C\u002Fa>, business owners have 24\u002F7 access to financial data, banking, and expert advice. Xero's\u003Ca href=\"https:\u002F\u002Ftv.xero.com\u002Fdetail\u002Fvideo\u002F5298044970001\u002Fgetting-started-with-xero?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\"> \"Getting Started\"\u003C\u002Fa> video is a terrific video guide. It becomes a no-brainer for new users.\u003C\u002Fp>\u003Ch3 id=\"add-product-demos\">Add product demos\u003C\u002Fh3>\u003Cp>\u003Ca href=\"https:\u002F\u002Finvideo.io\u002Fblog\u002Fvideo-marketing-statistics\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">60% of consumers\u003C\u002Fa> would rather watch a brief video than read the text about a brand's products or services. Take advantage of this opportunity to wow your customers by adding a demo on the customer service page.\u003C\u002Fp>\u003Cp>What they do is show you how to use a product. Show the products to potential buyers. Help your customers to understand the product.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=p1-0QVWa5ZU&ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">Airtable'\u003C\u002Fa>s demo video is a perfect example if you want to add customer support videos.\u003C\u002Fp>\u003Ch3 id=\"shoot-personalized-video-messages-for-custom-problem\">Shoot personalized video messages for custom problem\u003C\u002Fh3>\u003Cp>Let's imagine a customer contacts you with pain unlike any other. Why not make a personalized video instead of just writing or calling them?\u003C\u002Fp>\u003Cp>It can take time to convey the nuances of a problem or the measures needed to fix it in a written document. Video demos boost the possibilities of addressing complex or technical difficulties.\u003C\u002Fp>\u003Ch3 id=\"use-video-to-build-a-knowledge-library-with-microlessons\">Use Video to Build a Knowledge library with microlessons\u003C\u002Fh3>\u003Cp>Microlearning in a customer's flow minimizes friction and speeds up knowledge application. Text-based can often take time to digest. But watching a video smooths out the process. Customers can learn faster and better.\u003C\u002Fp>\u003Ch3 id=\"answers-your-faqs-in-videos\">Answers your FAQs in videos\u003C\u002Fh3>\u003Cp>Everyone has a FAQ page. But instead of text, add a video to answer those FAQs. Improve your customer's experience by providing exciting and visually appealing information. As a result, they will begin to have more faith in you and your abilities.\u003C\u002Fp>\u003Cp>It also improves your SEO. You reach potential customers using videos optimized with relevant keywords.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.airbnb.co.in\u002Fhelp\u002F?audience=guest&ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">AirBnB\u003C\u002Fa> has added them as a customer support video!\u003C\u002Fp>\u003Ch3 id=\"add-human-touch-with-video-testimonials\">Add human touch with video testimonials\u003C\u002Fh3>\u003Cp>Including video endorsements in your B2B marketing strategy will yield excellent results. After reading these testimonials, potential customers will have more faith in your business.\u003C\u002Fp>\u003Cp>Video reviews position you as the expert. The customers trust that your product or service works. Integrating microlearning into a customer's flow eliminates friction and speeds up knowledge application.\u003C\u002Fp>\u003Ch3 id=\"create-attractive-video-use-cases-and-case-studies\">Create attractive video use cases and case studies\u003C\u002Fh3>\u003Cp>There are many benefits to using video case studies and use cases in your marketing strategy. Case study videos featuring client testimonials help build trust and boost sales.\u003C\u002Fp>\u003Ch3 id=\"host-webinar\">Host webinar\u003C\u002Fh3>\u003Cp>Webinars are great customer service videos for credibility and authority in your field. These webinars have informative content that will help alleviate your customer' problems.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fevents.asana.com\u002Fasana-events\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">Asana\u003C\u002Fa> added the webinars on the website. Visitors can easily access them.\u003C\u002Fp>\u003Ch3 id=\"offer-video-live-chat-support\">Offer video live chat support\u003C\u002Fh3>\u003Cp>Chatbot is everywhere. So how do you stand the crowd? Offer video live chat support. You can visualize problems and guide customers through fixes using live video chat. This facilitates problem-solving and r\u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fblog\u002F5-ways-to-reduce-customer-churn-through-customer-education\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">educes customer churn\u003C\u002Fa> rate.\u003C\u002Fp>\u003Cp>Virtual showroom tours are hotcakes these days and are still foreign to many customers. So, give your customers a remarkable buying experience with live video chat customer support.\u003C\u002Fp>\u003Ch2 id=\"what-are-the-benefits-of-using-video-in-customer-service\">What are the benefits of using video in customer service?\u003C\u002Fh2>\u003Ch3 id=\"better-communication-and-clarity\">Better communication and clarity\u003C\u002Fh3>\u003Cp>How can it be difficult to articulate your issue clearly over the phone or in an email? Well, with video, you can skip hearing-cricket moments. Videos allow you to show exactly what's happening, painting a clear picture for support staff.\u003C\u002Fp>\u003Ch3 id=\"improved-customer-engagement\">Improved customer engagement\u003C\u002Fh3>\u003Cp>Video marketing is used by 60% of companies to attract customers. Using graphics, animations, and humor, you can make \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fblog\u002F5-steps-to-increase-customer-engagement-with-training\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">customer service interactions\u003C\u002Fa> more exciting and fun.\u003C\u002Fp>\u003Ch3 id=\"time-and-cost-savings\">Time and Cost Savings\u003C\u002Fh3>\u003Cp>With video, you answer customers' questions without wasting time on lengthy phone calls. You won't have to spend as much money transporting a crew across the country. So, you save more money and time!\u003C\u002Fp>\u003Ch3 id=\"accessibility-and-convenience\">Accessibility and Convenience\u003C\u002Fh3>\u003Cp>Today, ease of use and accessibility are paramount, and video support has taken the throne. Your customers can watch videos whenever they want, wherever they are. Video is accessible to many audiences, from tech-savvy retirees to time-pressed middle managers. Press play and see the magic happen without waiting on hold or deciphering complicated instructions.\u003C\u002Fp>\u003Ch3 id=\"knowledge-retention\">Knowledge Retention\u003C\u002Fh3>\u003Cp>Have you ever been on the other side of the discussion? You were a customer, and the assistant was communicating a complicated process. You heard crickets. Those shoes fit all of us. Videos help people recall information 83% better than textual communication. Like giving their memory a shot of adrenaline!\u003C\u002Fp>\u003Ch3 id=\"differentiation-and-competitive-advantage\">Differentiation and Competitive Advantage\u003C\u002Fh3>\u003Cp>In a saturated market, standing out is the real deal. Providing video assistance to customers sets you distinct from the competition. It highlights your product knowledge and impresses your consumers. You'll make headlines.\u003C\u002Fp>\u003Cp>Now you know that excellent customer service videos can multifold your business success. The next is to find the best customer service video support partner.\u003C\u002Fp>\u003Cp>Trainn is the one platform that can help you to achieve that goal. It's time to \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fblog\u002Fhow-to-gamify-learning-for-customer-education\u002F?ref=blog-api.saastube.io\" rel=\"noopener noreferrer nofollow\">gamify your customer support\u003C\u002Fa>. Try Trainn today!\u003C\u002Fp>","64b0fca1585c1b058a1fbdae","https:\u002F\u002Fblog-api.saastube.io\u002Fcontent\u002Fimages\u002F2023\u002F07\u002FLNCG_M425_01.jpg",false,"public","2023-07-14T07:43:29.000+00:00","2023-10-09T04:13:10.000+00:00","2023-07-14T08:12:40.000+00:00","Discover the power of video in customer service. Effectively use videos for communication, engagement, and knowledge retention and differentiate your business.  ",null,[20,26],{"id":21,"name":22,"slug":23,"description":24,"feature_image":18,"visibility":13,"og_image":18,"og_title":18,"og_description":18,"twitter_image":18,"twitter_title":18,"twitter_description":18,"meta_title":18,"meta_description":18,"codeinjection_head":18,"codeinjection_foot":18,"canonical_url":18,"accent_color":18,"url":25},"6a348564a714870001980642","Video Creation","video-creation","Video creation is the art of storytelling brought to life through moving images, sound, and emotion, captivating audiences and leaving a lasting impact in the digital realm. These blogs will tell you how to make the best videos that keep your users engaged when it comes to learning about your product.","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Fvideo-creation\u002F",{"id":27,"name":28,"slug":29,"description":30,"feature_image":18,"visibility":13,"og_image":18,"og_title":18,"og_description":18,"twitter_image":18,"twitter_title":18,"twitter_description":18,"meta_title":18,"meta_description":18,"codeinjection_head":18,"codeinjection_foot":18,"canonical_url":18,"accent_color":18,"url":31},"6a348564a714870001980645","Video Hacks","video-hacks","Trainn's video hacks are tried and tested. These creative shortcuts and techniques unlock the power of visual storytelling, elevating the quality, engagement, and effectiveness of video content.","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Fvideo-hacks\u002F",[33],{"id":34,"name":35,"slug":36,"profile_image":37,"cover_image":18,"bio":38,"website":18,"location":18,"facebook":18,"twitter":18,"threads":18,"bluesky":18,"mastodon":18,"tiktok":18,"youtube":18,"instagram":18,"linkedin":18,"meta_title":18,"meta_description":18,"url":39},"6a348563a714870001980624","Sinduja Krishnakumar","sinduja","https:\u002F\u002Fblog-api.saastube.io\u002Fcontent\u002Fimages\u002F2023\u002F03\u002FScreen-Shot-2023-03-31-at-7.41.15-PM.png","I am an AI slayer who Batmans her way to humanize content with the help of algorithms and SEO. Currently revamping customer education with Trainn.","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fsinduja\u002F",{"id":34,"name":35,"slug":36,"profile_image":37,"cover_image":18,"bio":38,"website":18,"location":18,"facebook":18,"twitter":18,"threads":18,"bluesky":18,"mastodon":18,"tiktok":18,"youtube":18,"instagram":18,"linkedin":18,"meta_title":18,"meta_description":18,"url":39},{"id":21,"name":22,"slug":23,"description":24,"feature_image":18,"visibility":13,"og_image":18,"og_title":18,"og_description":18,"twitter_image":18,"twitter_title":18,"twitter_description":18,"meta_title":18,"meta_description":18,"codeinjection_head":18,"codeinjection_foot":18,"canonical_url":18,"accent_color":18,"url":25},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-use-videos-in-customer-service\u002F",4,true,"Enhance Customer Service with Videos: A Comprehensive Guide ","Effectively use videos for communication, engagement, and knowledge retention and differentiate your business.  ",[48,55,62],{"id":49,"slug":50,"created_at":51,"feature_image":52,"title":53,"excerpt":54},"6a9193cfb78148000171418b","customer-onboarding-video-templates","2026-08-28T13:57:35.000+00:00","https:\u002F\u002Fblogimages.trainn.co\u002F2026\u002F08\u002FArtboard-15-copy-9@2x-100.jpg","Customer Onboarding Video Templates: 5 Scripts and Why Each One Works","A template is a starting point, not a finished video. Here is the structure behind four that work, and what still has to happen after you fill them in.",{"id":56,"slug":57,"created_at":58,"feature_image":59,"title":60,"excerpt":61},"6a348566a7148700019806df","corporate-videos-with-real-life-examples","2024-03-11T17:38:42.000+00:00","https:\u002F\u002Fblogimages.trainn.co\u002F2024\u002F03\u002FElevate-Your-Corporate-Videos-with-7-Captivating-Strategies-and-Real-life-Examples--2024-.png","Elevate Your Corporate Videos with 7 Captivating Strategies and Real-life Examples (2024)","Think beyond ads! Corporate videos showcase brands, explain products, & boost training. Used for marketing, internal comms & more.",{"id":63,"slug":64,"created_at":65,"feature_image":66,"title":67,"excerpt":68},"6a348566a7148700019806dd","instructional-video-for-a-better-customer-experience","2024-03-11T11:26:56.000+00:00","https:\u002F\u002Fblogimages.trainn.co\u002F2024\u002F03\u002FHow-to-Make-an-Instructional-Video-for-a-Better-Customer-Experience.png","How to Make an Instructional Video for a Better Customer Experience","In today's digital era, leverage instructional videos to connect with customers effectively. Drive trust, loyalty, & advocacy through clear & engaging guidance","",1793950650229]