[{"data":1,"prerenderedAt":33},["ShallowReactive",2],{"blog-post-types-of-content-for-a-knowledge-base":3},{"post":4,"recommendedBlogs":31,"chosenCategory":32,"safeJson":32,"isDynamic":12},{"id":5,"uuid":6,"title":7,"slug":8,"html":9,"comment_id":10,"feature_image":11,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":17,"codeinjection_head":18,"codeinjection_foot":18,"custom_template":18,"canonical_url":18,"tags":19,"authors":20,"primary_author":26,"primary_tag":18,"url":27,"excerpt":17,"reading_time":28,"access":29,"comments":12,"og_image":18,"og_title":18,"og_description":18,"twitter_image":18,"twitter_title":18,"twitter_description":18,"meta_title":7,"meta_description":30,"email_subject":18,"frontmatter":18,"feature_image_alt":18,"feature_image_caption":18},"6a348566a7148700019806f5","da275da3-25db-44b8-bd01-be5c2c4a97d3","The Essential Types of Content for Your Knowledge Base","types-of-content-for-a-knowledge-base","\u003Cp>Imagine you’re on a road trip without a map or GPS. You might stop to ask for directions,  take random turns, or even face dead ends. Eventually, when you reach your destination, after all the wrong turns and unnecessary stress, you’ll regret not having a map along the way.\u003C\u002Fp>\u003Cp>Similarly, navigating new software or trying to understand company operations without proper guidance can be overwhelming and inefficient. This is why creating a well-structured \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fknowledge-base-software\u002F?ref=blog-api.saastube.io\">knowledge base\u003C\u002Fa> is necessary, which acts as a map, guiding users through the process. Whether the process is easy or difficult, the map should guide the user efficiently.\u003C\u002Fp>\u003Cp>The efficiency level boils down to the types of content used in the knowledge base. But how do you know what types of content to use? That’s decided by two factors - Your product’s complexity and its technicality.\u003C\u002Fp>\u003Ch2 id=\"product-complexity\">\u003Cstrong>\u003Cstrong>Product Complexity\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>This describes the learning curve of your product, whether is it easy to learn and use the features or not. For instance, a low-complexity product is intuitive and straightforward, requiring minimal instruction or explanations. In contrast, a high-complexity product involves features and functions that users might need guidance for.\u003C\u002Fp>\u003Ch2 id=\"product-technicality\">\u003Cstrong>\u003Cstrong>Product Technicality\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>This describes the range of technical knowledge required like coding to use the product. Less technical products can be used without specialized technical skills, while highly technical products may require users to have a certain level of technical expertise.\u003C\u002Fp>\u003Cp>For example, \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002F?ref=blog-api.saastube.io\">Trainn\u003C\u002Fa> is built to be user-friendly and easy to use without any coding skills required (a shameless plug, I know), so we can say Trainn has a low product complexity and technicality.\u003C\u002Fp>\u003Cp>Meanwhile, pretty much any tool that heavily relies on a code-based interface, like \u003Ca href=\"https:\u002F\u002Fwww.snowflake.com\u002Fen\u002F?ref=blog-api.saastube.io\">Snowflake\u003C\u002Fa> and \u003Ca href=\"https:\u002F\u002Fwww.datadoghq.com\u002F?ref=blog-api.saastube.io\">Datadog\u003C\u002Fa> has a high product complexity and technicality and requires users to have good coding knowledge.\u003C\u002Fp>\u003Cp>Now that we know what these terms mean, let’s look at how they help with deciding the type of content for your knowledge base.\u003C\u002Fp>\u003Ch3 id=\"low-complexity-and-technicality\">\u003Cstrong>\u003Cstrong>Low complexity and technicality\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>For products that are both easy to learn and use and require basic to no technical skills, then a straightforward knowledge base with simple guides and bite-sized videos to cover the basic features is more than enough.\u003C\u002Fp>\u003Ch3 id=\"high-complexity-or-technicality\">\u003Cstrong>\u003Cstrong>High complexity or technicality\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>If the product is highly complex to learn or requires an average to a high degree of technical knowledge, then the knowledge base needs to be intricate with a mix of text documents, \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Finteractive-guides\u002F?ref=blog-api.saastube.io\">guides\u003C\u002Fa>, and \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fvideo-creation\u002F?ref=blog-api.saastube.io\">videos\u003C\u002Fa>. Detailed documentation provides in-depth information on all aspects of the product, be it product features or technical details.\u003C\u002Fp>\u003Cp>Videos and interactive guides offer visual demonstrations of both basic and advanced features. They can also be used to complement the documents.\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXdJWPh9XyCpo2KdBNEyIHTPZKaPfbzt8yq2sOJKu-z5kl8E_pR4z5JU2E53ZdTA2TgPkMniFyI6MnGY3OFOa5xs5l1uEeBntFIdBjmMytyvU7vCUzliliE0FZcJ73fXRmvci5-erYoAd8avCUNi5W0A6RHj?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>With that said, let’s look at how these content types can be used for different purposes in a knowledge base:\u003C\u002Fp>\u003Ch2 id=\"documents\">\u003Cstrong>\u003Cstrong>Documents\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Documents are the backbone of the knowledge base, providing a structured way to communicate essential information about various aspects of products, services, and organizational protocols. These pieces of content are meticulously organized and crafted to break down intricate details into understandable chunks. Documents can be crafted into FAQs, glossaries, policies, product manuals, and release notes.\u003C\u002Fp>\u003Ch3 id=\"faqs\">\u003Cstrong>\u003Cstrong>FAQs\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>In the FAQ section, you will find answers to some common questions that people might find useful such as, ”What is the subscription period?” “number of days for delivery of product?” etc.\u003C\u002Fp>\u003Cp>This section provides straightforward and quick information for the users, instead of waiting for responses from the customer support team.\u003C\u002Fp>\u003Cp>\u003Cstrong>\u003Cstrong>FAQs in an Internal Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Employees use this, to get queries about certain company policies such as leave entitlements, benefits, and payroll.\u003C\u002Fp>\u003Cp>\u003Cstrong>\u003Cstrong>FAQs in an External knowledge base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>For customers, it clarifies common queries that users have about products or services or any procedure during pre or post-purchase, Which includes installation or account setup.\u003C\u002Fp>\u003Ch3 id=\"glossaries\">\u003Cstrong>\u003Cstrong>Glossaries\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Do you remember turning to the glossary of your textbooks to find the meanings of difficult words? Similarly, the glossary in a knowledge base helps users by explaining technical or complex terms for those who find it new.\u003C\u002Fp>\u003Cp>Personio, an all-in-one HR platform aimed at European SMEs, created an HR lexicon. Its \u003Ca href=\"https:\u002F\u002Fwww.personio.com\u002Fhr-lexicon\u002F?ref=blog-api.saastube.io\">HR glossary pages\u003C\u002Fa> offer comprehensive definitions, strategies, and templates for today's important HR topics.\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXe8PaZDxAvirexkhc5KanLKveosYNgeVpKiL17DPFSwz-iO-2CbZWmw2oZw06ivXUsrE3RQ9tBRmfUCCWXKXOGZOQkEeBupVKFkaABwLzi6_t8h6Fbq2M7t07UyCNITdwU2OOoJbyMCIFmyqOQSxxb3tBI?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>\u003Cbr>\u003Cstrong>\u003Cstrong>Glossaries in an Internal Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>It includes terms related to the system, processes, and industry-specific keywords. For instance, a tech company might maintain a glossary that explains some terms that are used company-wide, so that everyone is on the same page.\u003Cbr>\u003Cbr>\u003Cstrong>\u003Cstrong>Glossaries in an External Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Sometimes, customers may find it difficult to understand certain product features, especially when technical terms are used to explain them. In such cases, a well-structured glossary can be highly beneficial, providing users with simplified explanations of complex terms. Similarly, if a user wants to reword a complicated sentence or make technical content easier to comprehend, a \u003Ca href=\"https:\u002F\u002Fparaphrasetool.online\u002F?ref=blog-api.saastube.io\">paraphrase tool\u003C\u002Fa> can be incredibly useful, ensuring the content remains clear while preserving its original meaning. This way, when customers explore a new product and encounter difficult terms, they can quickly refer to the glossary or use a paraphrasing tool for better understanding.\u003C\u002Fp>\u003Ch3 id=\"company-guidelines\">\u003Cstrong>\u003Cstrong>Company guidelines\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>This is an internal knowledge base specific document that contains the company’s official rules and regulations. These documents provide clear instructions on how to conduct themselves, handle specific situations, and adhere to operational protocols. This helps in creating a harmonious and productive workplace where everyone knows what is expected of them and operates within established boundaries.\u003C\u002Fp>\u003Ch3 id=\"product-manuals\">\u003Cstrong>\u003Cstrong>Product manuals\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>It is a tech-savvy friend who explains everything clearly, from setting up and operating the products to solving any hiccups on the way. This helps the users to understand the product features, usage, and troubleshooting, making them unlock the full potential of the product or services. For example, \u003Ca href=\"https:\u002F\u002Fslack.com\u002Fintl\u002Fen-in\u002Fhelp\u002Fcategories\u002F200111606?ref=blog-api.saastube.io\">Slack\u003C\u002Fa> has provided a complete manual on letting users know how to use their tool’s features.\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXdj03aHz-2sk7UHwQ2FOE9CvksrL4Bz3T-tLY_Y_e_XQ5Nf6NYfiYxmMR5bs3DgM6ZB7bUNHa6qs9IdMsCL8SOGsbhQiSZK7_GzAh2zQkvo5TnTK9UF9pYnrETVRTcinRthzpl4G-Fn211AUHzwljTtdLGq?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>\u003Cstrong>\u003Cstrong>Manuals in an Internal Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>It provides information about the tools, systems, and products used within an organization that employees can utilize efficiently. These manuals help train employees, especially the customer support roles by familiarizing them with every aspect of the product, ensuring that they can assist customers and resolve inquiries promptly.\u003Cbr>\u003Cbr>\u003Cstrong>\u003Cstrong>Manuals in an External Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Product manuals act as a key in understanding steps or instructions on product installation and its usage so that it enhances customer experience and satisfaction.\u003C\u002Fp>\u003Ch3 id=\"release-notes\">\u003Cstrong>\u003Cstrong>Release notes\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Release notes are documents that notify users with detailed summaries of the latest enhancements, bug fixes, and changes implemented in each software update.  You can have a look at how \u003Ca href=\"https:\u002F\u002Fsupport.humly.com\u002Frelease-notes-1.29?ref=blog-api.saastube.io\">Humly\u003C\u002Fa> notifies the updates made with detailed summaries.\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXcOlVTZAp-5rQ30BkZW048ACNkAvdlH-9ioRPGiLZ6NIabhosaO1WJerXG-1i2c1MvdKmVgRIoZT_NhsKCno9ERN_qHZEywPj985lop7S9LrYtjrSjR2bkm_vr3r4R-fACjeOdM5wB-i82ySzxSuY5EU_aV?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>\u003Cstrong>\u003Cstrong>Release notes in an Internal Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>It's crucial to keep the team updated about the improvements made to the systems, tools, or products, to have the daily operational goals aligned.\u003C\u002Fp>\u003Cul>\u003Cli>The sales team uses release notes to help with their sales pitches.\u003C\u002Fli>\u003Cli>The customer support team uses them to assist customers with the latest information.\u003C\u002Fli>\u003Cli>The marketing team refers to the release notes to help them write content.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>\u003Cstrong>Release notes in an External Knowledge Base\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>It's crafted to keep users updated on the newest features, improvements, and fixes in products or services, enabling them to understand the advantages of recent updates.\u003C\u002Fp>\u003Ch2 id=\"guides\">\u003Cstrong>\u003Cstrong>Guides\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Guides act as instructors, designed to transform complex tasks into simple steps. They help you accomplish specific tasks easier with step-by-step instructions. They’re created by providing screenshots of each step and highlighting key actions in each step.\u003C\u002Fp>\u003Cp>While instructional guides help provide role-based training to employees and train customers to use product features, they can come off as not engaging. This can push people away from using these guides.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Finteractive-guides\u002F?ref=blog-api.saastube.io\">Interactive guides\u003C\u002Fa> are here to solve that problem. Interactive guides bring active participation in each step by highlighting the necessary actions and making the user click to proceed further. This helps the users quickly grasp and fully utilize the product, without any reliance on the customer support team.\u003C\u002Fp>\u003Cp>But how should you use guides in your knowledge base? Let’s see some use cases -\u003C\u002Fp>\u003Ch3 id=\"tips-and-best-practices\">\u003Cstrong>\u003Cstrong>Tips and best practices\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Guides can be used to educate users with tips that help them use the product and internal tools more effectively. This encourages employees to be more productive and for customers to use the product more.\u003C\u002Fp>\u003Cp>Check out how \u003Ca href=\"https:\u002F\u002Fsupport.monday.com\u002Fhc\u002Fen-us\u002Farticles\u002F14667682024594-Best-practices-for-adding-board-subscribers?ref=blog-api.saastube.io\">Monday\u003C\u002Fa> has provided best practices for adding board subscribers -\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXeZycrQPT42T-T-HRjbOCtpqa05t1UwU07fmKaQRjbrfD1TDKwnuFkXbE8I9V3OAmEGV6gpjs7yHdUZmmbon-WxR9tY5V8OQGabNky7yu1uayAh-jZvKOIgrEWk0f0Htu3Vd1z82-u_LeAxKrIngRbZLO0?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt=\"Monday best practices\" loading=\"lazy\">\u003C\u002Ffigure>\u003Ch3 id=\"troubleshooting\">\u003Cstrong>\u003Cstrong>Troubleshooting\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>This is your go-to resource when technical glitches disrupt your workflow. They provide resolving instructions for common issues like connectivity or software bugs. These are designed to make the daunting task of problem-solving more approachable. \u003Ca href=\"https:\u002F\u002Fsupport.bolddesk.com\u002Fkb\u002Farticle\u002F26\u002Fhow-to-troubleshoot-an-issue-%E2%80%93-when-a-user-reports-that-they-dont-have-access-to-a-particular-feature?ref=blog-api.saastube.io\">Bold Desk\u003C\u002Fa> is a great example forproviding step-by-step instructions to effectively troubleshoot issues.\u003Cbr>\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXddrakVHL5MpKxbUYq5uyXna3m6MQWZ5imppbKg2ciOGjxlUUPRAGj1EnEVcLFarMQ4Ld9_aRUbxev3xdJqlroCa9P4Tiq89_aZa8CLeFbvUGKyay-YSLm-0zIFDdw4-RUBrncHqmXc2PoqlOcoNGpoV-Cw?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt=\"Bold Desk troubleshooting\" loading=\"lazy\">\u003C\u002Ffigure>\u003Ch3 id=\"process-standardization\">\u003Cstrong>\u003Cstrong>Process standardization\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>This guide provides instructions that enable users to complete routine tasks. In organizational settings, guides ensure consistency in workflows and adherence to best practices. They outline standardized procedures for tasks like project management, customer support, or compliance with industry regulations.\u003C\u002Fp>\u003Ch2 id=\"videos\">\u003Cstrong>\u003Cstrong>Videos\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>In any kind of learning experience, videos stand out as dynamic and engaging tools for conveying information. They capture attention with vibrant visuals and clear narrations and also simplify complex steps through practical demonstrations.\u003C\u002Fp>\u003Cp>Whenever you’re short on time and need a quick refresher on a detailed document, then videos come in clutch. Videos can exist inside documents or as standalone resources within a knowledge base. You can also convert guides into a video format if your customers would rather watch a 1-minute video than go through a guide.\u003C\u002Fp>\u003Cblockquote>It is more powerful when you ask a customer to listen to a 1-minute product video rather than a 24 to 30 minute video altogether or make him read a solution article\u003C\u002Fblockquote>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXck6H0VCfqMghMQMmOzFAUqw8BT6uRfpBHBg6tZ3mkA-NjE1MUc3XnVqI3-n4nV5b5zgcDgbSbKnmogcIunjHdHdSPWt59HDTMDW5peU_KmvGzyf7wyS9qKMVHuyeq5izynGfVfp4uA-gu5HPsGQEdOYBMk?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt=\"Vinay Prasad Testimonial\" loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>Videos can be used in:\u003C\u002Fp>\u003Ch3 id=\"product-demonstrations\">\u003Cstrong>\u003Cstrong>Product demonstrations\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Videos showcase product features, functionalities, and benefits in action. \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fcreate-instructional-videos\u002Fcreate-product-demo-videos\u002F?ref=blog-api.saastube.io\">Product demo videos\u003C\u002Fa> highlight key selling points and help potential customers or users visualize how the product or service works in real-world scenarios.\u003Cbr>\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXfl5x7THIVGu3CE1pfZ5pKT8HS6k-5h9I1o8pLUTgsfFCvYBbMion3kJeBtlGoP_lSo212hQzt1UnShGSpTDuGtbNNGtqXH5bd57JSuA2UnrDdjoCsZO5N_eglOOd7QSrwjFgumAeMQHy1dckOintnT4G6V?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt=\"Asana product demo\" loading=\"lazy\">\u003C\u002Ffigure>\u003Ch3 id=\"onboarding-new-users\">\u003Cstrong>\u003Cstrong>Onboarding new users\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>\u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fcreate-instructional-videos\u002Fcreate-onboarding-videos\u002F?ref=blog-api.saastube.io\">Onboarding videos\u003C\u002Fa> introduce new users to the basics of using a product or service. They provide clear, visual instructions on how to set up accounts, navigate dashboards, and access essential features. This visual approach is not only more engaging than reading through lengthy manuals but also helps to ensure that users understand and retain the information better. An ideal example, Bolt, created a short teaser about the company, its history, team members, and their culture.\u003C\u002Fp>\u003Ch3 id=\"discovering-new-product-features\">\u003Cstrong>\u003Cstrong>Discovering new product features\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>When new features or fixes are introduced to a product, \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fcreate-instructional-videos\u002Fproduct-videos-for-marketing\u002F?ref=blog-api.saastube.io\">product videos for marketing\u003C\u002Fa> provide an easy and engaging way to see how it works. This walks users through each step, highlighting the benefits and practical uses, which enables users to grasp the new features quickly and sparks excitement in trying out the latest fixes or features. Canva, for example, showcases video demonstrations of their new features and integrations.\u003C\u002Fp>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Flh7-us.googleusercontent.com\u002Fdocsz\u002FAD_4nXfd99BGsteKXFM3ZfOKZtfvUDTjim-JvZBURYeW2vdAELFUXugL4hRhXBBTVYBrLiOt2pjuJjzsIVVzYbLIKpDAYTJVRgQgRJTBekEKi0c_MX7fXNudMgP5zbseDdn-LPpeHNE6FD0TIr0DTi-hR7VLSbj6?key=8zm58KjEKfN2lA7_biz8aA\" class=\"kg-image\" alt=\"Canva new features videos\" loading=\"lazy\">\u003C\u002Ffigure>\u003Cp>One downside with videos is the time and effort needed to create them. After all, not everyone on your team can be an expert in video editing, right? With \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002F?ref=blog-api.saastube.io\">Trainn\u003C\u002Fa>, video creation for your knowledge base has never been easier. \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fvideo-creation\u002F?ref=blog-api.saastube.io\">Create videos\u003C\u002Fa>, complete with AI voiceovers, automated zooms, transitions, spotlights, blur, and more within minutes. No editing experience is needed.\u003Cbr>\u003Cbr>A well-constructed \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Fglossaries\u002Fcustomer-education\u002Fwhat-is-a-knowledge-base\u002F?ref=blog-api.saastube.io\">knowledge base\u003C\u002Fa> guides users through the complexities of information with ease. Whether it's for an employee trying to understand internal processes or a customer seeking help with a product, the diverse content.\u003Cbr>\u003Cbr>From text-rich documents to interactive guides and videos, a knowledge base helps you provide the clarity and support needed in the most helpful way possible. Understand your audience and your product, create content in the appropriate formats, and add them to your knowledge base.\u003Cbr>\u003Cbr>Choosing the right types of content is important to build your knowledge base, similarly, it’s equally important to know how to choose the right knowledge base for your organization. That’s why we’ve made a comprehensive \u003Ca href=\"https:\u002F\u002Ftrainn.co\u002Funderstanding-knowledge-base-software\u002F?ref=blog-api.saastube.io\">Guide on Knowledge Base Software [2024]\u003C\u002Fa> to help you give you everything you’d need to decide on a knowledge base software. Check it out!\u003C\u002Fp>\u003Ch3>\u003C\u002Fh3>","66e14ac2573049681610f5ec","https:\u002F\u002Fblogimages.trainn.co\u002F2024\u002F09\u002FDIGITAL-ADOPTION.png",false,"public","2024-09-11T07:46:10.000+00:00","2025-03-10T06:19:29.000+00:00","2024-07-09T07:54:00.000+00:00","Find the right content types for your knowledge base based on your audience's needs and preferences. Consider docs, guides, or videos to fulfill the needs.",null,[],[21],{"id":22,"name":23,"slug":24,"profile_image":18,"cover_image":18,"bio":18,"website":18,"location":18,"facebook":18,"twitter":18,"threads":18,"bluesky":18,"mastodon":18,"tiktok":18,"youtube":18,"instagram":18,"linkedin":18,"meta_title":18,"meta_description":18,"url":25},"6a348563a714870001980629","Chethna NK","chethna","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fchethna\u002F",{"id":22,"name":23,"slug":24,"profile_image":18,"cover_image":18,"bio":18,"website":18,"location":18,"facebook":18,"twitter":18,"threads":18,"bluesky":18,"mastodon":18,"tiktok":18,"youtube":18,"instagram":18,"linkedin":18,"meta_title":18,"meta_description":18,"url":25},"https:\u002F\u002Fblog-api.saastube.io\u002Ftypes-of-content-for-a-knowledge-base\u002F",9,true,"Find the right content types for your knowledge base based on your audience's needs and preferences. Consider docs, guides, or videos to fulfill the needs",[],"",1793275711069]