[{"data":1,"prerenderedAt":184},["ShallowReactive",2],{"industry-cell-erp-supply-chain-help-center-videos":3},{"page":4,"generated":166},{"pageType":5,"url":6,"industry":7,"videoType":8,"seo":9,"heroH1":13,"heroH2":14,"cta":17,"definition":22,"workflows":25,"challenges":50,"features":68,"security":90,"proof":103,"faq":115,"related":130,"schema":162},"cell","\u002Findustries\u002Ferp-supply-chain\u002Fhelp-center-videos\u002F","ERP & Supply Chain","Help center & support videos",{"title":10,"metaDescription":11,"canonical":12},"Help Center & Support Videos for ERP & Supply Chain Software | Trainn","Create help center videos for ERP and supply chain software that answer unsynced orders, missing screens, mismatched receipts and reorders.","https:\u002F\u002Ftrainn.co\u002Findustries\u002Ferp-supply-chain\u002Fhelp-center-videos\u002F","Help center & support videos for ERP and supply chain software",{"sentence1":15,"sentence2":16},"Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your ERP and supply chain product into help center and support videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically.","Embed them in your help center or inside your app so customers find answers without opening a ticket.",{"label":18,"microcopy":19,"secondaryLabel":20,"secondaryUrl":21},"Start free trial","3-day free trial, then $19\u002Fmonth.","Get a demo","\u002Fdemo\u002F",{"heading":23,"body":24},"What are help center & support videos for ERP and supply chain software?","Help center and support videos for ERP and supply chain software answer one question operations staff get stuck on, such as why received quantities don't match the order. A stuck order can hold up a shipment, so answers must be quick. Trainn creates them from screen recordings and recorded support calls.",{"heading":26,"rows":27},"Common help center & support workflows for ERP and supply chain software",[28,34,39,43,47],{"workflow":29,"whoRecords":30,"bestFormat":31,"sensitiveData":32,"updateTrigger":33},"Why didn't a store order change update the manufacturing order?","Support specialist","Video","Customer orders","Sync rules change",{"workflow":35,"whoRecords":30,"bestFormat":36,"sensitiveData":37,"updateTrigger":38},"Why can't a teammate see the purchasing screen?","Step-by-step guide","User names","Permission rules change",{"workflow":40,"whoRecords":30,"bestFormat":31,"sensitiveData":41,"updateTrigger":42},"Why don't received quantities match the purchase order?","Order quantities","Receiving rules change",{"workflow":44,"whoRecords":30,"bestFormat":31,"sensitiveData":45,"updateTrigger":46},"Why wasn't a purchase created automatically?","Stock levels","Reorder rules change",{"workflow":48,"whoRecords":30,"bestFormat":36,"sensitiveData":49,"updateTrigger":33},"Why doesn't the accounting system show a partly received order?","Invoice details",{"heading":51,"items":52},"What makes support hard for ERP and supply chain software teams?",[53,58,63],{"id":54,"title":55,"problem":56,"howToHandle":57},"challenge-1","The same questions keep reaching support","Sync and receiving questions arrive daily.","Answer each with a short video.",{"id":59,"title":60,"problem":61,"howToHandle":62},"challenge-2","Help articles are hard to follow for visual tasks","Tracing an order across screens is hard to describe.","Show the path on screen.",{"id":64,"title":65,"problem":66,"howToHandle":67},"challenge-3","Help videos go out of date","Releases change screens often.","Update only the changed clip.",{"heading":69,"rows":70},"How Trainn creates help center & support videos for ERP and supply chain software",[71,75,78,81,84,87],{"name":72,"solves":55,"body":73,"comingSoon":74},"Trainn's AI video agent","Upload a recorded support call. [Trainn's AI video agent](\u002Fai-video-agent\u002F) trims it into a short answer, ready for review.",false,{"name":76,"solves":60,"body":77,"comingSoon":74},"Create a Guide","Record the order trace once and get a [step-by-step guide](\u002Fstep-by-step-guide-generator\u002F).",{"name":79,"solves":65,"body":80,"comingSoon":74},"Clip-by-clip editor","When a screen changes, replace only that clip.",{"name":82,"solves":65,"body":83,"comingSoon":74},"Share Links","One link in articles and replies, updated everywhere. Embed it in your [knowledge base](\u002Fknowledge-base-software\u002F) or show it [inside the product](\u002Fin-app-tutorials\u002F).",{"name":85,"solves":60,"body":86,"comingSoon":74},"Guide Export & Sharing Formats","Export a guide as PDF for site teams without login access.",{"name":88,"solves":55,"body":89,"comingSoon":74},"Video Analytics","See which answers get watched and where people stop.",{"heading":91,"certifications":92,"recordingHeading":96,"recordingPoints":97,"securityLink":101,"baaNotice":102},"Enterprise security, privacy and compliance",[93,94,95],"ISO 27001 certified","SOC 2 Type 2 attested","GDPR compliant","Recording ERP & Supply Chain workflows safely",[98,99,100],"Record answers in a demo company, never a customer's live system.","Use sample orders, suppliers and stock.","When editing a recorded call, blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.","[See how Trainn handles security](\u002Fsecurity\u002F)",null,{"variant":104,"metric":105,"headline":106,"metricLabel":106,"outcomes":102,"quote":107,"name":108,"role":109,"company":110,"g2":111,"sourceLabel":112,"sourceUrl":113,"heading":114},"metric","50–80%","Saves 50% to 80% of creation and maintenance time","When edits are needed, simply edit the video, fix and republish. Even when the video is embedded in an eLearning module, the fix will be instant.","Rob B.","Technical Training Strategy Manager","AVEVA",true,"Read Trainn reviews on G2","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002Fguider-labs-inc-trainn\u002Freviews","How ERP and supply chain teams use Trainn",[116,120,123,126],{"type":117,"question":118,"answer":119},"industry","How do help center videos reduce support tickets for ERP and supply chain software?","Help center videos reduce support tickets by answering the questions operations teams ask most, at the moment they get stuck, with a short visual answer they can follow without waiting for a reply. How it works for ERP and supply chain software:\n\n- **Answer the repeat questions first,** such as “why didn't a store order change update the manufacturing order” and “why can't a teammate see the purchasing screen”.\n- **Show the clicks instead of describing them.** Visual tasks are where text articles fail and tickets get opened.\n- **Put answers where people look:** in the help center, inside the product and in support replies.\n- **Keep them current,** so customers don't follow an old screen and open a ticket anyway.\n- **Measure which answers work** by checking which videos get watched and where viewers stop.\n\nSee [how to write step-by-step guides that reduce support tickets](\u002Fblog\u002Fwrite-step-by-step-guides-that-reduce-support-tickets\u002F).",{"type":117,"question":121,"answer":122},"How do you add videos to a ERP and supply chain software knowledge base?","Record each answer once, then embed the video and its step-by-step guide in the matching knowledge base article, so customers can watch or scan in the same place. Steps for a ERP and supply chain software knowledge base:\n\n- **Start with the most-viewed articles,** such as the ones answering “why didn't a store order change update the manufacturing order”.\n- **Record the fix in a test account,** never a customer's account you opened to troubleshoot.\n- **Embed one share link per article.** When the screen changes, update the video and every article shows the new version.\n- **Add the written guide below the video** for people who prefer to read or copy exact values.\n- **Show the same answer inside the product** with [in-app tutorials](\u002Fin-app-tutorials\u002F).\n\nTrainn works with your [knowledge base](\u002Fknowledge-base-software\u002F); see [how to turn screen recordings into knowledge base videos](\u002Fanswers\u002Fhow-to-turn-screen-recordings-into-knowledge-base-videos\u002F).",{"type":117,"question":124,"answer":125},"Which support questions should become videos first?","Start with questions that arrive every week, need several screens to answer and leave customers stuck until they're solved. For ERP and supply chain software, that usually means questions like these:\n\n- **Why didn't a store order change update the manufacturing order?**\n- **Why can't a teammate see the purchasing screen?**\n- **Why don't received quantities match the purchase order?**\n- **Why wasn't a purchase created automatically?**\n- **Why doesn't the accounting system show a partly received order?**\n\nThen add questions that come up after each release. Trainn's [video analytics](\u002Fvideo-analytics\u002F) show which answers get watched, so you can see which videos are working and which questions still need one.",{"type":127,"question":128,"answer":129},"pricing","How much does Trainn cost?","Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your ERP and supply chain software, such as “why didn't a store order change update the manufacturing order”, and publish it as a video and a step-by-step guide before you pay.\n\n- **Creator plan:** $19 per month for one creator, with up to 15 videos and guides.\n- **More creators or more content:** compare every plan on the [Trainn pricing page](\u002Fpricing\u002F).",{"acrossHeading":131,"up":132,"across":139,"down":149},"More for ERP and supply chain software",[133,136],{"text":134,"url":135},"Write step-by-step guides that reduce support tickets","\u002Fblog\u002Fwrite-step-by-step-guides-that-reduce-support-tickets\u002F",{"text":137,"url":138},"Types of content for a knowledge base","\u002Fblog\u002Ftypes-of-content-for-a-knowledge-base\u002F",[140,143,146],{"text":141,"url":142},"Product videos and guides for ERP and supply chain software","\u002Findustries\u002Ferp-supply-chain\u002F",{"text":144,"url":145},"Product training videos for ERP and supply chain software","\u002Findustries\u002Ferp-supply-chain\u002Ftraining-videos\u002F",{"text":147,"url":148},"Admin & configuration videos for ERP and supply chain software","\u002Findustries\u002Ferp-supply-chain\u002Fadmin-configuration-videos\u002F",[150,153,156,159],{"text":151,"url":152},"Knowledge base software","\u002Fknowledge-base-software\u002F",{"text":154,"url":155},"In-app tutorials","\u002Fin-app-tutorials\u002F",{"text":157,"url":158},"Step-by-step guide generator","\u002Fstep-by-step-guide-generator\u002F",{"text":160,"url":161},"Customer enablement software","\u002Fcustomer-enablement-software\u002F",[163,167],{"@context":164,"@type":165,"name":13,"description":11,"url":12,"datePublished":166,"dateModified":166},"https:\u002F\u002Fschema.org","WebPage","2026-10-25",{"@context":164,"@type":168,"mainEntity":169},"FAQPage",[170,175,178,181],{"@type":171,"name":118,"acceptedAnswer":172},"Question",{"@type":173,"text":174},"Answer","Help center videos reduce support tickets by answering the questions operations teams ask most, at the moment they get stuck, with a short visual answer they can follow without waiting for a reply. How it works for ERP and supply chain software:\n\n- Answer the repeat questions first, such as “why didn't a store order change update the manufacturing order” and “why can't a teammate see the purchasing screen”.\n- Show the clicks instead of describing them. Visual tasks are where text articles fail and tickets get opened.\n- Put answers where people look: in the help center, inside the product and in support replies.\n- Keep them current, so customers don't follow an old screen and open a ticket anyway.\n- Measure which answers work by checking which videos get watched and where viewers stop.\n\nSee how to write step-by-step guides that reduce support tickets.",{"@type":171,"name":121,"acceptedAnswer":176},{"@type":173,"text":177},"Record each answer once, then embed the video and its step-by-step guide in the matching knowledge base article, so customers can watch or scan in the same place. Steps for a ERP and supply chain software knowledge base:\n\n- Start with the most-viewed articles, such as the ones answering “why didn't a store order change update the manufacturing order”.\n- Record the fix in a test account, never a customer's account you opened to troubleshoot.\n- Embed one share link per article. When the screen changes, update the video and every article shows the new version.\n- Add the written guide below the video for people who prefer to read or copy exact values.\n- Show the same answer inside the product with in-app tutorials.\n\nTrainn works with your knowledge base; see how to turn screen recordings into knowledge base videos.",{"@type":171,"name":124,"acceptedAnswer":179},{"@type":173,"text":180},"Start with questions that arrive every week, need several screens to answer and leave customers stuck until they're solved. For ERP and supply chain software, that usually means questions like these:\n\n- Why didn't a store order change update the manufacturing order?\n- Why can't a teammate see the purchasing screen?\n- Why don't received quantities match the purchase order?\n- Why wasn't a purchase created automatically?\n- Why doesn't the accounting system show a partly received order?\n\nThen add questions that come up after each release. Trainn's video analytics show which answers get watched, so you can see which videos are working and which questions still need one.",{"@type":171,"name":128,"acceptedAnswer":182},{"@type":173,"text":183},"Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your ERP and supply chain software, such as “why didn't a store order change update the manufacturing order”, and publish it as a video and a step-by-step guide before you pay.\n\n- Creator plan: $19 per month for one creator, with up to 15 videos and guides.\n- More creators or more content: compare every plan on the Trainn pricing page.",1793008520784]