[{"data":1,"prerenderedAt":185},["ShallowReactive",2],{"industry-cell-legal-tech-onboarding-videos":3},{"page":4,"generated":167},{"pageType":5,"url":6,"industry":7,"videoType":8,"seo":9,"heroH1":13,"heroH2":14,"cta":17,"definition":22,"workflows":25,"challenges":53,"features":71,"security":93,"proof":106,"faq":116,"related":131,"schema":163},"cell","\u002Findustries\u002Flegal-tech\u002Fonboarding-videos\u002F","Legal Tech","Customer onboarding videos",{"title":10,"metaDescription":11,"canonical":12},"Customer Onboarding Videos for Legal Software | Trainn","Create onboarding videos for law firm software that take a new firm from its first conflict check to its first invoice paid online.","https:\u002F\u002Ftrainn.co\u002Findustries\u002Flegal-tech\u002Fonboarding-videos\u002F","Customer onboarding videos for legal software",{"sentence1":15,"sentence2":16},"Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your legal software into customer onboarding videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically.","Group them into onboarding collections and track each customer's progress.",{"label":18,"microcopy":19,"secondaryLabel":20,"secondaryUrl":21},"Start free trial","3-day free trial, then $19\u002Fmonth.","Get a demo","\u002Fdemo\u002F",{"heading":23,"body":24},"What are customer onboarding videos for legal software?","Customer onboarding videos for legal software are short walkthroughs that take a new firm from its first conflict check to its first invoice paid online. Each step has a strict order, because a firm can't open a matter before checking conflicts or bill time it hasn't recorded. Trainn creates them from screen recordings, one short video per step.",{"heading":26,"rows":27},"Common customer onboarding workflows for legal software",[28,34,39,45,49],{"workflow":29,"whoRecords":30,"bestFormat":31,"sensitiveData":32,"updateTrigger":33},"Run your first conflict check before taking a new client","Onboarding specialist","Video","Client and party names","Search rules change",{"workflow":35,"whoRecords":30,"bestFormat":36,"sensitiveData":37,"updateTrigger":38},"Create your first matter and link it to the client","Interactive walkthrough","Matter details","Matter form changes",{"workflow":40,"whoRecords":41,"bestFormat":42,"sensitiveData":43,"updateTrigger":44},"Invite a client to the client portal","Customer success manager","Step-by-step guide","Client emails","Portal invite changes",{"workflow":46,"whoRecords":30,"bestFormat":31,"sensitiveData":47,"updateTrigger":48},"Record your first billable time entry","Rates and descriptions","Timer redesign",{"workflow":50,"whoRecords":41,"bestFormat":31,"sensitiveData":51,"updateTrigger":52},"Email your first invoice with a Pay Now link","Invoice amounts","Payment options change",{"heading":54,"items":55},"What makes onboarding hard for legal software teams?",[56,61,66],{"id":57,"title":58,"problem":59,"howToHandle":60},"challenge-1","Customers get stuck during setup","Firms skip the conflict check and later can't open the matter correctly.","Put the steps in order with a short video for each.",{"id":62,"title":63,"problem":64,"howToHandle":65},"challenge-2","Onboarding calls repeat the same steps","Specialists explain the same five steps to every new firm.","Record them once and use the call for questions.",{"id":67,"title":68,"problem":69,"howToHandle":70},"challenge-3","Customers forget what they saw on the call","A one-hour kickoff is forgotten by the time the first invoice is due.","Leave a short video per step that staff can rewatch.",{"heading":72,"rows":73},"How Trainn creates customer onboarding videos for legal software",[74,78,81,84,87,90],{"name":75,"solves":63,"body":76,"comingSoon":77},"Trainn's AI video agent","Upload a recorded kickoff call. [Trainn's AI video agent](\u002Fai-video-agent\u002F) turns it into short step videos with clean narration and zooms for your review. [See how video creation works](\u002Fvideo-creation\u002F).",false,{"name":79,"solves":68,"body":80,"comingSoon":77},"Generate AI Voiceover","Trainn writes a script from your clicks and voices it, so every step video sounds the same whoever recorded it.",{"name":82,"solves":68,"body":83,"comingSoon":77},"Turn Video into a Guide","Turn each step video into a [step-by-step guide](\u002Fstep-by-step-guide-generator\u002F) in one click for staff who prefer to scan.",{"name":85,"solves":58,"body":86,"comingSoon":77},"Translations","Translate onboarding videos into 30+ languages for firms across Europe and Canada.",{"name":88,"solves":58,"body":89,"comingSoon":77},"Collections","Group the steps in order in one onboarding collection and send one link to the firm.",{"name":91,"solves":63,"body":92,"comingSoon":77},"Video Analytics","[See which steps each firm has watched](\u002Fvideo-analytics\u002F), so the next call starts where they are.",{"heading":94,"certifications":95,"recordingHeading":99,"recordingPoints":100,"securityLink":104,"baaNotice":105},"Enterprise security, privacy and compliance",[96,97,98],"ISO 27001 certified","SOC 2 Type 2 attested","GDPR compliant","Recording Legal Tech workflows safely",[101,102,103],"Record onboarding in a demo firm, never a new customer's account.","Use made-up clients, adverse parties and billing rates.","Blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.","[See how Trainn handles security](\u002Fsecurity\u002F)",null,{"variant":107,"metric":105,"headline":108,"metricLabel":105,"outcomes":105,"quote":109,"name":110,"role":111,"company":112,"g2":77,"sourceLabel":113,"sourceUrl":114,"heading":115},"quote","Customers learn from the videos, then come with sharper questions","Our customers are more tech-savvy. So they prefer watching videos from the Spotdraft Video Hub to learn the product than me walking them through everything. They'd rather watch that and come to me for questions or critical things they'd want to sort","Chalormee Basu","Customer Success Lead","SpotDraft","SpotDraft customer story","\u002Fcustomers\u002Fhow-spotdraft-training-academy-is-empowering-customer-training\u002F","How legal software teams use Trainn",[117,121,124,127],{"type":118,"question":119,"answer":120},"industry","How long should customer onboarding videos for legal software be?","Keep each customer onboarding video for legal software to one setup step and about 60–120 seconds, so a new customer can watch it and finish that step straight away. Longer setup works better as a short series than as one long video:\n\n- **One step per video.** For example: run your first conflict check before taking a new client, create your first matter and link it to the client and invite a client to the client portal. Each video ends when that step is done.\n- **A step-by-step guide beside every video** for people who prefer to scan or copy exact values. Trainn creates the guide from the same recording.\n- **The series in setup order.** Group the videos in one onboarding collection so customers always know which step comes next.\n- **A clear finish line.** End the series at the first real result, such as “email your first invoice with a Pay Now link”, so customers see value as soon as onboarding is done.\n\nFor a step-by-step method, see [how to turn screen recordings into customer onboarding videos](\u002Fanswers\u002Fhow-to-turn-screen-recordings-into-customer-onboarding-videos\u002F).",{"type":118,"question":122,"answer":123},"What should customer onboarding videos for legal software include?","Customer onboarding videos for legal software should cover every step between sign-up and the first real result, in the order law firms actually do them, with test data on screen and a guide beside each video. Include:\n\n- **Every setup step, in order:** run your first conflict check before taking a new client, create your first matter and link it to the client, invite a client to the client portal, record your first billable time entry and email your first invoice with a Pay Now link.\n- **Who does each step.** Setup is usually split across roles, so label each video for the person who owns it.\n- **Safe sample data.** Client and similar details should come from a test account, never a new customer's live account.\n- **A consistent voice.** Generate AI Voiceover writes and voices a script from your clicks, so every step sounds the same whoever recorded it.\n- **Translations** for customers outside English-speaking markets, in 30+ languages, kept in sync when you update the original.\n\nTrainn can host the series as an onboarding collection; see [customer onboarding software](\u002Fcustomer-onboarding-software-saas\u002F).",{"type":118,"question":125,"answer":126},"How do you know if onboarding videos are working?","Onboarding videos are working when new law firms finish setup faster and reach their first result without needing a call or a support ticket. Track these signals:\n\n- **Completion per step.** If most viewers finish one step but few start the next, the next video, or the step itself, needs fixing.\n- **Drop-off points inside a video.** A spike at the same second usually means a confusing screen or narration that's too long.\n- **Time to the first real result,** such as “email your first invoice with a Pay Now link”. This is the clearest sign that onboarding is working.\n- **Fewer setup questions to support,** for example about “create your first matter and link it to the client”.\n\n[Trainn's video analytics](\u002Fvideo-analytics\u002F) show who watched each step and where viewers stopped, so your team can reach out before a new account stalls.",{"type":128,"question":129,"answer":130},"pricing","How much does Trainn cost?","Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your legal software, such as “run your first conflict check before taking a new client”, and publish it as a video and a step-by-step guide before you pay.\n\n- **Creator plan:** $19 per month for one creator, with up to 15 videos and guides.\n- **More creators or more content:** compare every plan on the [Trainn pricing page](\u002Fpricing\u002F).",{"acrossHeading":132,"up":133,"across":140,"down":150},"More for legal software",[134,137],{"text":135,"url":136},"What is a customer onboarding video?","\u002Fblog\u002Fwhat-is-a-customer-onboarding-video\u002F",{"text":138,"url":139},"Why is customer onboarding important?","\u002Fblog\u002Fwhy-is-customer-onboarding-important\u002F",[141,144,147],{"text":142,"url":143},"Product videos and guides for legal software","\u002Findustries\u002Flegal-tech\u002F",{"text":145,"url":146},"Implementation & setup guides for legal software","\u002Findustries\u002Flegal-tech\u002Fimplementation-guides\u002F",{"text":148,"url":149},"Help center & support videos for legal software","\u002Findustries\u002Flegal-tech\u002Fhelp-center-videos\u002F",[151,154,157,160],{"text":152,"url":153},"Video creation","\u002Fvideo-creation\u002F",{"text":155,"url":156},"Step-by-step guide generator","\u002Fstep-by-step-guide-generator\u002F",{"text":158,"url":159},"Video analytics","\u002Fvideo-analytics\u002F",{"text":161,"url":162},"Customer onboarding software","\u002Fcustomer-onboarding-software-saas\u002F",[164,168],{"@context":165,"@type":166,"name":13,"description":11,"url":12,"datePublished":167,"dateModified":167},"https:\u002F\u002Fschema.org","WebPage","2026-10-25",{"@context":165,"@type":169,"mainEntity":170},"FAQPage",[171,176,179,182],{"@type":172,"name":119,"acceptedAnswer":173},"Question",{"@type":174,"text":175},"Answer","Keep each customer onboarding video for legal software to one setup step and about 60–120 seconds, so a new customer can watch it and finish that step straight away. Longer setup works better as a short series than as one long video:\n\n- One step per video. For example: run your first conflict check before taking a new client, create your first matter and link it to the client and invite a client to the client portal. Each video ends when that step is done.\n- A step-by-step guide beside every video for people who prefer to scan or copy exact values. Trainn creates the guide from the same recording.\n- The series in setup order. Group the videos in one onboarding collection so customers always know which step comes next.\n- A clear finish line. End the series at the first real result, such as “email your first invoice with a Pay Now link”, so customers see value as soon as onboarding is done.\n\nFor a step-by-step method, see how to turn screen recordings into customer onboarding videos.",{"@type":172,"name":122,"acceptedAnswer":177},{"@type":174,"text":178},"Customer onboarding videos for legal software should cover every step between sign-up and the first real result, in the order law firms actually do them, with test data on screen and a guide beside each video. Include:\n\n- Every setup step, in order: run your first conflict check before taking a new client, create your first matter and link it to the client, invite a client to the client portal, record your first billable time entry and email your first invoice with a Pay Now link.\n- Who does each step. Setup is usually split across roles, so label each video for the person who owns it.\n- Safe sample data. Client and similar details should come from a test account, never a new customer's live account.\n- A consistent voice. Generate AI Voiceover writes and voices a script from your clicks, so every step sounds the same whoever recorded it.\n- Translations for customers outside English-speaking markets, in 30+ languages, kept in sync when you update the original.\n\nTrainn can host the series as an onboarding collection; see customer onboarding software.",{"@type":172,"name":125,"acceptedAnswer":180},{"@type":174,"text":181},"Onboarding videos are working when new law firms finish setup faster and reach their first result without needing a call or a support ticket. Track these signals:\n\n- Completion per step. If most viewers finish one step but few start the next, the next video, or the step itself, needs fixing.\n- Drop-off points inside a video. A spike at the same second usually means a confusing screen or narration that's too long.\n- Time to the first real result, such as “email your first invoice with a Pay Now link”. This is the clearest sign that onboarding is working.\n- Fewer setup questions to support, for example about “create your first matter and link it to the client”.\n\nTrainn's video analytics show who watched each step and where viewers stopped, so your team can reach out before a new account stalls.",{"@type":172,"name":129,"acceptedAnswer":183},{"@type":174,"text":184},"Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your legal software, such as “run your first conflict check before taking a new client”, and publish it as a video and a step-by-step guide before you pay.\n\n- Creator plan: $19 per month for one creator, with up to 15 videos and guides.\n- More creators or more content: compare every plan on the Trainn pricing page.",1793008519448]