[{"data":1,"prerenderedAt":183},["ShallowReactive",2],{"industry-cell-proptech-help-center-videos":3},{"page":4,"generated":165},{"pageType":5,"url":6,"industry":7,"videoType":8,"seo":9,"heroH1":13,"heroH2":14,"cta":17,"definition":22,"workflows":25,"challenges":51,"features":69,"security":91,"proof":104,"faq":114,"related":129,"schema":161},"cell","\u002Findustries\u002Fproptech\u002Fhelp-center-videos\u002F","PropTech","Help center & support videos",{"title":10,"metaDescription":11,"canonical":12},"Help Center & Support Videos for PropTech Software | Trainn","Create help center videos for property management software that answer autopay gaps, missing owner invites and resident payment problems.","https:\u002F\u002Ftrainn.co\u002Findustries\u002Fproptech\u002Fhelp-center-videos\u002F","Help center & support videos for PropTech software",{"sentence1":15,"sentence2":16},"Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your PropTech software into help center and support videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically.","Embed them in your help center or inside your app so customers find answers without opening a ticket.",{"label":18,"microcopy":19,"secondaryLabel":20,"secondaryUrl":21},"Start free trial","3-day free trial, then $19\u002Fmonth.","Get a demo","\u002Fdemo\u002F",{"heading":23,"body":24},"What are help center & support videos for PropTech software?","Help center and support videos for PropTech software answer one question a manager, owner or resident gets stuck on, such as why autopay didn't cover the full balance. Rent has a due date, so these questions are urgent. Trainn creates the answers from screen recordings and recorded support calls.",{"heading":26,"rows":27},"Common help center & support workflows for PropTech software",[28,34,39,43,47],{"workflow":29,"whoRecords":30,"bestFormat":31,"sensitiveData":32,"updateTrigger":33},"Why can't a Canadian resident pay in the mobile app?","Support specialist","Step-by-step guide","Bank details","Mobile app update",{"workflow":35,"whoRecords":30,"bestFormat":36,"sensitiveData":37,"updateTrigger":38},"Why didn't the owner get the portal invite?","Video","Owner emails","Invite options change",{"workflow":40,"whoRecords":30,"bestFormat":36,"sensitiveData":41,"updateTrigger":42},"Why doesn't a change in the accounting software show up here?","Account names","Sync rules change",{"workflow":44,"whoRecords":30,"bestFormat":31,"sensitiveData":45,"updateTrigger":46},"How does a tenant with two leases switch between them?","Lease details","Portal changes",{"workflow":48,"whoRecords":30,"bestFormat":36,"sensitiveData":49,"updateTrigger":50},"Why isn't autopay covering the full balance?","Rent amounts","Autopay rules change",{"heading":52,"items":53},"What makes support hard for PropTech software teams?",[54,59,64],{"id":55,"title":56,"problem":57,"howToHandle":58},"challenge-1","The same questions keep reaching support","Autopay and invite questions spike around the first of the month.","Answer each with a short video.",{"id":60,"title":61,"problem":62,"howToHandle":63},"challenge-2","Help articles are hard to follow for visual tasks","Switching leases in the portal is easy to show, hard to describe.","Show the taps on screen.",{"id":65,"title":66,"problem":67,"howToHandle":68},"challenge-3","Customers want answers without waiting","Rent is due today.","Put answers in the portals and the help center.",{"heading":70,"rows":71},"How Trainn creates help center & support videos for PropTech software",[72,76,79,82,85,88],{"name":73,"solves":56,"body":74,"comingSoon":75},"Trainn's AI video agent","Upload a recorded support call. [Trainn's AI video agent](\u002Fai-video-agent\u002F) trims it into a short answer, ready for review.",false,{"name":77,"solves":61,"body":78,"comingSoon":75},"Create a Guide","Record the lease switch once and get a [step-by-step guide](\u002Fstep-by-step-guide-generator\u002F).",{"name":80,"solves":56,"body":81,"comingSoon":75},"Clip-by-clip editor","When autopay screens change, replace only that clip.",{"name":83,"solves":66,"body":84,"comingSoon":75},"Share Links","Use one link in the help center and portal messages; it updates everywhere. Embed it in your [knowledge base](\u002Fknowledge-base-software\u002F) or show it [inside the portals](\u002Fin-app-tutorials\u002F).",{"name":86,"solves":66,"body":87,"comingSoon":75},"Guide Export & Sharing Formats","Export a guide as PDF for a manager to forward to a resident.",{"name":89,"solves":56,"body":90,"comingSoon":75},"Video Analytics","See which answers get watched, so you know which questions are covered.",{"heading":92,"certifications":93,"recordingHeading":97,"recordingPoints":98,"securityLink":102,"baaNotice":103},"Enterprise security, privacy and compliance",[94,95,96],"ISO 27001 certified","SOC 2 Type 2 attested","GDPR compliant","Recording PropTech workflows safely",[99,100,101],"Record answers in a demo property, never a real resident's account.","Use made-up rent amounts and bank details.","When editing a recorded call, blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.","[See how Trainn handles security](\u002Fsecurity\u002F)",null,{"variant":105,"metric":103,"headline":106,"metricLabel":103,"outcomes":103,"quote":107,"name":108,"role":109,"company":110,"g2":75,"sourceLabel":111,"sourceUrl":112,"heading":113},"quote","More customers without more support staff","Trainn allows us to continue to grow the customer database without having to add more support people. It just reduces the need to hire more staff.","Gareth Morris","General Manager","Groundplan","Groundplan customer story","\u002Fcustomers\u002Fgroundplan\u002F","How PropTech teams use Trainn",[115,119,122,125],{"type":116,"question":117,"answer":118},"industry","How do help center videos reduce support tickets for PropTech software?","Help center videos reduce support tickets by answering the questions property managers ask most, at the moment they get stuck, with a short visual answer they can follow without waiting for a reply. How it works for PropTech software:\n\n- **Answer the repeat questions first,** such as “why can't a Canadian resident pay in the mobile app” and “why didn't the owner get the portal invite”.\n- **Show the clicks instead of describing them.** Visual tasks are where text articles fail and tickets get opened.\n- **Put answers where people look:** in the help center, inside the product and in support replies.\n- **Keep them current,** so customers don't follow an old screen and open a ticket anyway.\n- **Measure which answers work** by checking which videos get watched and where viewers stop.\n\nSee [how to write step-by-step guides that reduce support tickets](\u002Fblog\u002Fwrite-step-by-step-guides-that-reduce-support-tickets\u002F).",{"type":116,"question":120,"answer":121},"How do you add videos to a PropTech software knowledge base?","Record each answer once, then embed the video and its step-by-step guide in the matching knowledge base article, so customers can watch or scan in the same place. Steps for a PropTech software knowledge base:\n\n- **Start with the most-viewed articles,** such as the ones answering “why can't a Canadian resident pay in the mobile app”.\n- **Record the fix in a test account,** never a customer's account you opened to troubleshoot.\n- **Embed one share link per article.** When the screen changes, update the video and every article shows the new version.\n- **Add the written guide below the video** for people who prefer to read or copy exact values.\n- **Show the same answer inside the product** with [in-app tutorials](\u002Fin-app-tutorials\u002F).\n\nTrainn works with your [knowledge base](\u002Fknowledge-base-software\u002F); see [how to turn screen recordings into knowledge base videos](\u002Fanswers\u002Fhow-to-turn-screen-recordings-into-knowledge-base-videos\u002F).",{"type":116,"question":123,"answer":124},"Which support questions should become videos first?","Start with questions that arrive every week, need several screens to answer and leave customers stuck until they're solved. For PropTech software, that usually means questions like these:\n\n- **Why can't a Canadian resident pay in the mobile app?**\n- **Why didn't the owner get the portal invite?**\n- **Why doesn't a change in the accounting software show up here?**\n- **How does a tenant with two leases switch between them?**\n- **Why isn't autopay covering the full balance?**\n\nThen add questions that come up after each release. Trainn's [video analytics](\u002Fvideo-analytics\u002F) show which answers get watched, so you can see which videos are working and which questions still need one.",{"type":126,"question":127,"answer":128},"pricing","How much does Trainn cost?","Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “why can't a Canadian resident pay in the mobile app”, and publish it as a video and a step-by-step guide before you pay.\n\n- **Creator plan:** $19 per month for one creator, with up to 15 videos and guides.\n- **More creators or more content:** compare every plan on the [Trainn pricing page](\u002Fpricing\u002F).",{"acrossHeading":130,"up":131,"across":138,"down":148},"More for PropTech software",[132,135],{"text":133,"url":134},"Write step-by-step guides that reduce support tickets","\u002Fblog\u002Fwrite-step-by-step-guides-that-reduce-support-tickets\u002F",{"text":136,"url":137},"Types of content for a knowledge base","\u002Fblog\u002Ftypes-of-content-for-a-knowledge-base\u002F",[139,142,145],{"text":140,"url":141},"Product videos and guides for PropTech software","\u002Findustries\u002Fproptech\u002F",{"text":143,"url":144},"Customer onboarding videos for PropTech software","\u002Findustries\u002Fproptech\u002Fonboarding-videos\u002F",{"text":146,"url":147},"Product training videos for PropTech software","\u002Findustries\u002Fproptech\u002Ftraining-videos\u002F",[149,152,155,158],{"text":150,"url":151},"Knowledge base software","\u002Fknowledge-base-software\u002F",{"text":153,"url":154},"In-app tutorials","\u002Fin-app-tutorials\u002F",{"text":156,"url":157},"Step-by-step guide generator","\u002Fstep-by-step-guide-generator\u002F",{"text":159,"url":160},"Customer enablement software","\u002Fcustomer-enablement-software\u002F",[162,166],{"@context":163,"@type":164,"name":13,"description":11,"url":12,"datePublished":165,"dateModified":165},"https:\u002F\u002Fschema.org","WebPage","2026-10-25",{"@context":163,"@type":167,"mainEntity":168},"FAQPage",[169,174,177,180],{"@type":170,"name":117,"acceptedAnswer":171},"Question",{"@type":172,"text":173},"Answer","Help center videos reduce support tickets by answering the questions property managers ask most, at the moment they get stuck, with a short visual answer they can follow without waiting for a reply. How it works for PropTech software:\n\n- Answer the repeat questions first, such as “why can't a Canadian resident pay in the mobile app” and “why didn't the owner get the portal invite”.\n- Show the clicks instead of describing them. Visual tasks are where text articles fail and tickets get opened.\n- Put answers where people look: in the help center, inside the product and in support replies.\n- Keep them current, so customers don't follow an old screen and open a ticket anyway.\n- Measure which answers work by checking which videos get watched and where viewers stop.\n\nSee how to write step-by-step guides that reduce support tickets.",{"@type":170,"name":120,"acceptedAnswer":175},{"@type":172,"text":176},"Record each answer once, then embed the video and its step-by-step guide in the matching knowledge base article, so customers can watch or scan in the same place. Steps for a PropTech software knowledge base:\n\n- Start with the most-viewed articles, such as the ones answering “why can't a Canadian resident pay in the mobile app”.\n- Record the fix in a test account, never a customer's account you opened to troubleshoot.\n- Embed one share link per article. When the screen changes, update the video and every article shows the new version.\n- Add the written guide below the video for people who prefer to read or copy exact values.\n- Show the same answer inside the product with in-app tutorials.\n\nTrainn works with your knowledge base; see how to turn screen recordings into knowledge base videos.",{"@type":170,"name":123,"acceptedAnswer":178},{"@type":172,"text":179},"Start with questions that arrive every week, need several screens to answer and leave customers stuck until they're solved. For PropTech software, that usually means questions like these:\n\n- Why can't a Canadian resident pay in the mobile app?\n- Why didn't the owner get the portal invite?\n- Why doesn't a change in the accounting software show up here?\n- How does a tenant with two leases switch between them?\n- Why isn't autopay covering the full balance?\n\nThen add questions that come up after each release. Trainn's video analytics show which answers get watched, so you can see which videos are working and which questions still need one.",{"@type":170,"name":127,"acceptedAnswer":181},{"@type":172,"text":182},"Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “why can't a Canadian resident pay in the mobile app”, and publish it as a video and a step-by-step guide before you pay.\n\n- Creator plan: $19 per month for one creator, with up to 15 videos and guides.\n- More creators or more content: compare every plan on the Trainn pricing page.",1793008520123]