[{"data":1,"prerenderedAt":184},["ShallowReactive",2],{"industry-cell-proptech-onboarding-videos":3},{"page":4,"generated":166},{"pageType":5,"url":6,"industry":7,"videoType":8,"seo":9,"heroH1":13,"heroH2":14,"cta":17,"definition":22,"workflows":25,"challenges":52,"features":70,"security":92,"proof":105,"faq":115,"related":130,"schema":162},"cell","\u002Findustries\u002Fproptech\u002Fonboarding-videos\u002F","PropTech","Customer onboarding videos",{"title":10,"metaDescription":11,"canonical":12},"Customer Onboarding Videos for PropTech Software | Trainn","Create onboarding videos for property management software that take a new company from its first owner to its first rent collected online.","https:\u002F\u002Ftrainn.co\u002Findustries\u002Fproptech\u002Fonboarding-videos\u002F","Customer onboarding videos for PropTech software",{"sentence1":15,"sentence2":16},"Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your PropTech software into customer onboarding videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically.","Group them into onboarding collections and track each customer's progress.",{"label":18,"microcopy":19,"secondaryLabel":20,"secondaryUrl":21},"Start free trial","3-day free trial, then $19\u002Fmonth.","Get a demo","\u002Fdemo\u002F",{"heading":23,"body":24},"What are customer onboarding videos for PropTech software?","Customer onboarding videos for PropTech software are short walkthroughs that take a new management company from adding its first owner to collecting its first rent online. Managers, owners and residents each act along the way, so each needs their own short video. Trainn creates them from screen recordings, one per step.",{"heading":26,"rows":27},"Common customer onboarding workflows for PropTech software",[28,34,39,44,48],{"workflow":29,"whoRecords":30,"bestFormat":31,"sensitiveData":32,"updateTrigger":33},"Add a property owner and their ownership share","Onboarding specialist","Step-by-step guide","Owner names","Owner form changes",{"workflow":35,"whoRecords":30,"bestFormat":36,"sensitiveData":37,"updateTrigger":38},"Turn on online payments for a property","Video","Bank details","Payment setup changes",{"workflow":40,"whoRecords":41,"bestFormat":36,"sensitiveData":42,"updateTrigger":43},"Invite residents to the resident portal","Customer success manager","Resident emails","Invite flow changes",{"workflow":45,"whoRecords":41,"bestFormat":36,"sensitiveData":46,"updateTrigger":47},"Help a resident make their first online payment","Rent amounts","Resident app update",{"workflow":49,"whoRecords":41,"bestFormat":31,"sensitiveData":50,"updateTrigger":51},"Invite an owner to the owner portal","Owner emails","Owner invite changes",{"heading":53,"items":54},"What makes onboarding hard for PropTech software teams?",[55,60,65],{"id":56,"title":57,"problem":58,"howToHandle":59},"challenge-1","Different teammates handle different setup steps","The manager sets up payments, owners accept invites and residents pay.","Give each person a short video for their step.",{"id":61,"title":62,"problem":63,"howToHandle":64},"challenge-2","Customers drop off before they see value","Until rent arrives online, the software is just more setup.","End onboarding at the first online rent payment.",{"id":66,"title":67,"problem":68,"howToHandle":69},"challenge-3","Onboarding calls repeat the same steps","Every new company gets the same payments walkthrough.","Record it once and use calls for questions.",{"heading":71,"rows":72},"How Trainn creates customer onboarding videos for PropTech software",[73,77,80,83,86,89],{"name":74,"solves":67,"body":75,"comingSoon":76},"Trainn's AI video agent","Upload a recorded onboarding call. [Trainn's AI video agent](\u002Fai-video-agent\u002F) turns it into short step videos with clean narration for review. [See how video creation works](\u002Fvideo-creation\u002F).",false,{"name":78,"solves":57,"body":79,"comingSoon":76},"Generate AI Voiceover","Trainn writes and voices a script from your clicks, so resident videos sound friendly and clear.",{"name":81,"solves":57,"body":82,"comingSoon":76},"Turn Video into a Guide","Turn each video into a [step-by-step guide](\u002Fstep-by-step-guide-generator\u002F) a manager can send to owners.",{"name":84,"solves":62,"body":85,"comingSoon":76},"Translations","Translate resident videos into 30+ languages, so residents who prefer Spanish or French can pay rent online too.",{"name":87,"solves":57,"body":88,"comingSoon":76},"Collections","Group manager, owner and resident steps in one collection with a section each.",{"name":90,"solves":62,"body":91,"comingSoon":76},"Video Analytics","[See who watched each step](\u002Fvideo-analytics\u002F), so you can follow up before rent is due.",{"heading":93,"certifications":94,"recordingHeading":98,"recordingPoints":99,"securityLink":103,"baaNotice":104},"Enterprise security, privacy and compliance",[95,96,97],"ISO 27001 certified","SOC 2 Type 2 attested","GDPR compliant","Recording PropTech workflows safely",[100,101,102],"Record onboarding in a demo property with made-up owners and residents.","Use sample bank details and rent amounts.","Blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.","[See how Trainn handles security](\u002Fsecurity\u002F)",null,{"variant":106,"metric":104,"headline":107,"metricLabel":104,"outcomes":104,"quote":108,"name":109,"role":110,"company":111,"g2":76,"sourceLabel":112,"sourceUrl":113,"heading":114},"quote","Quick 1-minute videos customers actually ask for","People are feeling more pressed for time. Our customers always ask for quick 1-minute tutorial videos to learn the product. It took exactly 45 days to create over 100 tutorial videos, review, and publish the Learning Center on Trainn. Now we have a self-serve resource that customers can lean on and learn from.","Sabina Rana","Head of Support","BuildOps","BuildOps customer story","\u002Fcustomers\u002Fhow-buildops-offers-self-service-resources-for-customers-using-trainn\u002F","How PropTech teams use Trainn",[116,120,123,126],{"type":117,"question":118,"answer":119},"industry","How long should customer onboarding videos for PropTech software be?","Keep each customer onboarding video for PropTech software to one setup step and about 60–120 seconds, so a new customer can watch it and finish that step straight away. Longer setup works better as a short series than as one long video:\n\n- **One step per video.** For example: add a property owner and their ownership share, turn on online payments for a property and invite residents to the resident portal. Each video ends when that step is done.\n- **A step-by-step guide beside every video** for people who prefer to scan or copy exact values. Trainn creates the guide from the same recording.\n- **The series in setup order.** Group the videos in one onboarding collection so customers always know which step comes next.\n- **A clear finish line.** End the series at the first real result, such as “help a resident make their first online payment”, so customers see value as soon as onboarding is done.\n\nFor a step-by-step method, see [how to turn screen recordings into customer onboarding videos](\u002Fanswers\u002Fhow-to-turn-screen-recordings-into-customer-onboarding-videos\u002F).",{"type":117,"question":121,"answer":122},"What should customer onboarding videos for PropTech software include?","Customer onboarding videos for PropTech software should cover every step between sign-up and the first real result, in the order property managers actually do them, with test data on screen and a guide beside each video. Include:\n\n- **Every setup step, in order:** add a property owner and their ownership share, turn on online payments for a property, invite residents to the resident portal, help a resident make their first online payment and invite an owner to the owner portal.\n- **Who does each step.** Setup is usually split across roles, so label each video for the person who owns it.\n- **Safe sample data.** Owner names and similar details should come from a test account, never a new customer's live account.\n- **A consistent voice.** Generate AI Voiceover writes and voices a script from your clicks, so every step sounds the same whoever recorded it.\n- **Translations** for customers outside English-speaking markets, in 30+ languages, kept in sync when you update the original.\n\nTrainn can host the series as an onboarding collection; see [customer onboarding software](\u002Fcustomer-onboarding-software-saas\u002F).",{"type":117,"question":124,"answer":125},"How do you know if onboarding videos are working?","Onboarding videos are working when new property managers finish setup faster and reach their first result without needing a call or a support ticket. Track these signals:\n\n- **Completion per step.** If most viewers finish one step but few start the next, the next video, or the step itself, needs fixing.\n- **Drop-off points inside a video.** A spike at the same second usually means a confusing screen or narration that's too long.\n- **Time to the first real result,** such as “help a resident make their first online payment”. This is the clearest sign that onboarding is working.\n- **Fewer setup questions to support,** for example about “turn on online payments for a property”.\n\n[Trainn's video analytics](\u002Fvideo-analytics\u002F) show who watched each step and where viewers stopped, so your team can reach out before a new account stalls.",{"type":127,"question":128,"answer":129},"pricing","How much does Trainn cost?","Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “add a property owner and their ownership share”, and publish it as a video and a step-by-step guide before you pay.\n\n- **Creator plan:** $19 per month for one creator, with up to 15 videos and guides.\n- **More creators or more content:** compare every plan on the [Trainn pricing page](\u002Fpricing\u002F).",{"acrossHeading":131,"up":132,"across":139,"down":149},"More for PropTech software",[133,136],{"text":134,"url":135},"What is a customer onboarding video?","\u002Fblog\u002Fwhat-is-a-customer-onboarding-video\u002F",{"text":137,"url":138},"Why is customer onboarding important?","\u002Fblog\u002Fwhy-is-customer-onboarding-important\u002F",[140,143,146],{"text":141,"url":142},"Product videos and guides for PropTech software","\u002Findustries\u002Fproptech\u002F",{"text":144,"url":145},"Implementation & setup guides for PropTech software","\u002Findustries\u002Fproptech\u002Fimplementation-guides\u002F",{"text":147,"url":148},"Help center & support videos for PropTech software","\u002Findustries\u002Fproptech\u002Fhelp-center-videos\u002F",[150,153,156,159],{"text":151,"url":152},"Video creation","\u002Fvideo-creation\u002F",{"text":154,"url":155},"Step-by-step guide generator","\u002Fstep-by-step-guide-generator\u002F",{"text":157,"url":158},"Video analytics","\u002Fvideo-analytics\u002F",{"text":160,"url":161},"Customer onboarding software","\u002Fcustomer-onboarding-software-saas\u002F",[163,167],{"@context":164,"@type":165,"name":13,"description":11,"url":12,"datePublished":166,"dateModified":166},"https:\u002F\u002Fschema.org","WebPage","2026-10-25",{"@context":164,"@type":168,"mainEntity":169},"FAQPage",[170,175,178,181],{"@type":171,"name":118,"acceptedAnswer":172},"Question",{"@type":173,"text":174},"Answer","Keep each customer onboarding video for PropTech software to one setup step and about 60–120 seconds, so a new customer can watch it and finish that step straight away. Longer setup works better as a short series than as one long video:\n\n- One step per video. For example: add a property owner and their ownership share, turn on online payments for a property and invite residents to the resident portal. Each video ends when that step is done.\n- A step-by-step guide beside every video for people who prefer to scan or copy exact values. Trainn creates the guide from the same recording.\n- The series in setup order. Group the videos in one onboarding collection so customers always know which step comes next.\n- A clear finish line. End the series at the first real result, such as “help a resident make their first online payment”, so customers see value as soon as onboarding is done.\n\nFor a step-by-step method, see how to turn screen recordings into customer onboarding videos.",{"@type":171,"name":121,"acceptedAnswer":176},{"@type":173,"text":177},"Customer onboarding videos for PropTech software should cover every step between sign-up and the first real result, in the order property managers actually do them, with test data on screen and a guide beside each video. Include:\n\n- Every setup step, in order: add a property owner and their ownership share, turn on online payments for a property, invite residents to the resident portal, help a resident make their first online payment and invite an owner to the owner portal.\n- Who does each step. Setup is usually split across roles, so label each video for the person who owns it.\n- Safe sample data. Owner names and similar details should come from a test account, never a new customer's live account.\n- A consistent voice. Generate AI Voiceover writes and voices a script from your clicks, so every step sounds the same whoever recorded it.\n- Translations for customers outside English-speaking markets, in 30+ languages, kept in sync when you update the original.\n\nTrainn can host the series as an onboarding collection; see customer onboarding software.",{"@type":171,"name":124,"acceptedAnswer":179},{"@type":173,"text":180},"Onboarding videos are working when new property managers finish setup faster and reach their first result without needing a call or a support ticket. Track these signals:\n\n- Completion per step. If most viewers finish one step but few start the next, the next video, or the step itself, needs fixing.\n- Drop-off points inside a video. A spike at the same second usually means a confusing screen or narration that's too long.\n- Time to the first real result, such as “help a resident make their first online payment”. This is the clearest sign that onboarding is working.\n- Fewer setup questions to support, for example about “turn on online payments for a property”.\n\nTrainn's video analytics show who watched each step and where viewers stopped, so your team can reach out before a new account stalls.",{"@type":171,"name":128,"acceptedAnswer":182},{"@type":173,"text":183},"Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “add a property owner and their ownership share”, and publish it as a video and a step-by-step guide before you pay.\n\n- Creator plan: $19 per month for one creator, with up to 15 videos and guides.\n- More creators or more content: compare every plan on the Trainn pricing page.",1793008520028]