[{"data":1,"prerenderedAt":106},["ShallowReactive",2],{"tutorial-how-to-build-a-knowledge-base-on-freshdesk":3},{"post":4,"recommendedTerms":40},{"id":5,"uuid":6,"title":7,"slug":8,"html":9,"comment_id":10,"feature_image":11,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":17,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":18,"authors":27,"primary_author":33,"primary_tag":34,"url":35,"excerpt":17,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":38,"meta_description":39,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980719","24ba380b-0e6a-411b-a078-d9ed6f0ed44e","How to Build a Knowledge Base on Freshdesk?","how-to-build-a-knowledge-base-on-freshdesk","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002Fv5hj25Xuqg7wPaIwOJa9yg\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-build-a-freshdesk-knowledge-base-\">\u003Cbr>Here’s a step by step tutorial on how to build a Freshdesk Knowledge Base:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-in-the-freshdesk-portal-click-on-the-solutions-icon-in-the-left-pane-\">1. In the Freshdesk portal, click on the \"Solutions\" icon in the left pane.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-19.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - Solutions icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-the-new-article-dropdown-button-on-the-top-right-\">2. Click the New article dropdown button on the top right.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-21.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - new article dropdown\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-before-creating-an-article-it-is-recommended-to-create-a-category-and-folder-where-this-article-will-be-added-so-start-by-clicking-on-new-category-\">3. Before creating an article, it is recommended to create a Category and Folder where this article will be added. So start by clicking on \"New Category\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-22.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - category and folder\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-enter-a-category-name-for-your-article-and-save-\">4. Enter a category name for your article and save.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-23.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - create category\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-similarly-create-a-new-folder-that-will-be-a-part-of-your-category-and-save-\">5. Similarly, create a new folder that will be a part of your category and save.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-24.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - create folder\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-now-click-on-new-article-to-create-a-help-article-\">6. Now click on \"New article\" to create a help article.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-25.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - create new article\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-start-writing-your-article-freshdesk-knowledge-base-offers-a-rich-text-editor-to-create-and-edit-your-help-articles-\">7. Start writing your article. Freshdesk knowledge base offers a rich text editor to create and edit your help articles.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-28.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - text editor\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-click-publish-to-make-the-article-live-\">8. Click \"Publish\" to make the article live.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-29.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - publish article\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-click-view-on-portal-to-view-your-knowledge-base-\">9. Click \"View on portal\" to view your Knowledge Base.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-30.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - view portal\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-here-is-a-preview-of-your-knowledge-base-portal-hierarchy-is-maintained-as-categories-folders-help-articles-\">10. Here is a preview of your knowledge base portal. Hierarchy is maintained as categories -> folders -> help articles.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-32.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - knowledge base preview\" loading=\"lazy\" width=\"2778\" height=\"1504\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-here-s-a-preview-of-your-knowledge-base-article-\">11. Here's a preview of your knowledge base article.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-38.png\" class=\"kg-image\" alt=\"Freshdesk knowledge base - preview of article\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-readers-can-rate-articles-as-helpful-or-not-helpful-letting-you-know-when-updates-are-needed-\">12. Readers can rate articles as helpful or not helpful, letting you know when updates are needed.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-40.png\" class=\"kg-image\" alt=\"Freshdesk Knowledge Base - Rate articles\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully created a Knowlege Base on Freshdesk.\u003C\u002Fp>","67b6e576fd3fc764c46198c4",null,false,"public","2025-02-20T08:19:02.000+00:00","2025-02-24T11:15:04.000+00:00","2025-02-20T08:34:38.000+00:00","Learn how to build a Freshdesk Knowledge Base 1 minute.",[19,23],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"6a348564a71487000198064c","tutorials","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials\u002F",{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},"6a348564a71487000198064e","tutorials-freshdesk","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials-freshdesk\u002F",[28],{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},"6a348563a714870001980627","Vaishnavi K","vaishnavi","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fvaishnavi\u002F",{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-build-a-knowledge-base-on-freshdesk\u002F",2,true,"How to Build a Knowledge Base on Freshdesk - Freshdesk Tutorials","Learn how to build your Knowledge Base with Freshdesk using our 1-minute interactive tutorial. ",[41,63,85],{"id":42,"uuid":43,"title":44,"slug":45,"html":46,"comment_id":47,"feature_image":11,"featured":12,"visibility":13,"created_at":48,"updated_at":49,"published_at":50,"custom_excerpt":11,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":51,"authors":54,"primary_author":56,"primary_tag":57,"url":58,"excerpt":59,"reading_time":60,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":61,"meta_description":62,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980738","cabd137c-ac62-4eac-9d65-6957a3dd443a","What Are the Key Features of Freshdesk Free Plan?","what-are-the-key-features-of-freshdesk-free-plan","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FOnskBOjoTDxTc0gKNkpjsw\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-of-the-key-features-of-freshdesk-free-plan-\">Here’s a step by step tutorial of the key features of Freshdesk free plan: \u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-lets-take-a-look-at-the-key-features-of-freshdesk-free-plan-\">1. Login to Freshdesk. Lets take a look at the key features of Freshdesk free plan.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---login.png\" class=\"kg-image\" alt=\"Freshdesk free plan - login\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-integrated-ticketing-across-email-and-social-manage-all-your-customer-communications-in-one-place-\">2. Integrated Ticketing Across Email and Social: Manage all your customer communications in one place.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Integrated-Ticketing-Across-Email-and-Social.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Integrated Ticketing Across Email and Social\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-ticket-dispatch-automatically-assign-tickets-to-the-right-agents-\">3. Ticket Dispatch: Automatically assign tickets to the right agents.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Ticket-Dispatch-.jpg\" class=\"kg-image\" alt=\"Freshdesk free plan - Ticket Dispatch \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-knowledge-base-create-a-self-service-portal-for-your-customers-\">4. Knowledge Base: Create a self-service portal for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Knowledge-Base.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Knowledge Base\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-ticket-trend-report-analyze-ticket-patterns-and-improve-support-\">5. Ticket Trend Report: Analyze ticket patterns and improve support.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Ticket-Trend-Report.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Ticket Trend Report\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-out-of-the-box-analytics-and-reporting-access-pre-built-reports-and-dashboards-\">6. Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Out-of-the-Box-Analytics-and-Reporting.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Out-of-the-Box Analytics and Reporting\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-24x7-email-support-get-round-the-clock-support-via-email-\">7. 24x7 Email Support: Get round-the-clock support via email.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---24x7-Email-Support.png\" class=\"kg-image\" alt=\"Freshdesk free plan - 24x7 Email Support\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully viewed all the key features of Freshdesk free plan. \u003C\u002Fp>","67bc2f02fd3fc764c461a788","2025-02-24T08:34:10.000+00:00","2025-02-24T11:21:57.000+00:00","2025-02-24T08:42:18.000+00:00",[52,53],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[55],{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fwhat-are-the-key-features-of-freshdesk-free-plan\u002F","Here’s a step by step tutorial of the key features of Freshdesk free plan:\n\n\n\n\n1. Login to Freshdesk. Lets take a look at the key features of Freshdesk free plan.\n\n\n2. Integrated Ticketing Across Email and Social: Manage all your customer communications in one place.\n\n\n3. Ticket Dispatch: Automatically assign tickets to the right agents.\n\n\n4. Knowledge Base: Create a self-service portal for your customers.\n\n\n5. Ticket Trend Report: Analyze ticket patterns and improve support.\n\n\n6. Out-of-the-Box",1,"Key Features of Freshdesk Free Plan - Freshdesk Tutorials","Learn all the key features of the Freshdesk free plan using our 1 minute interactive tutorial. ",{"id":64,"uuid":65,"title":66,"slug":67,"html":68,"comment_id":69,"feature_image":11,"featured":12,"visibility":13,"created_at":70,"updated_at":71,"published_at":72,"custom_excerpt":11,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":73,"authors":76,"primary_author":78,"primary_tag":79,"url":80,"excerpt":81,"reading_time":82,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":83,"meta_description":84,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980737","6fa83293-8866-47d2-bf21-b8f844544e90","How to Setup Freshdesk Ticketing System 2025?","how-to-setup-freshdesk-ticketing-system-2025","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002ForCu61bvSPOqXuP3MJXHkA\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-2025-freshdesk-tutorial-on-how-to-setup-the-freshdesk-ticketing-system-\">Here’s a step-by-step 2025 Freshdesk tutorial on how to setup the Freshdesk ticketing system:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-\">1. Login to Freshdesk.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---login-.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - login \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-on-connect-your-email-to-connect-your-support-email-\">2. Click on \"Connect your email\" to connect your support email.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---connect-your-email-.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - connect your email \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-go-to-inbox-to-open-your-ticketing-inbox-\">3. Click on \"Go to Inbox\" to open your ticketing inbox.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticketing-inbox.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - connect your email \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-you-can-view-all-tickets-in-this-window-\">4. You can view all tickets in this window.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticketing-inbox-window.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticketing inbox window\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-click-the-invite-your-team-button-to-add-your-support-team-as-agents-\">5. Click the \"Invite your team\" button to add your support team as Agents.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---invite-agents.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - invite agents\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-add-your-support-team-member-email-addresses-and-their-role-\">6. Add your support team member email addresses and their role.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---support-mail-addresses.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - agent email addresses\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-select-dashboard-from-the-navigation-bar-\">7. Select \"Dashboard\" from the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---dashboard-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - dashboard icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-this-dashboard-offers-an-overall-view-of-your-entire-helpdesk-s-performance-and-kpis-\">8. This dashboard offers an overall view of your entire helpdesk's performance and KPIs.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---freshdesk-dashboard.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - freshdesk dashboard\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-click-on-tickets-in-the-navigation-bar-this-opens-the-ticketing-inbox-where-you-can-view-all-your-tickets-\">9. Click on \"Tickets\" in the navigation bar. This opens the ticketing inbox where you can view all your tickets.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---tickets-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - tickets icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-click-on-the-solutions-icon-in-the-navigation-bar-this-opens-your-knowledge-base-setup-\">10. Click on the \"Solutions\" icon in the navigation bar. This opens your knowledge base setup.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---solutions-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - solutions icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-in-the-navigation-bar-click-the-view-on-portal-icon-\">11. In the navigation bar, click the \"View on portal\" icon.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---view-portal.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - view portal\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-this-is-how-your-knowledge-base-will-look-for-your-customers-\">12. This is how your Knowledge Base will look for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---knowledge-base-view.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - knowledge base view\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"13-this-is-how-an-help-article-will-be-displayed-for-your-customers-\">13. This is how an help article will be displayed for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---help-article-view.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - help article view\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"14-let-s-check-out-the-ticket-submission-flow-click-on-submit-a-ticket-in-the-navigation-bar-\">14. Let's check out the ticket submission flow. Click on \"Submit a ticket\" in the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---submit-ticket-flow.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - submit ticket flow\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"15-enter-the-required-details-about-your-ticket-\">15. Enter the required details about your ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---enter-ticket-details.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - enter ticket details\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"16-once-you-fill-in-the-necessary-details-click-the-submit-button-in-the-form-to-submit-your-ticket-\">16. Once you fill in the necessary details, click the \"Submit\" button in the form to submit your ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---submit-ticket.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - submit ticket\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"17-in-the-ticketing-inbox-you-can-view-the-ticket-that-we-just-submitted-\">17. In the ticketing inbox, you can view the ticket that we just submitted.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticket-appears-in-inbox.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticket appears in inbox\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"18-you-can-resolve-your-ticket-from-this-window-reply-to-the-ticket-assign-agents-add-to-do-list-and-more-\">18. You can resolve your ticket from this window —reply to the ticket, assign agents, add to do list, and more.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticket-resolution-window.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticket resolution window\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully completed the 2025 Freshdesk setup tutorial. \u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>","67bc2639fd3fc764c461a6d1","2025-02-24T07:56:41.000+00:00","2025-02-24T11:12:59.000+00:00","2025-02-24T08:14:46.000+00:00",[74,75],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[77],{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-setup-freshdesk-ticketing-system-2025\u002F","Here’s a step-by-step 2025 Freshdesk tutorial on how to setup the Freshdesk ticketing system:\n\n\n\n\n1. Login to Freshdesk.\n\n\n2. Click on \"Connect your email\" to connect your support email.\n\n\n3. Click on \"Go to Inbox\" to open your ticketing inbox.\n\n\n4. You can view all tickets in this window.\n\n\n5. Click the \"Invite your team\" button to add your support team as Agents.\n\n\n6. Add your support team member email addresses and their role.\n\n\n7. Select \"Dashboard\" from the navigation bar.\n\n\n8. This dashboa",3,"How to Setup Freshdesk Ticketing System 2025 - Freshdesk Tutorials","Learn how to set up Freshdesk ticketing system using our 1-minute interactive Freshdesk tutorial. ",{"id":86,"uuid":87,"title":88,"slug":89,"html":90,"comment_id":91,"feature_image":11,"featured":12,"visibility":13,"created_at":92,"updated_at":93,"published_at":94,"custom_excerpt":95,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":96,"authors":99,"primary_author":101,"primary_tag":102,"url":103,"excerpt":95,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":104,"meta_description":105,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980734","6305795d-59ca-41c9-8cc2-69faa06c5e56","How to Install Apps from the Freshdesk Marketplace?","how-to-install-apps-from-the-freshdesk-marketplace","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FXQnC70oT9RyupciyafUeow\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-install-apps-from-the-freshdesk-marketplace-\">Here’s a step by step tutorial on how to install apps from the Freshdesk Marketplace:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-click-on-the-admin-icon-in-the-left-navigation-bar-\">1. Login to Freshdesk. Click on the \"Admin\" icon in the left navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Admin-icon.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Admin icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-select-support-operations-from-the-menu-\">2. Select \"Support Operations\" from the menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Support-operations.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Support Operations\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-apps-under-support-operations-\">3. Click on \"Apps\" under Support Operations.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Apps.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-select-the-app-you-wish-to-install-\">4. Select the app you wish to install.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Apps-marketplace.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps marketplace\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-if-you-can-t-find-the-app-you-want-you-can-search-for-it-easily-\">5. If you can't find the app you want, you can search for it easily.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Search-apps.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps marketplace\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-you-can-also-filter-by-categories-to-search-for-an-app-\">6. You can also filter by categories to search for an app.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Filter-categories.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Filter categories\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-for-example-you-d-like-to-install-google-calendar-in-the-search-bar-type-calendar-and-select-google-calendar-from-the-dropdown-list-\">7. For example, you'd like to install Google Calendar. In the search bar, type \"calendar\" and select \"Google Calendar\" from the dropdown list.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---example-install-google-calenadar.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Install Google Calendar\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-click-on-install-and-enter-the-necessary-credentials-and-the-app-will-be-installed-in-your-helpdesk-\">8. Click on \"Install\" and enter the necessary credentials, and the app will be installed in your helpdesk.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Install-app.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Install Google Calendar button\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>\u003C\u002Fp>\u003Cp>Congratulations! You have successfully installed an app from the Freshdesk marketplace. \u003C\u002Fp>\u003Cp>\u003C\u002Fp>","67b9a058fd3fc764c461a592","2025-02-22T10:00:56.000+00:00","2025-02-24T11:24:27.000+00:00","2025-02-22T10:11:41.000+00:00","Learn how to install apps from the Freshdesk marketplace in 1 minute.",[97,98],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[100],{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-install-apps-from-the-freshdesk-marketplace\u002F","How to Install Apps from the Freshdesk Marketplace - 1 Min Tutorial","Learn how to install apps from the Freshdesk marketplace using our 1-minute interactive tutorial. ",1793275702023]