[{"data":1,"prerenderedAt":112},["ShallowReactive",2],{"tutorial-how-to-create-a-macro-in-zendesk":3},{"post":4,"recommendedTerms":40},{"id":5,"uuid":6,"title":7,"slug":8,"html":9,"comment_id":10,"feature_image":11,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":17,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":18,"authors":27,"primary_author":33,"primary_tag":34,"url":35,"excerpt":17,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":38,"meta_description":39,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a71487000198071b","c26221ce-7a04-4173-93b2-5cf8be46f076","How to Create a Macro in Zendesk?","how-to-create-a-macro-in-zendesk","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FPz0XpEbGugGy6Fbn58QhlQ\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-create-and-apply-macros-in-zendesk-\">Here’s a step by step tutorial on how to create and apply macros in Zendesk:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-click-on-the-settings-icon-in-your-zendesk-dashboard-\">1. Click on the settings icon in your Zendesk dashboard.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-41.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 1\" loading=\"lazy\" width=\"1920\" height=\"936\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-on-go-to-admin-center-in-the-support-settings-section-\">2. Click on \"Go to Admin Center\" in the support settings section.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-43.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 2\" loading=\"lazy\" width=\"1920\" height=\"936\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-in-the-admin-center-click-on-workspaces-in-the-navigation-menu-\">3. In the Admin Center, click on \"Workspaces\" in the navigation menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-54.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 3\" loading=\"lazy\" width=\"1920\" height=\"936\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-under-workspaces-click-on-macros-under-agent-tools-\">4. Under \"Workspaces,\" click on \"Macros\" under Agent Tools.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-53.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 4\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-enter-a-macro-name-\">5. Enter a \"Macro\" name.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-52.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 5\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-enter-a-macro-description-\">6. Enter a Macro description.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-51.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 6\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-select-who-can-access-and-use-the-macro-as-a-reply-to-tickets-\">7. Select who can access and use the macro as a reply to tickets.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-50.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 7\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-set-up-actions-as-required-for-example-ticket-priority-set-to-normal-\">8. Set up actions as required, for example \"Ticket Priority\" set to \"Normal\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-49.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 8\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-set-up-a-comment-as-a-default-reply-to-use-with-the-macro-\">9. Set up a \"Comment\" as a default reply to use with the \"Macro\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-47.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 9\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-click-create-to-create-your-macro-\">10. Click \"Create\" to create your \"Macro\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-48.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 10\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-congratulations-you-have-created-your-shipping-cost-inquiry-macro-successfully-\">11. Congratulations you have created your \"Shipping Cost Inquiry Macro\" successfully.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-46.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 11\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-to-apply-a-macro-go-to-the-ticket-chat-and-select-apply-macro-\">12. To apply a \"Macro\" go to the ticket chat and select \"Apply Macro\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-44.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 12\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"13-select-the-suitable-macro-and-apply-it-to-the-ticket-\">13. Select the suitable \"Macro\" and apply it to the ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fimage-45.png\" class=\"kg-image\" alt=\"Creating Zendesk Macros - Step 13\" loading=\"lazy\" width=\"1462\" height=\"749\">\u003C\u002Ffigure>\u003Cp>\u003Cbr>Congratulations! You've learned how to create a macro and use it to answer repetitive support tickets in Zendesk.\u003C\u002Fp>","67b6edb7fd3fc764c4619982",null,false,"public","2025-02-20T08:54:15.000+00:00","2025-02-24T09:01:44.000+00:00","2025-02-20T09:11:19.000+00:00","Learn how to create a macro in Zendesk in 1 minute.",[19,23],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"6a348564a71487000198064c","tutorials","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials\u002F",{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},"6a348564a71487000198064d","tutorials-zendesk","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials-zendesk\u002F",[28],{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},"6a348563a71487000198062a","Akash Anil","akash","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fakash\u002F",{"id":29,"name":30,"slug":31,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":32},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-create-a-macro-in-zendesk\u002F",2,true,"How to Create a Macro in Zendesk - Zendesk Tutorials","Learn how to create a macro in Zendesk to answer repetitive support tickets. ",[41,66,91],{"id":42,"uuid":43,"title":44,"slug":45,"html":46,"comment_id":47,"feature_image":11,"featured":12,"visibility":13,"created_at":48,"updated_at":49,"published_at":50,"custom_excerpt":51,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":52,"authors":55,"primary_author":61,"primary_tag":62,"url":63,"excerpt":51,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":64,"meta_description":65,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980736","b842d094-dbeb-4c12-ab31-86f13941c369","How to Set a SLA Policy in Zendesk?","how-to-set-a-sla-policy-in-zendesk","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002F7tr0YnZTXt6GoQ94lAe3cg\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-set-a-sla-policy-in-zendesk-\">\u003Cstrong>Here’s a step-by-step tutorial on h\u003C\u002Fstrong>ow to set a SLA policy in Zendesk:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-go-to-admin-center-and-click-on-objects-and-rules-in-the-navigation-bar-\">1. Go to Admin Center, and click on \"Objects and rules\" in the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-1---Zendesk-SLA.jpg\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 1\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-scroll-down-to-business-rules-and-select-service-level-agreements-\">2. Scroll down to Business rules, and select \"Service Level Agreements\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-2----Zendesk-SLA.jpg\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 2\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-create-policy-to-start-creating-a-new-policy-\">3. Click on \"Create policy\" to start creating a new policy.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-3---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 3\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-enter-a-title-to-the-policy-in-the-policy-name-field-\">4. Enter a title to the policy in the \"Policy name\" field.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-4---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 4\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-click-on-next-at-the-bottom-right-to-proceed-\">5. Click on \"Next\" at the bottom right to proceed.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-5---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 5\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-click-on-add-conditions-to-set-conditions-that-tickets-must-meet-for-the-policy-from-the-dropdown-menu-\">6.  Click on \"Add conditions\" to set conditions that tickets must meet for the policy from the dropdown menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-6---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 6\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-after-conditions-are-set-for-the-policy-click-on-next-to-proceed-\">7. After conditions are set for the policy, click on \"Next\" to proceed.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-8---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 7\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-in-sla-metrics-section-set-time-targets-for-reply-update-and-resolution-metrics-\">8. In SLA metrics section, set time targets for Reply, Update and resolution metrics.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FStep-8a---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 8\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-click-on-add-target-to-set-time-for-the-preferred-metrics-\">9. Click on \"Add target\" to set time for the preferred metrics.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-9---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 9\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-in-the-following-modal-that-appears-enter-the-target-in-the-provided-fields-\">10. In the following modal that appears, enter the target in the provided fields.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-10---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 10\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-once-metrics-are-defined-for-each-metric-click-on-add-to-include-the-same-in-the-policy-\">11. Once metrics are defined for each metric, click on \"Add\" to include the same in the policy.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-11---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 11\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-after-setting-your-conditions-and-targets-for-the-policy-click-on-save-policy-to-update-your-policy-\">12. After setting your conditions and targets for the policy, click on \"Save policy\" to update your policy.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-12---Zendesk-SLA.png\" class=\"kg-image\" alt=\"Setting up Zendesk SLA - Step 12\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully created a SLA policy in Zendesk.  \u003C\u002Fp>","67bc1808fd3fc764c461a647","2025-02-24T06:56:08.000+00:00","2025-02-24T11:00:02.000+00:00","2025-02-24T07:06:35.000+00:00","Follow the step-by-step tutorial to set a SLA policy in Zendesk.",[53,54],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[56],{"id":57,"name":58,"slug":59,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":60},"6a348563a714870001980629","Chethna NK","chethna","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fchethna\u002F",{"id":57,"name":58,"slug":59,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":60},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-set-a-sla-policy-in-zendesk\u002F","How to Set a SLA Policy in Zendesk - Zendesk Tutorials","Learn how to set a SLA policy in Zendesk through our interactive guide.",{"id":67,"uuid":68,"title":69,"slug":70,"html":71,"comment_id":72,"feature_image":11,"featured":12,"visibility":13,"created_at":73,"updated_at":74,"published_at":75,"custom_excerpt":11,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":76,"authors":79,"primary_author":85,"primary_tag":86,"url":87,"excerpt":88,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":89,"meta_description":90,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980735","9d7897cf-8917-4cc7-9024-22d118aa2aac","How Do I Upgrade My Zendesk Trial to a Paid Account?","how-to-upgrade-my-zendesk-trial-to-a-paid-account","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FpqJ86tlUDFNqsKqCUGNmyA\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-guide-on-how-to-upgrade-your-zendesk-trial-to-a-paid-account-\">Here's a Step-by-step guide on How to Upgrade Your Zendesk Trial to a Paid Account:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-zendesk-in-the-navigation-bar-click-on-the-settings-icon-\">1. Login to Zendesk. In the navigation bar, click on the settings icon.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Account-settings.jpg\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Account settings\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-on-go-to-admin-center-in-the-support-settings-banner-\">2. Click on \"Go to Admin Center\" in the support settings banner.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Admin-center.png\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Admin center\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-in-the-admin-center-click-on-account-in-the-sidebar-\">3. In the Admin Center, click on \"Account\" in the sidebar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Account.jpg\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Account\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-under-account-click-on-subscription-\">4. Under Account, click on \"Subscription.\"\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Subscription.jpg\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Subscription\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-click-on-buy-your-trial-in-the-subscription-section-\">5. Click on \"Buy your trial\" in the subscription section.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Buy-your-trial.png\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Buy your trial\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-enter-your-credit-or-debit-card-details-in-the-payment-form-\">6. Enter your credit or debit card details in the payment form.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Enter-payment-details.jpg\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Enter payment details\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-verify-your-plan-and-pricing-then-check-the-box-to-agree-to-the-terms-and-conditions-\">7. Verify your plan and pricing. Then, check the box to agree to the terms and conditions.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Terms-and-conditions.png\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - Terms and conditions\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-click-the-complete-purchase-button-to-finalize-your-transaction-and-upgrade-your-zendesk-trial-account-\">8. Click the \"Complete purchase\" button to finalize your transaction and upgrade your Zendesk trial account.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FUpgrade-Zendesk-trial-account---Complete-purchase.png\" class=\"kg-image\" alt=\"Upgrade Zendesk trial account - complete purchase\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully upgraded your Zendesk trial account. \u003C\u002Fp>","67bc0f24fd3fc764c461a5f0","2025-02-24T06:18:12.000+00:00","2025-02-24T10:42:09.000+00:00","2025-02-24T06:31:52.000+00:00",[77,78],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[80],{"id":81,"name":82,"slug":83,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":84},"6a348563a714870001980627","Vaishnavi K","vaishnavi","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fvaishnavi\u002F",{"id":81,"name":82,"slug":83,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":84},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-upgrade-my-zendesk-trial-to-a-paid-account\u002F","Here's a Step-by-step guide on How to Upgrade Your Zendesk Trial to a Paid Account:\n\n\n\n\n1. Login to Zendesk. In the navigation bar, click on the settings icon.\n\n\n2. Click on \"Go to Admin Center\" in the support settings banner.\n\n\n3. In the Admin Center, click on \"Account\" in the sidebar.\n\n\n4. Under Account, click on \"Subscription.\"\n\n\n5. Click on \"Buy your trial\" in the subscription section.\n\n\n6. Enter your credit or debit card details in the payment form.\n\n\n7. Verify your plan and pricing. Then, ","How to Upgrade Zendesk Trial to a Paid Account - Zendesk Tutorials","Learn how to upgrade Zendesk trial to paid account using our 1-minute interactive tutorial. ",{"id":92,"uuid":93,"title":94,"slug":95,"html":96,"comment_id":97,"feature_image":11,"featured":12,"visibility":13,"created_at":98,"updated_at":99,"published_at":100,"custom_excerpt":101,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":102,"authors":105,"primary_author":107,"primary_tag":108,"url":109,"excerpt":101,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":110,"meta_description":111,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980733","c8c26985-f8cf-46b3-a822-bd4dd7e544cb","How to Create a New View on Zendesk?","how-to-create-a-new-view-on-zendesk","\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FxJJ9bDGOIweF0F0pR3Z3BA\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-create-a-new-view-on-zendesk-\">\u003Cstrong>Here’s a step by step tutorial on h\u003C\u002Fstrong>ow to create a new view on Zendesk:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-go-to-admin-center-and-click-on-workspace-in-the-navigation-bar-\">1. Go to Admin center, and click on \"Workspace\", in the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-1---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 1\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-on-views-in-agent-tools-\">2. Click on \"Views\" in Agent tools.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FStep-2---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 2\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-add-view-to-create-a-new-view-\">3. Click on \"Add view\" to create a new view.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-3---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 3\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-enter-a-title-to-the-view-in-the-blank-field-\">4. Enter a title to the View in the blank field.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-4---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 4\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-select-access-options-from-the-dropdown-menu-in-the-access-field-\">5. Select access options from the dropdown menu in the \"Access\" field.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-5---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 5\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-in-the-conditions-section-set-the-conditions-for-the-tickets-to-appear-in-the-view-\">6. In the Conditions section, set the conditions for the tickets to appear in the view. \u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-6--zendesk-views.png\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 6\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-in-the-first-section-you-can-add-tickets-that-meets-all-conditions-click-on-add-condition-to-start-adding-\">7. In the first section, you can add tickets that meets all conditions. Click on \"Add condition\" to start adding. \u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002F7a-zendesk-view-1.png\" class=\"kg-image\" alt=\"Zendesk Views\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-open-dropdown-to-view-and-select-your-required-ticket-condition-\">8. Open dropdown to view and select your required ticket condition. \u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002F7-Zendesk-View-1.png\" class=\"kg-image\" alt=\"Zendesk Views\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-next-select-the-values-for-each-condition-for-example-we-have-selected-status-of-ticket-solved-\">9. Next, select the values for each condition. For example, we have selected Status of ticket = solved. \u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002F9-zendesk-views.png\" class=\"kg-image\" alt=\"Zendesk Views\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-in-this-second-section-you-can-add-tickets-that-meets-any-of-your-conditions-click-add-condition-to-start-adding-\">10. In this second section, you can add tickets that meets any of your conditions. Click \"Add condition\" to start adding. \u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002F10-Zendesk-View.png\" class=\"kg-image\" alt=\"Zendesk Views\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-similarly-select-your-conditions-and-their-values-from-the-following-dropdown-menu-\">11. Similarly, select your conditions and their values from the following dropdown menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002F11---Zendesk-Views.png\" class=\"kg-image\" alt=\"Zendesk Views\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-click-on-preview-to-check-filtered-view-of-tickets-\">11. Click on \"Preview\" to check filtered view of tickets.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-11---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 11\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-click-and-drag-the-column-options-to-reorder-if-required-\">12. Click and drag the column options to reorder (If required).\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-12--Zendesk-Views.png\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 12\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"13-click-on-add-column-to-add-additional-columns-if-required-\">13. Click on \"Add column\" to add additional columns (if required).\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-13---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 13\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"14-click-on-save-to-save-the-filtered-view-\">14. Click on \"Save\" to save the filtered view.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002Fstep-14---Zendesk-Views.jpg\" class=\"kg-image\" alt=\"Creating Zendesk Views - Step 14\" loading=\"lazy\" width=\"1920\" height=\"1002\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully created a new view on Zendesk.  \u003C\u002Fp>","67b89445fd3fc764c461a523","2025-02-21T14:57:09.000+00:00","2025-02-25T12:55:13.000+00:00","2025-02-21T15:13:40.000+00:00","Follow the step-by-step tutorial to create a new view on Zendesk. ",[103,104],{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},{"id":24,"name":25,"slug":25,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":26},[106],{"id":57,"name":58,"slug":59,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":60},{"id":57,"name":58,"slug":59,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":60},{"id":20,"name":21,"slug":21,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":22},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-create-a-new-view-on-zendesk\u002F","How to Create a New View on Zendesk - Zendesk Tutorials","Learn how to create a New view on Zendesk through interactive guide.",1793275702007]