[{"data":1,"prerenderedAt":106},["ShallowReactive",2],{"tutorial-how-to-setup-freshdesk-ticketing-system-2025":3},{"post":4,"recommendedTerms":40},{"id":5,"uuid":6,"title":7,"slug":8,"html":9,"comment_id":10,"feature_image":11,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":11,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":17,"authors":26,"primary_author":32,"primary_tag":33,"url":34,"excerpt":35,"reading_time":36,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":38,"meta_description":39,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980737","6fa83293-8866-47d2-bf21-b8f844544e90","How to Setup Freshdesk Ticketing System 2025?","how-to-setup-freshdesk-ticketing-system-2025","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002ForCu61bvSPOqXuP3MJXHkA\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-2025-freshdesk-tutorial-on-how-to-setup-the-freshdesk-ticketing-system-\">Here’s a step-by-step 2025 Freshdesk tutorial on how to setup the Freshdesk ticketing system:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-\">1. Login to Freshdesk.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---login-.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - login \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-click-on-connect-your-email-to-connect-your-support-email-\">2. Click on \"Connect your email\" to connect your support email.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---connect-your-email-.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - connect your email \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-go-to-inbox-to-open-your-ticketing-inbox-\">3. Click on \"Go to Inbox\" to open your ticketing inbox.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticketing-inbox.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - connect your email \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-you-can-view-all-tickets-in-this-window-\">4. You can view all tickets in this window.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticketing-inbox-window.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticketing inbox window\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-click-the-invite-your-team-button-to-add-your-support-team-as-agents-\">5. Click the \"Invite your team\" button to add your support team as Agents.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---invite-agents.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - invite agents\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-add-your-support-team-member-email-addresses-and-their-role-\">6. Add your support team member email addresses and their role.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---support-mail-addresses.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - agent email addresses\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-select-dashboard-from-the-navigation-bar-\">7. Select \"Dashboard\" from the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---dashboard-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - dashboard icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-this-dashboard-offers-an-overall-view-of-your-entire-helpdesk-s-performance-and-kpis-\">8. This dashboard offers an overall view of your entire helpdesk's performance and KPIs.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---freshdesk-dashboard.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - freshdesk dashboard\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"9-click-on-tickets-in-the-navigation-bar-this-opens-the-ticketing-inbox-where-you-can-view-all-your-tickets-\">9. Click on \"Tickets\" in the navigation bar. This opens the ticketing inbox where you can view all your tickets.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---tickets-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - tickets icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"10-click-on-the-solutions-icon-in-the-navigation-bar-this-opens-your-knowledge-base-setup-\">10. Click on the \"Solutions\" icon in the navigation bar. This opens your knowledge base setup.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---solutions-icon.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - solutions icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"11-in-the-navigation-bar-click-the-view-on-portal-icon-\">11. In the navigation bar, click the \"View on portal\" icon.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---view-portal.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - view portal\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"12-this-is-how-your-knowledge-base-will-look-for-your-customers-\">12. This is how your Knowledge Base will look for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---knowledge-base-view.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - knowledge base view\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"13-this-is-how-an-help-article-will-be-displayed-for-your-customers-\">13. This is how an help article will be displayed for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---help-article-view.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - help article view\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"14-let-s-check-out-the-ticket-submission-flow-click-on-submit-a-ticket-in-the-navigation-bar-\">14. Let's check out the ticket submission flow. Click on \"Submit a ticket\" in the navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---submit-ticket-flow.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - submit ticket flow\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"15-enter-the-required-details-about-your-ticket-\">15. Enter the required details about your ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---enter-ticket-details.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - enter ticket details\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"16-once-you-fill-in-the-necessary-details-click-the-submit-button-in-the-form-to-submit-your-ticket-\">16. Once you fill in the necessary details, click the \"Submit\" button in the form to submit your ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---submit-ticket.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - submit ticket\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"17-in-the-ticketing-inbox-you-can-view-the-ticket-that-we-just-submitted-\">17. In the ticketing inbox, you can view the ticket that we just submitted.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticket-appears-in-inbox.jpg\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticket appears in inbox\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"18-you-can-resolve-your-ticket-from-this-window-reply-to-the-ticket-assign-agents-add-to-do-list-and-more-\">18. You can resolve your ticket from this window —reply to the ticket, assign agents, add to do list, and more.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-tutorial---ticket-resolution-window.png\" class=\"kg-image\" alt=\"Freshdesk tutorial - ticket resolution window\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully completed the 2025 Freshdesk setup tutorial. \u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>","67bc2639fd3fc764c461a6d1",null,false,"public","2025-02-24T07:56:41.000+00:00","2025-02-24T11:12:59.000+00:00","2025-02-24T08:14:46.000+00:00",[18,22],{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},"6a348564a71487000198064c","tutorials","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials\u002F",{"id":23,"name":24,"slug":24,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":25},"6a348564a71487000198064e","tutorials-freshdesk","https:\u002F\u002Fblog-api.saastube.io\u002Ftag\u002Ftutorials-freshdesk\u002F",[27],{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},"6a348563a714870001980627","Vaishnavi K","vaishnavi","https:\u002F\u002Fblog-api.saastube.io\u002Fauthor\u002Fvaishnavi\u002F",{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-setup-freshdesk-ticketing-system-2025\u002F","Here’s a step-by-step 2025 Freshdesk tutorial on how to setup the Freshdesk ticketing system:\n\n\n\n\n1. Login to Freshdesk.\n\n\n2. Click on \"Connect your email\" to connect your support email.\n\n\n3. Click on \"Go to Inbox\" to open your ticketing inbox.\n\n\n4. You can view all tickets in this window.\n\n\n5. Click the \"Invite your team\" button to add your support team as Agents.\n\n\n6. Add your support team member email addresses and their role.\n\n\n7. Select \"Dashboard\" from the navigation bar.\n\n\n8. This dashboa",3,true,"How to Setup Freshdesk Ticketing System 2025 - Freshdesk Tutorials","Learn how to set up Freshdesk ticketing system using our 1-minute interactive Freshdesk tutorial. ",[41,63,85],{"id":42,"uuid":43,"title":44,"slug":45,"html":46,"comment_id":47,"feature_image":11,"featured":12,"visibility":13,"created_at":48,"updated_at":49,"published_at":50,"custom_excerpt":11,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":51,"authors":54,"primary_author":56,"primary_tag":57,"url":58,"excerpt":59,"reading_time":60,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":61,"meta_description":62,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980738","cabd137c-ac62-4eac-9d65-6957a3dd443a","What Are the Key Features of Freshdesk Free Plan?","what-are-the-key-features-of-freshdesk-free-plan","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FOnskBOjoTDxTc0gKNkpjsw\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-of-the-key-features-of-freshdesk-free-plan-\">Here’s a step by step tutorial of the key features of Freshdesk free plan: \u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-lets-take-a-look-at-the-key-features-of-freshdesk-free-plan-\">1. Login to Freshdesk. Lets take a look at the key features of Freshdesk free plan.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---login.png\" class=\"kg-image\" alt=\"Freshdesk free plan - login\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-integrated-ticketing-across-email-and-social-manage-all-your-customer-communications-in-one-place-\">2. Integrated Ticketing Across Email and Social: Manage all your customer communications in one place.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Integrated-Ticketing-Across-Email-and-Social.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Integrated Ticketing Across Email and Social\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-ticket-dispatch-automatically-assign-tickets-to-the-right-agents-\">3. Ticket Dispatch: Automatically assign tickets to the right agents.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Ticket-Dispatch-.jpg\" class=\"kg-image\" alt=\"Freshdesk free plan - Ticket Dispatch \" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-knowledge-base-create-a-self-service-portal-for-your-customers-\">4. Knowledge Base: Create a self-service portal for your customers.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Knowledge-Base.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Knowledge Base\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-ticket-trend-report-analyze-ticket-patterns-and-improve-support-\">5. Ticket Trend Report: Analyze ticket patterns and improve support.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Ticket-Trend-Report.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Ticket Trend Report\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-out-of-the-box-analytics-and-reporting-access-pre-built-reports-and-dashboards-\">6. Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---Out-of-the-Box-Analytics-and-Reporting.png\" class=\"kg-image\" alt=\"Freshdesk free plan - Out-of-the-Box Analytics and Reporting\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-24x7-email-support-get-round-the-clock-support-via-email-\">7. 24x7 Email Support: Get round-the-clock support via email.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-free-plan---24x7-Email-Support.png\" class=\"kg-image\" alt=\"Freshdesk free plan - 24x7 Email Support\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully viewed all the key features of Freshdesk free plan. \u003C\u002Fp>","67bc2f02fd3fc764c461a788","2025-02-24T08:34:10.000+00:00","2025-02-24T11:21:57.000+00:00","2025-02-24T08:42:18.000+00:00",[52,53],{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},{"id":23,"name":24,"slug":24,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":25},[55],{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},"https:\u002F\u002Fblog-api.saastube.io\u002Fwhat-are-the-key-features-of-freshdesk-free-plan\u002F","Here’s a step by step tutorial of the key features of Freshdesk free plan:\n\n\n\n\n1. Login to Freshdesk. Lets take a look at the key features of Freshdesk free plan.\n\n\n2. Integrated Ticketing Across Email and Social: Manage all your customer communications in one place.\n\n\n3. Ticket Dispatch: Automatically assign tickets to the right agents.\n\n\n4. Knowledge Base: Create a self-service portal for your customers.\n\n\n5. Ticket Trend Report: Analyze ticket patterns and improve support.\n\n\n6. Out-of-the-Box",1,"Key Features of Freshdesk Free Plan - Freshdesk Tutorials","Learn all the key features of the Freshdesk free plan using our 1 minute interactive tutorial. ",{"id":64,"uuid":65,"title":66,"slug":67,"html":68,"comment_id":69,"feature_image":11,"featured":12,"visibility":13,"created_at":70,"updated_at":71,"published_at":72,"custom_excerpt":73,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":74,"authors":77,"primary_author":79,"primary_tag":80,"url":81,"excerpt":73,"reading_time":82,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":83,"meta_description":84,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a714870001980734","6305795d-59ca-41c9-8cc2-69faa06c5e56","How to Install Apps from the Freshdesk Marketplace?","how-to-install-apps-from-the-freshdesk-marketplace","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FXQnC70oT9RyupciyafUeow\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-install-apps-from-the-freshdesk-marketplace-\">Here’s a step by step tutorial on how to install apps from the Freshdesk Marketplace:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-login-to-freshdesk-click-on-the-admin-icon-in-the-left-navigation-bar-\">1. Login to Freshdesk. Click on the \"Admin\" icon in the left navigation bar.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Admin-icon.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Admin icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-select-support-operations-from-the-menu-\">2. Select \"Support Operations\" from the menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Support-operations.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Support Operations\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-click-on-apps-under-support-operations-\">3. Click on \"Apps\" under Support Operations.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Apps.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-select-the-app-you-wish-to-install-\">4. Select the app you wish to install.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Apps-marketplace.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps marketplace\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-if-you-can-t-find-the-app-you-want-you-can-search-for-it-easily-\">5. If you can't find the app you want, you can search for it easily.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Search-apps.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Apps marketplace\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-you-can-also-filter-by-categories-to-search-for-an-app-\">6. You can also filter by categories to search for an app.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Filter-categories.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Filter categories\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-for-example-you-d-like-to-install-google-calendar-in-the-search-bar-type-calendar-and-select-google-calendar-from-the-dropdown-list-\">7. For example, you'd like to install Google Calendar. In the search bar, type \"calendar\" and select \"Google Calendar\" from the dropdown list.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---example-install-google-calenadar.jpg\" class=\"kg-image\" alt=\"Freshdesk marketplace - Install Google Calendar\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-click-on-install-and-enter-the-necessary-credentials-and-the-app-will-be-installed-in-your-helpdesk-\">8. Click on \"Install\" and enter the necessary credentials, and the app will be installed in your helpdesk.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-marketplace---Install-app.png\" class=\"kg-image\" alt=\"Freshdesk marketplace - Install Google Calendar button\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>\u003C\u002Fp>\u003Cp>Congratulations! You have successfully installed an app from the Freshdesk marketplace. \u003C\u002Fp>\u003Cp>\u003C\u002Fp>","67b9a058fd3fc764c461a592","2025-02-22T10:00:56.000+00:00","2025-02-24T11:24:27.000+00:00","2025-02-22T10:11:41.000+00:00","Learn how to install apps from the Freshdesk marketplace in 1 minute.",[75,76],{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},{"id":23,"name":24,"slug":24,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":25},[78],{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-install-apps-from-the-freshdesk-marketplace\u002F",2,"How to Install Apps from the Freshdesk Marketplace - 1 Min Tutorial","Learn how to install apps from the Freshdesk marketplace using our 1-minute interactive tutorial. ",{"id":86,"uuid":87,"title":88,"slug":89,"html":90,"comment_id":91,"feature_image":11,"featured":12,"visibility":13,"created_at":92,"updated_at":93,"published_at":94,"custom_excerpt":95,"codeinjection_head":11,"codeinjection_foot":11,"custom_template":11,"canonical_url":11,"tags":96,"authors":99,"primary_author":101,"primary_tag":102,"url":103,"excerpt":95,"reading_time":82,"access":37,"comments":12,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":104,"meta_description":105,"email_subject":11,"frontmatter":11,"feature_image_alt":11,"feature_image_caption":11},"6a348566a71487000198072d","f289c1e7-9d09-4550-906f-dd385c47fbec","How to Create and Use Freshdesk Ticket Templates?","how-to-create-freshdesk-ticket-templates","\u003Cp>\u003C\u002Fp>\u003C!--kg-card-begin: markdown-->\u003Cdiv\n             style=\"\n               position: relative;\n               padding-bottom: 56.25%;\n               height: 0;\n               border-radius: 0;\n               box-shadow: 0 15px 40px rgba(63,58,79,.3);\n               overflow: hidden;\n               min-width:320px\">\u003Ciframe\n             src=\"https:\u002F\u002Fhelp.trainn.co\u002Fshare\u002FpHKD6Po1s9sLJUB9FeH4Sg\u002Fembed?mode=interactive\"\n             frameborder=\"0\"\n             webkitallowfullscreen\n             mozallowfullscreen\n             allowfullscreen\n             allow=\"autoplay; fullscreen\"\n             style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C!--kg-card-end: markdown-->\u003Cp>\u003C\u002Fp>\u003Ch2 id=\"here-s-a-step-by-step-tutorial-on-how-to-create-and-use-freshdesk-ticket-templates-\">Here’s a step by step tutorial on how to create and use Freshdesk ticket templates:\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-open-freshdesk-click-on-admin-icon-in-the-left-navigation-pane-\">1. Open Freshdesk. Click on \"Admin\" icon in the left navigation pane.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Admin-icon.jpg\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Admin icon\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-select-agent-productivity-from-the-menu-\">2. Select \"Agent Productivity\" from the menu.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Agent-Productivity.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Agent Productivity\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-under-agent-productivity-click-on-ticket-templates-\">3. Under Agent Productivity, click on \"Ticket Templates\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Ticket-templates.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Ticket templates\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"4-in-the-ticket-templates-section-click-on-new-template-\">4. In the Ticket Templates section, click on \"New Template\".\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---New-template.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - New template\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"5-enter-all-the-required-information-for-the-template-you-are-creating-give-an-understandable-name-choose-the-priority-levels-and-choose-if-this-template-can-be-seen-by-all-agents-or-only-by-agents-in-particular-groups-\">5. Enter all the required information for the template you are creating. Give an understandable name, choose the priority levels, and choose if this template can be seen by all agents or only by agents in particular groups.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Fill-the-fields.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Fill the fields\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"6-fill-in-the-description-field-with-the-necessary-details-\">6. Fill in the \"Description\" field with the necessary details.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Fill-description.jpg\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Fill description\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"7-type-in-the-tags-related-to-this-template-\">7. Type in the Tags related to this template.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---fill-tags.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - fill tags\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"8-click-on-save-to-save-the-ticket-template-\">8. Click on \"Save\" to save the ticket template.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---save-ticket-template.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - save ticket template\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch2 id=\"how-to-use-freshdesk-ticket-templates-in-a-new-ticket\">How to use Freshdesk Ticket Templates in a New Ticket\u003C\u002Fh2>\u003Cp>\u003C\u002Fp>\u003Ch3 id=\"1-create-a-new-ticket-\">1. Create a New Ticket.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---Create-new-ticket.jpg\" class=\"kg-image\" alt=\"Freshdesk ticket templates - Create new ticket\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"2-inside-the-new-ticket-form-click-on-pick-a-template-dropdown-select-the-delivery-feedback-template-\">2. Inside the new ticket form, click on \"Pick a template dropdown\". Select the \"Delivery feedback\" template.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---pick-a-template.jpg\" class=\"kg-image\" alt=\"Freshdesk ticket templates - select a template\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Chr>\u003Ch3 id=\"3-in-the-form-observe-the-fields-pre-filled-with-the-relevant-information-\">3. In the form, observe the fields pre-filled with the relevant information.\u003C\u002Fh3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https:\u002F\u002Fblogimages.trainn.co\u002F2025\u002F02\u002FFreshdesk-ticket-templates---ticket-template-used.png\" class=\"kg-image\" alt=\"Freshdesk ticket templates - ticket template used\" loading=\"lazy\" width=\"1920\" height=\"1012\">\u003C\u002Ffigure>\u003Cp>Congratulations! You have successfully learnt to create and use a Freshdesk ticket template. \u003C\u002Fp>","67b84818fd3fc764c461a272","2025-02-21T09:32:08.000+00:00","2025-02-24T11:23:52.000+00:00","2025-02-21T09:42:07.000+00:00","Learn how to create and use Freshdesk ticket templates in 1 minute.",[97,98],{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},{"id":23,"name":24,"slug":24,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":25},[100],{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":28,"name":29,"slug":30,"profile_image":11,"cover_image":11,"bio":11,"website":11,"location":11,"facebook":11,"twitter":11,"threads":11,"bluesky":11,"mastodon":11,"tiktok":11,"youtube":11,"instagram":11,"linkedin":11,"meta_title":11,"meta_description":11,"url":31},{"id":19,"name":20,"slug":20,"description":11,"feature_image":11,"visibility":13,"og_image":11,"og_title":11,"og_description":11,"twitter_image":11,"twitter_title":11,"twitter_description":11,"meta_title":11,"meta_description":11,"codeinjection_head":11,"codeinjection_foot":11,"canonical_url":11,"accent_color":11,"url":21},"https:\u002F\u002Fblog-api.saastube.io\u002Fhow-to-create-freshdesk-ticket-templates\u002F","How to Create Freshdesk Ticket Templates - Freshdesk Tutorials","Learn how to create and use Freshdesk ticket templates using our 1-minute interactive tutorial. ",1792476541298]