EPISODE 02

Vivian Toledo

HEAD OF CUSTOMER SUCCESS

Customer Education | podcast | Trainn | apple podcasts

Customer Education | podcast | Trainn | spotify

Building a Culture of Customer Education in Brazilian SaaS Companies

Vivian uncovers why many Brazilian SaaS companies neglect customer education resulting in lack of awareness about self-serve resources among Brazilian customers

PART 1

Why Brazilian companies haven't prioritized on customer education yet?

PART 2

Shifting focus from technical-focused customer training to strategic customer success

The Finer Details of This Episode

01 Impact of Brazilian culture on customer education
02 Why Brazilian SaaS Companies Overlook Customer Education
03 Strategies for Garnering Buy-in for Your Customer Education Program
04 The Influence of Customer Education on Key Customer Success Metrics
05 Limitations of Traditional One-on-One Customer Training Approaches
06 The Necessity of Self-Serve Resources for Every Customer Success Team
07 Identifying the North Star Metric for Your Customer Education Program
08 Strategies to Encourage Customers to Utilize Self-Serve Resources
09 How to Conduct a Trial Run of Your Customer Education Program

Customer Education | podcast | Trainn | background

Customer Education | podcast | Trainn | quote

My dream tool is a consolidated tool that has everything in it, user-friendly, integrations……and I know Trainn is one such tool

- Vivian Toledo

Looking for an all-in-one customer education tool?

Try Trainn

Customer Education | podcast | Trainn | speaker

Building a Customer Education Program from Scratch for Startups

Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage

EPISODE 01