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Trainn’s free trial requires no credit card to sign up. During the 30-day trial, you’ll have access to all the features available on Trainn. When your trial expires, you will lose access to the videos and guides created on Trainn. If you have shared/embedded them, your audience will also lose access. After the free trial period, add your credit card details to continue using Trainn.

Yes, you can cancel your subscription at any time from the Billing page in your Workspace settings in the app.

Absolutely. Our flexible payment plans allow you to upgrade, downgrade, or cancel at any time. When upgrading, you’re only responsible for the difference in cost between your current plan and your new plan. When downgrading, your plan changes immediately and you’ll receive a credit applied to future payments covering the difference in cost between the current plan and the new plan. Cancellations take effect at the end of your billing period.

No, we offer only a 30 day free trial. During the 30-day trial, you’ll have access to all the features available on Trainn.

A learner is considered as a Monthly Active User (MAU) if they log in or sign up to your Academy, and watch course content for a minimum of 5 seconds from within the app. You can purchase additional bundles of MAUs by contacting sales.

A user is a person with access to your Trainn account. There are five different roles in Trainn —Admin, Owner, Creator, Academy Manager and Viewer.

• Owner: Has unrestricted access to all features.

• Admin: Has unrestricted access to all features.

• Academy Manager: Controls the academy, learners, and course level decisions.

• Creator: Has unrestricted access to creating content and building the Academy.

• Viewer: Has access to library and collections to share content. Cannot create content.

Depending on the role, they will have access within Trainn. If your plan has 3 users for example, then you can invite 2 others to join your workspace.

Your experience is the most important thing to us! We promise expert-level support via our self-serve Help Center, chat support and email support.

We've designed our plans to provide the best value through carefully curated feature sets. We don't currently offer module-based pricing (such as purchasing only the content creation module, LMS module, or Knowledge Base module separately).

If you're interested in a specific feature, we recommend selecting the plan that includes that feature. Each plan is optimized to deliver the most value at its price point, with features that complement each other to enhance your overall experience.