Customer Education Glossary

Bite-Sized Learning

Bite-sized learning breaks complex topics into manageable chunks, ideal for customer education, ensuring quick comprehension and retention.

What is Customer Onboarding? Customer onboarding is how a company guides a new customer to first value. It covers the steps after purchase, setup, training, and early support that turn a signup into real use. Strong onboarding shortens time-to-value and lowers early churn. Weak onboarding is where most customers quietly disengage before they build a habit. What Customer Onboarding Includes Onboarding usually moves through a few stages, though the labels vary by company: * Welcome and kicko

LMS ROI

LMS ROI refers to the Return on Investment generated by Learning Management Systems, measuring the financial gains versus costs incurred in training.

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Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content-such as videos and guides-and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale.

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