Privacy Policy

SERVICE

Service refers to the various web-based applications operated by the Company.

PERSONAL DATA

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA

Usage Data is data collected automatically that is either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

VIDEO DATA

Video Data is the data means data of created videos within the Service.

COOKIES

Cookies are small files stored on your device (computer or mobile device).

DATA CONTROLLER

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

DATA PROCESSORS (OR SERVICE PROVIDERS)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT (OR USER)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data

PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• IP address for your device(s)
• Cookies and Usage Data

VIDEO DATA

Your video data is yours. Trainn Inc., grants you to use videos as you wish. We do not sell or use videos created/imported/collected by you for our business requirements.

The security of your personal information and data is important to us. We store them securely. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@trainn.co

Video data is stored on servers located in the United States. We will process your video data on your behalf and under your instructions.

Videos are administered by video creators. We also host the videos on our website or app and collect the comments/reactions/email IDs that you submit to the video creators.

If you have any questions about a video you are viewing, please contact the video creator directly, as Trainn Inc., is not responsible for the content of that video or your comments/reactions to it.

The anonymity of your comments/reactions depends on how the video creator has configured the video.

We don’t sell or share your responses to third party advertisers or marketers unless the policy is specifically different for the video creator. So you’re advised to check with them in this regard.

Currently all videos that are published has a public URL associated with it and any one who has the link can watch these videos.

To get unique views on the videos watched, we calculate browser fingerprint based on parameters present in browser. This fingerprint is only used for analytics purpose and will not be mapped to any user in our system

USAGE DATA

When you access the Service, we may collect certain information automatically, including, but not limited to, the type of device you use, your device unique ID, the IP address of your device, your operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").

TRACKING COOKIE DATA

We use cookies and similar tracking technologies to track the activity on our Service and we retain certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies which we use in our application:

• Strictly Necessary Cookies. These cookies are necessary for our application to function and cannot be switched off in our systems
• Functional Cookies. These cookies enable the application to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
• Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Use of Data

Trainn uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support

We will not sell your data to any third party for the purposes of marketing or advertising, or any other purpose.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the Company’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes

Retention of Data

We will retain your Personal Data only for as long as is necessary for providing the Service and for the purposes set out in this Privacy Policy, including to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis. Usage Data is generally retained for a shorter period of time, except when this data is used to improve and strengthen the security and/or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we collect the data, including Personal Data, in the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that collection and processing.

We will use commercially reasonable efforts to ensure that no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

BUSINESS TRANSACTION

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice of any transaction in which your Personal Data is transferred and becomes subject to a different Privacy Policy.

DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency, subpoena, etc.). You will be notified of the request where legally permissible, and we will try to limit the amount and nature of the information disclosed to that of a “need to know” basis to the extent commercially reasonable. Once notified, you are also able to work with the requisite authorities to procure an injunction at your own cost and discretion.

LEGAL REQUIREMENTS

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• comply with a legal obligation
• protect and defend our rights or property
• prevent or investigate possible wrongdoing in connection with the Service
• protect the personal safety of users of the Service or the public
• protect against legal liability

Security of Data

The security of your data is important to us. We will follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it, so that your data is treated securely and in accordance with this Privacy Policy, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at support@trainn.co

In certain circumstances, you have the following data protection rights:

The right to access, update or delete your personal information.

Whenever made possible, you can access, update or request deletion of your Personal Data directly within the account settings section of our Service. If you are unable to perform these actions yourself, please contact us at support@trainn.co

The right to correct information.

You have the right to correct your information if that information is inaccurate or incomplete.

The right to object.

You have the right to object to our processing of your Personal Data.

The right of restriction.

You have the right to request that we restrict the processing of your personal information.

The right to data portability.

You have the right to be provided with a copy of your personal information we have in a structured, machine-readable and commonly used format.

The right to withdraw consent.

You also have the right to withdraw your consent at any time where we relied upon your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. Additionally, your ability to use the Service may be adversely affected depending upon how you may wish to exercise these rights.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Processing of Data

We may use third-party Service Providers to monitor and analyze the use of our Service. These include:

GOOGLE ANALYTICS

We use Google Analytics on our Site to help us analyze the traffic on our Site.  For more information on Google Analytics’ processing of Personal Data, please see google.com/policies. By using a browser plugin provided by Google, you can opt out of Google Analytics.

BILLING MANAGEMENT

We provide paid products and/or services within the Service. We use Chargebee for managing subscription and use Stripe for payment processing. We also store personal information like name, email and company in Chargebee for managing your subscription.

We will not store your payment card details. That information is provided directly to the above mentioned systems, whose use of your personal information is governed by their Privacy Policy. These payment processors are required to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

GOOGLE OAUTH (Google Inc.)

Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy. Privacy Shield participant.

AMAZON S3

Amazon S3 is a storage service we use.

• Videos & Images are stored in S3
• Videos created cannot be directly accessed without a signed url.
• These access urls are generated from our servers and have a validity for 30 minutes

AWS POLLY

We use AWS polly for converting text to speech

SENTRY & ROLLBAR

We use sentry and rollbar for error tracking. We use these services so that we are able to fix bugs faster and provide seamless experience to the user.

Other than error details and internal unique ids, we will not be sending any personal identification details to these services.

FULL STORY

FullStory enables us to look at session replays. A session replay is a recreation of your session interactions on our site. We take measures to utilize the FullStory controls to exclude and block all input field values and any property on our site where we think sensitive user information can be entered. We only run FullStory for a limited period of time in order to collect a statistically significant number of sessions for us to learn and be able to improve our product.

You may opt-out of being tracked by FullStory by visiting this link.

Deletion or Cancel of Account

If you want to cancel your account, please contact support@trainn.co to delete your account and all the video data associated.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, with an updated Effective Date.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We reserve the right, at our discretion, to change the terms of this Privacy Policy at any time. You can see when this Privacy Policy was last updated by reviewing the “Effective Date” legend on the top of this page. We may provide you with notice of material changes to the Privacy Policy as appropriate under the circumstances. UNLESS OTHERWISE INDICATED, ANY CHANGES TO THIS PRIVACY POLICY WILL APPLY IMMEDIATELY UPON POSTING TO THE SITE.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@trainn.co