Since our customer base was growing, our 1:1 training for
every new customer was not enough. Today, the BuildOps
Learning Center is an entirely self-service resource that
our customers spend hours learning from.
Sabina Rana I Dangal
Head of Support
Rated 4.7
/5 on G2 Crowd
Top 3 Reasons Why Customers Prefer Trainn over Helpjuice
AI-Powered Content Authoring
While Helpjuice restricts you just to help articles, Trainn's AI authoring tool helps create engaging videos, interactive guides, and help articles.
Build Your Knowledge Base, Your Way
Unlike Helpjuice's single format, Trainn lets you build your ideal knowledge base - as a video learning hub, interactive guide portal, or documentation hub.
Personalized Self-Serve Learning
Both Trainn & Helpjuice offer private+public knowledge bases, but only Trainn personalizes content for customers based on user personas.
Discover Trainn’s key features Helpjuice doesn’t want you to know about
AI-Powered Content Authoring
Guide Creation
Knowledge Base Management
…frequentlyasked questions
Can I try Trainn before switching from Helpjuice?
Yes, Trainn offers a 14-day free trial
with full feature access. For a customized experience, you can also schedule a demo with our
experts.
What is the primary difference between Trainn and Helpjuice?
Short Answer: Trainn is a specialized customer education platform for SaaS companies, while
Helpjuice is a general-purpose documentation tool limited to help articles.
Long Answer: The difference lies in both purpose and capabilities:
Helpjuice:
A documentation platform for any industry (healthcare, telecom, IT)
Limited to creating help articles
Primarily used for technical documentation like SOP Docs, API docs, manuals, and code samples
Focus: Answering support tickets through documentation
Trainn:
Purpose-built for SaaS customer education
Creates multiple content formats:
Product & how-to videos
Step-by-step & Interactive guides
Help articles
Focus: Long-term customer success through education
Outcomes:
Reduced support tickets
Improved product adoption
Better customer competency
Flexible learning experiences
Think of it this way: While Helpjuice documents how your product works, Trainn
educates customers on how to succeed with it through their preferred learning style.
Is Trainn better than Helpjuice for customer education?
Customer education goes beyond basic product documentation - it's about empowering users to
achieve success through both product mastery and industry expertise. Here's why Trainn
stands out as the superior choice for customer education:
Trainn- The Complete Education Platform:
AI-powered content creation for videos, guides, and articles
No-code knowledge base for organized learning
No-code LMS to create structured training programs
All-in-one solution with no third-party tools needed
Industry Leadership: Trainn provides additional value through:
Blogs that address your customer education queries.
The Bottom Line : Helpjuice works for basic product documentation. But if you're serious
about customer education - driving product adoption, reducing support costs, and building customer
success - Trainn offers the comprehensive platform and industry expertise you need.
What features should I look for in a knowledge base platform?
A knowledge base is much beyond answering support tickets. It is the golden ticket to getting your
customers to be autonomous with your product, which in the long term affects retention,
renewals and drives higher brand advocacy.
Step 1: Don’t look for features, look for outcomes. Assess what are the goals of your organization
in the long term, and how a knowledge base can help achieve these outcomes.
(This step helps assess, whether a knowledge base is the solution you require or something else,
for example, an LMS)
Once you have decided to go forward with a knowledge base, here are some must-have features.
Advanced Search: Your customers need quick access to answers. Trainn's Google-like
search helps them find relevant content across videos, guides, and articles instantly.
Multi-Format Content Authoring: While most platforms limit you to help articles,
Trainn's AI-powered authoring creates videos, guides, and articles - letting customers learn
their way.
Personalized Private Knowledge Base: Modern knowledge bases need personalization.
Trainn lets you customize content based on user roles and needs, ensuring relevant learning
experiences for each customer group.
Analytics: Track more than just views. Trainn provides detailed insights across all
content types, knowledge base collections, and features a Google Analytics integration.
Feedback Mechanisms: Understand content effectiveness through direct user feedback.
Trainn integrates feedback collection across all content formats, helping you continuously
improve your resources.
User Access: User access includes permission for different levels of access within the
platform and security measures to make sure your content is safe. Trainn offers five
permission levels, SSO-SAML authentications, and domain-based controls, making user management
both secure and simple. On top of that, Trainn is GDPR and ISO-compliant.
Which platform offers better value for money: Trainn or Helpjuice?
Trainn charges based on the number of admins and content created, with unlimited viewers included
(private knowledge base). Helpjuice, however, charges based on total users - meaning you pay for
both admins and viewers in your knowledge base.
Here's a real example: If you have 5 admins and 60 customers (internal viewers), you'd pay
$449/month with Trainn versus $659/month with Helpjuice.
While Helpjuice's initial pricing looks attractive ($120/month), this only covers 4 total users
(admins + viewers combined). Even their unlimited plan at $659/month, while offering unlimited
users, comes with significant limitations:
Hidden Content Creation Costs: You'll need to spend an additional
$100-300/month on third-party tools to match Trainn's built-in capabilities for videos
and interactive guides. Why suffer with siloed tools?
Limited Learning Features: You'll miss out on:
Advanced personalization features
Built-in learning analytics
Future scalability without extra costs
Multi-format content hosting
In essence, while Helpjuice might seem cost-competitive at first glance, the total cost of
ownership - including necessary third-party tools and limited learning features - makes Trainn the
more value-effective choice for growing companies focused on customer education.
Yes, Trainn offers a 14-day free trial
with full feature access. For a customized experience, you can also schedule a demo with our
experts.
Short Answer: Trainn is a specialized customer education platform for SaaS companies, while
Helpjuice is a general-purpose documentation tool limited to help articles.
Long Answer: The difference lies in both purpose and capabilities:
Helpjuice:
A documentation platform for any industry (healthcare, telecom, IT)
Limited to creating help articles
Primarily used for technical documentation like SOP Docs, API docs, manuals, and code samples
Focus: Answering support tickets through documentation
Trainn:
Purpose-built for SaaS customer education
Creates multiple content formats:
Product & how-to videos
Step-by-step & Interactive guides
Help articles
Focus: Long-term customer success through education
Outcomes:
Reduced support tickets
Improved product adoption
Better customer competency
Flexible learning experiences
Think of it this way: While Helpjuice documents how your product works, Trainn educates
customers on how to succeed with it through their preferred learning style.
Customer education goes beyond basic product documentation - it's about empowering users to
achieve success through both product mastery and industry expertise. Here's why Trainn stands
out as the superior choice for customer education:
Blogs that address your customer education queries.
The Bottom Line : Helpjuice works for basic product documentation. But if you're serious
about customer education - driving product adoption, reducing support costs, and building customer
success - Trainn offers the comprehensive platform and industry expertise you need.
A knowledge base is much beyond answering support tickets. It is the golden ticket to getting your
customers to be autonomous with your product, which in the long term affects retention,
renewals and drives higher brand advocacy.
Step 1: Don’t look for features, look for outcomes. Assess what are the goals of your organization
in the long term, and how a knowledge base can help achieve these outcomes.
(This step helps assess, whether a knowledge base is the solution you require or something else, for
example, an LMS)
Once you have decided to go forward with a knowledge base, here are some must-have features.
Advanced Search: Your customers need quick access to answers. Trainn's Google-like
search helps them find relevant content across videos, guides, and articles instantly.
Multi-Format Content Authoring: While most platforms limit you to help articles,
Trainn's AI-powered authoring creates videos, guides, and articles - letting customers learn
their way.
Personalized Private Knowledge Base: Modern knowledge bases need personalization. Trainn
lets you customize content based on user roles and needs, ensuring relevant learning experiences
for each customer group.
Analytics: Track more than just views. Trainn provides detailed insights across all
content types, knowledge base collections, and features a Google Analytics integration.
Feedback Mechanisms: Understand content effectiveness through direct user feedback.
Trainn integrates feedback collection across all content formats, helping you continuously
improve your resources.
User Access: User access includes permission for different levels of access within the
platform and security measures to make sure your content is safe. Trainn offers five permission
levels, SSO-SAML authentications, and domain-based controls, making user management both secure
and simple. On top of that, Trainn is GDPR and ISO-compliant.
Trainn charges based on the number of admins and content created, with unlimited viewers included
(private knowledge base). Helpjuice, however, charges based on total users - meaning you pay for
both admins and viewers in your knowledge base.
Here's a real example: If you have 5 admins and 60 customers (internal viewers), you'd pay
$449/month with Trainn versus $659/month with Helpjuice.
While Helpjuice's initial pricing looks attractive ($120/month), this only covers 4 total users
(admins + viewers combined). Even their unlimited plan at $659/month, while offering unlimited
users, comes with significant limitations:
Hidden Content Creation Costs: You'll need to spend an additional $100-300/month
on third-party tools to match Trainn's built-in capabilities for videos and interactive guides.
Why suffer with siloed tools?
Limited Learning Features: You'll miss out on:
Advanced personalization features
Built-in learning analytics
Future scalability without extra costs
Multi-format content hosting
In essence, while Helpjuice might seem cost-competitive at first glance, the total cost of ownership
- including necessary third-party tools and limited learning features - makes Trainn the more
value-effective choice for growing companies focused on customer education.
/5 on G2 Crowd
