Boost Customers’ Success with our Customer Training Platform
Trainn is a revolutionary customer training platform that helps SaaS businesses utilize the power of videos and an Academy to train customers faster and more engagingly.
We didn't have a self-service resource for training customers. Now we have Buildops learning center built on Trainn.
Head of Support
Power self-serve customer training experiences
Offer a self-serve training resource that helps customers effectively use your platform, eliminating 1-1 training and repetitive calls.
Scale your training efforts with an LMS that gives your customers a single place to find all the product knowledge they need.
Personalize training experience by persona, plan tier, and team with different training paths, all without hiring additional CSMs.
Reduce churn by launching a customer training platform to train customers to see consistent value from your product.
What Is a Customer Training LMS Platform?
A customer training LMS platform is also known as a learning management system (LMS) for customer education. It is a software application designed to deliver educational content and training materials to customers. Its primary purpose is to facilitate the learning and upskilling of customers to use a purchased product or service effectively.
Well-designed customer training programs increase product adoption, reduce churn, and drive revenue, ultimately resulting in enthusiastic brand advocates.
In 2023 and beyond your customers will expect value from your product and on-demand training experiences to learn your product at their own pace. A customer training LMS software will be worth the investment, now.
The Only Customer Training Platform That You’ll Ever Need
Trainn LMS is a digital customer training LMS software that helps customer-facing teams in SaaS businesses scale their training efforts using a Customer Training Academy.
Create training content quickly
Create any training content —short videos, structured courses, tutorials, using Trainn’s built-in Video Authoring software. Add Trainn text-to-speech feature and subtitles in multiple languages. Edit, host, and track their usage in Trainn.
Keep training engaging and fun
Measure the ROI of your training
Market Leading Features of Trainn’s Customer Training Platform
Create unique training experiences tailored to your customers by customizing various brand assets such as the domain, login page, colors, and logos.
Enable peer-to-peer learning by allowing partners to start discussion threads for every lesson.
Allow customers to access training courses from anywhere, anytime – desktop, mobile, or tablet.
Offer training content in 20+ global languages to effectively train your customers across the world.
Connect Trainn customer training LMS software to your CRM or customer success platform to feed LMS data and get visibility over a large range of customer training data.
Offer multi-format training content such as short videos, structured video lessons, and tutorials.
The Trainn Advantage
Zero-code LMS
Built-in content authoring
Built for scale
Always-human 24/5 support
Enterprise-level security
Affordable pricing
Trainn is a no-fuss customer training platform so that you can focus on the quality of your training. Trainn is helping us solve the biggest pain point for any SaaS company - customer training. While most brands resort to pre-recorded videos and in-person training, it is not scalable.
Trainn has helped us create an Academy where we can not only train but also certify and create a pool of talent that is readily available for hire!
- Chirag Parmar, AVP - Marketing (L&D)
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
It is more powerful when you ask a customer to listen to a 1-minute training video than a 30-minute video or make him read a solution article. That's the #1 reason we picked Trainn for customer training.
Our product rapidly evolved with features. Creating training content took a lot of time. Trainn helped organize the entire workflow and made it super simple to create and keep these videos updated.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
By using Trainn, I can free up time during the day to support customers instead of training them. It is easy to create training videos and present them as courses/academies for a Hybrid training experience.
See How Trainn Customer Training Platform Stacks Up Against Competitors
asked questions
Are customer training and customer education the same?
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.
What various SaaS customer training programs can a business use?
Why should customer training not be neglected?
Can you use an LMS for customer training?
What is a customer training LMS platform?
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. Training and education can play a pivotal role in increasing sales and retention. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.
Trainn LMS for all your training needs
Do customer training under one roof — create videos & guides, set up a Knowledge Base, launch an Academy.
Locations
US
Wilmington, Delaware 19801
India
Perungudi, Chennai 600096
