Boost Customers’ Success with our Customer Training Platform
Trainn is a revolutionary customer training platform that helps SaaS businesses utilize the power of videos and an Academy to train customers faster and more engagingly.
Self-serve and Scale like Never Before with Trainn LMS for Customer Training
Spend fewer hours manually training customers 1-to-1 and taking repetitive support calls. Trainn LMS helps you launch a zero-code Academy for customer training. Scale faster with self-serve training, time-saving automation, and granular reports.
Make training scalable
Doing 1-1 training calls every time there is a new feature or integration will tire your staff. Switch to an LMS for customer training that offers customers a single place to find all the product knowledge they need.
Personalize customer training
The best customer training feels personalized. Different users have different goals with your product. Personalize training content by persona, plan tier, team, and more —all without hiring additional CSMs or tools.
Improve product adoption, lower churn
A trained customer is never going to churn. Your customers care about getting consistent value from your product. Launch an LMS to train both existing and new users to see consistent value from your product.
The Only Customer Training Platform That You’ll Ever Need
Trainn LMS is a digital customer training platform that helps customer-facing teams in SaaS businesses scale their training efforts using a Customer Training Academy.
Create training content quickly
Create any training content —short videos, structured courses, tutorials, using Trainn’s built-in Video Authoring software. Add voice-overs and subtitles in multiple languages. Edit, host, and track their usage in Trainn.
Keep training engaging and fun
Measure the ROI of your training
Trainn is a no-fuss customer training platform so that you can focus on the quality of your training. Trainn is helping us solve the biggest pain point for any SaaS company - customer training. While most brands resort to pre-recorded videos and in-person training, it is not scalable.
Trainn has helped us create an Academy where we can not only train but also certify and create a pool of talent that is readily available for hire!
Chirag Parmar
Senior Manager - Special Projects (Marketing)
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
It is more powerful when you ask a customer to listen to a 1-minute training video than a 30-minute video or make him read a solution article. That's the #1 reason we picked Trainn for customer training.
Our product rapidly evolved with features. Creating training content took a lot of time. Trainn helped organize the entire workflow and made it super simple to create and keep these videos updated.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
By using Trainn, I can free up time during the day to support customers instead of training them. It is easy to create training videos and present them as courses/academies for a Hybrid training experience.
Tactics and insights on SaaS Customer Training
asked questions
Are customer training and customer education the same?
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.
What various SaaS customer training programs can a business use?
Why should customer training not be neglected?
Can you use an LMS for customer training?
What is a customer training LMS platform?
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. Training and education can play a pivotal role in increasing sales and retention. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.
The Customer Training Platform That Is Worth Your Investment
