Trainn is a revolutionary customer training platform that helps SaaS businesses utilize the power of videos and an Academy to train customers faster and more engagingly.
We didn't have a self-service resource for training customers. Now we have Buildops learning center built on Trainn.
Head of Support
Offer a self-serve training resource that helps customers effectively use your platform, eliminating 1-1 training and repetitive calls.
Scale your training efforts with an LMS that gives your customers a single place to find all the product knowledge they need.
Personalize training experience by persona, plan tier, and team with different training paths, all without hiring additional CSMs.
Reduce churn by launching a customer training platform to train customers to see consistent value from your product.
A customer training LMS platform is also known as a learning management system (LMS) for customer education. It is a software application designed to deliver educational content and training materials to customers. Its primary purpose is to facilitate the learning and upskilling of customers to use a purchased product or service effectively.
Well-designed customer training programs increase product adoption, reduce churn, and drive revenue, ultimately resulting in enthusiastic brand advocates.
In 2023 and beyond your customers will expect value from your product and on-demand training experiences to learn your product at their own pace. A customer training LMS software will be worth the investment, now.
Create any training content —short videos, structured courses, tutorials, using Trainn’s built-in Video Authoring software. Add Trainn text-to-speech feature and subtitles in multiple languages. Edit, host, and track their usage in Trainn.
Create unique training experiences tailored to your customers by customizing various brand assets such as the domain, login page, colors, and logos.
Enable peer-to-peer learning by allowing partners to start discussion threads for every lesson.
Allow customers to access training courses from anywhere, anytime – desktop, mobile, or tablet.
Offer training content in 20+ global languages to effectively train your customers across the world.
Connect Trainn customer training LMS software to your CRM or customer success platform to feed LMS data and get visibility over a large range of customer training data.
Offer multi-format training content such as short videos, structured video lessons, and tutorials.
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
It is more powerful when you ask a customer to listen to a 1-minute training video than a 30-minute video or make him read a solution article. That's the #1 reason we picked Trainn for customer training.
Our product rapidly evolved with features. Creating training content took a lot of time. Trainn helped organize the entire workflow and made it super simple to create and keep these videos updated.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
By using Trainn, I can free up time during the day to support customers instead of training them. It is easy to create training videos and present them as courses/academies for a Hybrid training experience.
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.
Customer training and customer education are used invariably. However, both terms have been associated with educational content or courses that help teach customers how to use the product. Training and education can play a pivotal role in increasing sales and retention. But this cannot be far from the truth.
The ultimate goal of training or educating a customer is to enable them to use a product to the fullest, gain value from it, and retain them in the long run. It does not restrict itself to courses or academies.
Customer education is about omni-channel and omni-content approaches to educating your customers in the best possible way for their advantage.
You can read more about the importance of training & education in your customer journey here.