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In just over a year, BuildOps experienced massive customer growth. Their managers spent hours training each of their customers while also having to answer repetitive questions -- a transformation was due.
The team had to launch an Academy in 4 weeks. So, they needed an easy-to-use platform that could stretch to meet all of their needs. A platform that could help them do more with less. Trainn became the tool of choice in need.
How a popular tool for async communication caused more pain than good when it came to customer training -- This is the story of Loom vs Trainn, and how Spotdraft went above and beyond in their Customer Training game.