Trainn is a game-changing SaaS customer onboarding software that helps SaaS businesses utilize the power of videos to onboard customers faster and more engagingly.
Offer a self-serve onboarding resource that helps customers get started with your platform, irrespective of their time zones or availability.
Automate onboarding for low ACV customers with a self-serve Academy. Eliminate manual 1-1 customer onboarding and repetitive onboarding calls.
Scale your onboarding efforts with an LMS that gives all your customers a single place to find the necessary product onboarding knowledge.
Personalize the SaaS customer onboarding experience by persona, plan tier, and team, by creating different learning paths.
A customer onboarding software for SaaS refers to a platform designed to facilitate the process of onboarding customers for Software as a Service (SaaS) products or services.
Hubspot says that two of the key reasons your customers churn are because,
- They donβt understand the product or cannot figure out how to get started with the product.
- They do not see the value your product could add to them.
To reduce churn, many companies invest in customer onboarding platform that help offer a smooth and seamless onboarding experience for their customers in the customer lifecycle.
Customers prefer watching a 1-min video to attending a 1-hour onboarding call. Record short, punchy walkthrough videos that guide users around your product. You can create versatile onboarding video content β short videos, structured courses, and tutorials, using Trainnβs built-in Video Authoring software.
Create onboarding content in multiple languages. Use Trainn text-to-speech converter to convert your script into voice-overs. Select your language and accent, and Trainn converts the scripts into humanized voiceovers.
Embed these customer onboarding videos on the welcome page, your in-app customer onboarding checklist, onboarding email series, or tooltips.
Create unique onboarding portal experiences tailored to your customers by customizing various brand assets such as the domain, login page, colors, and logos.
Enable peer-to-peer learning by allowing customers to start discussion threads for every lesson.
Allow customers to access onboarding courses from anywhere, anytime β desktop, mobile, or tablet.
Offer onboarding resources in 20+ global languages to effectively onboard your customers across the world.
Connect Trainn LMS for customer onboarding to your CRM or customer success platform to feed LMS data and get visibility over a large range of customer onboarding data.
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
Easiest software to create onboarding and product videos.
Trainn is helping us at LimeChat to create product explainer videos to share with the end customer. It makes their onboarding easy and guide them to use our product at the fullest.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
Best onboarding software to create video content for user onboarding.
Customer onboarding is the initial stage of introducing your product to the new user. It is the step-by-step process in which a new user is set up to start using your product. But onboarding doesn't end here. In many cases, the first successful usage of your product by the user directly correlates to the success of your onboarding process.
You can read more about the importance of customer onboarding in SaaS here.
Customer onboarding is the initial stage of introducing your product or service to the new user. It is a series of steps in which a new user is set up to start using your product. However successful customer onboarding doesn't end here. Often, the first successful usage of your product by the user directly correlates to the effectiveness of your onboarding process.
A successful onboarding process results in the user experiencing the first "aha" moment with your product within just a few clicks. Then, the customer goes on to become an advocate of your product. It establishes a framework for future customer engagement.
You can read more about the importance of customer onboarding in SaaS here.