The Only Video-first Customer Onboarding Software You Need.

All without writing a single line of code!

Trainn is a game-changing SaaS customer onboarding software that helps SaaS businesses utilize the power of videos to onboard customers faster and more engagingly.

Customer Onboarding built on Trainn | Wingman
Loved by customer-obsessed teams worldwide

Power self-serve customer onboarding experiences

Offer a self-serve onboarding resource that helps customers get started with your platform, irrespective of their time zones or availability.

Automate onboarding for low ACV customers with a self-serve Academy. Eliminate manual 1-1 customer onboarding and repetitive onboarding calls.

Scale your onboarding efforts with an LMS that gives all your customers a single place to find the necessary product onboarding knowledge.

Personalize the SaaS customer onboarding experience by persona, plan tier, and team, by creating different learning paths.

What Is SaaS Customer Onboarding Software?

A customer onboarding software for SaaS refers to a platform designed to facilitate the process of onboarding customers for Software as a Service (SaaS) products or services.

Hubspot says that two of the key reasons your customers churn are because,

  • - They don’t understand the product or cannot figure out how to get started with the product.

  • - They do not see the value your product could add to them.

To reduce churn, many companies invest in customer onboarding platform that help offer a smooth and seamless onboarding experience for their customers in the customer lifecycle.

 Trainn | SaaS Customer Onboarding Software

One customer onboarding software for all your SaaS onboarding needs:

Trainn is a digital customer onboarding and customer onboarding software that helps client-facing teams scale their onboarding efforts using Videos.

Customer Onboarding Videos and Product Walkthroughs

  • πŸ‘‰

    Customers prefer watching a 1-min video to attending a 1-hour onboarding call. Record short, punchy walkthrough videos that guide users around your product. You can create versatile onboarding video content β€” short videos, structured courses, and tutorials, using Trainn’s built-in Video Authoring software.

  • πŸ‘‰

    Create onboarding content in multiple languages. Use Trainn text-to-speech converter to convert your script into voice-overs. Select your language and accent, and Trainn converts the scripts into humanized voiceovers.

  • πŸ‘‰

    Embed these customer onboarding videos on the welcome page, your in-app customer onboarding checklist, onboarding email series, or tooltips.

Explore leading video creation features β†’

Create onboarding videos using the Trainn customer onboarding software

Personalized Learning Paths to Onboard Customers

Self-serve Customer Onboarding Hub

Dedicated Onboarding Academy for Customers

Create onboarding videos using the Trainn customer onboarding software Create personalized learning paths to onboard customers Launch a onboarding hub using the Trainn onboarding software zero-code customer onboarding academy with Trainn onboarding software

Market Leading Features of Trainn’s Customer Onboarding Software

Create unique onboarding portal experiences tailored to your customers by customizing various brand assets such as the domain, login page, colors, and logos.

Enable peer-to-peer learning by allowing customers to start discussion threads for every lesson.

Allow customers to access onboarding courses from anywhere, anytime – desktop, mobile, or tablet.

Offer onboarding resources in 20+ global languages to effectively onboard your customers across the world.

Connect Trainn LMS for customer onboarding to your CRM or customer success platform to feed LMS data and get visibility over a large range of customer onboarding data.

The Trainn Advantage

Zero-code LMS | Trainn

Zero-code LMS

Built-in Video Authoring | Trainn

Built-in Video Authoring

GDPR and ISO Compliant | Trainn

GDPR and ISO Compliant

World’s Friendliest 24/7 Support | Trainn

World’s Friendliest 24/7 Support

Purpose-built for SaaS | Trainn

Purpose-built for SaaS

Pricing That’s Fair, Not Low | Trainn

Pricing That’s Fair, Not Low

Customer training built on Trainn

The Posist software keeps getting layered with multiple features. And that's why we wanted to give each customer the opportunity to self-learn the entire product. We needed an easier way of training our customers. So, we built our customer training Academy using Trainn.

- Jarryd John Menezes, Lead Quality Analyst - Posist

user onboarding software for SaaS
All-in-one Customer Onboarding Software
Ranked
High Performer

Your customers will rave about you cause our customers rave about Trainn.

Read reviews on G2

97%

Likely to recommend

98%

Quality of support

95%

Ease of setup

95%

Ease of use

Trainn | Customer Onboarding Software
Trainn | Customer Onboarding Software
Trainn | Customer Onboarding Software
Trainn | Customer Onboarding Software
Trainn | Customer Onboarding Software
Customer Onboarding built on Trainn

Easiest software to create onboarding and product videos.

Customer Onboarding built on Trainn | GTMBuddy
Sundar V
Head of Product & Customer Success
Customer Onboarding built on Trainn | Limechat

Trainn is helping us at LimeChat to create product explainer videos to share with the end customer. It makes their onboarding easy and guide them to use our product at the fullest.

Customer Onboarding built on Trainn | Limechat
Nikhil G
Founder
Customer Onboarding built on Trainn | LocalClarity

We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.

Customer Onboarding built on Trainn | LocalClarity
Henry C
Founder
Customer Onboarding built on Trainn | UrbanPiper

Best onboarding software to create video content for user onboarding.

Customer Onboarding built on Trainn | UrbanPiper
Arvind K
Product Manager

See How Trainn LMS for Customer Onboarding Stacks Up Against Competitors

…frequently
asked questions

What is customer onboarding?

Customer onboarding is the initial stage of introducing your product to the new user. It is the step-by-step process in which a new user is set up to start using your product. But onboarding doesn't end here. In many cases, the first successful usage of your product by the user directly correlates to the success of your onboarding process.

You can read more about the importance of customer onboarding in SaaS here.

What are high-touch and low-touch customer onboarding?

How can videos be used in customer onboarding?

What are some types of onboarding videos?

What are some best practices for creating SaaS customer onboarding videos?

Can you use an LMS for customer onboarding?

Customer onboarding is the initial stage of introducing your product or service to the new user. It is a series of steps in which a new user is set up to start using your product. However successful customer onboarding doesn't end here. Often, the first successful usage of your product by the user directly correlates to the effectiveness of your onboarding process.

A successful onboarding process results in the user experiencing the first "aha" moment with your product within just a few clicks. Then, the customer goes on to become an advocate of your product. It establishes a framework for future customer engagement.

You can read more about the importance of customer onboarding in SaaS here.