The Only Video-first Customer Onboarding Software You Will Ever Need. Promise.
Trainn is a game-changing customer onboarding software that helps SaaS businesses utilize the power of videos to onboard customers faster and more engagingly.
Offer a self-serve customer onboarding experience. And get more time on your side.
Spend fewer hours manually onboarding customers 1-to-1 and taking repetitive calls. Trainn’s onboarding software helps you scale faster with self-serve onboarding experiences and time-saving automation that doesn’t require any coding.
Automate Customer Onboarding, Cut Costs
Give your customers a single place to find all the onboarding knowledge they need to experience the AHA moments while you lower your repetitive admin costs and support tickets.
Scalable Onboarding Processes
Doing 1-1 customer onboarding calls for your SMB & enterprise customers will not scale. Offer a self-serve SaaS onboarding portal to automate onboarding for your low ACV users and to serve as a 24*7 help center for your large enterprise teams.
Personalized Onboarding, At Scale
Different customers have different objectives with your product. Trainn’s onboarding software helps personalize the user onboarding experience by persona, plan tier, team, and more.
One customer onboarding software for all your SaaS onboarding needs:
Trainn is a digital customer onboarding and education software that helps customer-facing teams scale their onboarding and training efforts using Videos.
Customer Onboarding Videos and Product Walkthroughs
Customers prefer watching a 1-min video to sitting through a 1-hour onboarding call. Record short, punchy walkthrough videos that guide users around your product. Embed these customer onboarding videos on the welcome page, your in-app customer onboarding checklist, onboarding email series, or tooltips.
Self-serve Customer Onboarding Hub
Dedicated Onboarding Academy for Customers
High Performer
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
Easiest software to create onboarding and product videos.
Trainn is helping us at LimeChat create product explainer videos to share with the end customer to make their onboarding easy and guide them to use our product at the fullest.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
Best onboarding software to create video content for user onboarding.
SaaS Onboarding Tactics and insights from Trainn
asked questions
What is customer onboarding?
Customer onboarding is the initial stage of introducing your product to the new user. It is the step-by-step process in which a new user is set up to start using your product. But onboarding doesn't end here. In many cases, the first successful usage of your product by the user directly correlates to the success of your onboarding process.
You can read more about the importance of customer onboarding in SaaS here.
What are high-touch and low-touch customer onboarding?
How can videos be used in customer onboarding?
Customer onboarding is the initial stage of introducing your product to the new user. It is the step-by-step process in which a new user is set up to start using your product. But onboarding doesn't end here. In many cases, the first successful usage of your product by the user directly correlates to the success of your onboarding process.
You can read more about the importance of customer onboarding in SaaS here.
Ready to Accelerate Your Customer Onboarding?
