Trainn is a game-changing customer onboarding software that helps SaaS businesses utilize the power of videos to onboard customers faster and more engagingly.
Spend fewer hours manually onboarding customers 1-to-1 and taking repetitive calls. Trainnβs customer onboarding software helps you scale faster with self-serve onboarding experiences and time-saving automation. No coding required.
Give your customers a single place to find all the onboarding knowledge they need. Let them experience the AHA moments while you lower your repetitive admin costs and support tickets.
Doing 1-1 customer onboarding calls for your SMB & enterprise customers will not scale. Offer a self-serve SaaS onboarding portal to automate onboarding for your low ACV users. Let it also serve as a 24*7 help center for your large enterprise teams.
Different customers have different objectives with your product. Trainnβs onboarding software helps personalize the user onboarding experience by persona, plan tier, team, and more.
Customers prefer watching a 1-min video to attending a 1-hour onboarding call. Record short, punchy walkthrough videos that guide users around your product. You can create versatile onboarding video content β short videos, structured courses, and tutorials, using Trainnβs built-in Video Authoring software.
Create onboarding content in multiple languages. Use Trainnβs text-to-speech AI to convert your script into voice-overs. Select your language and accent, and Trainn converts the scripts into humanized voiceovers.
Embed these customer onboarding videos on the welcome page, your in-app customer onboarding checklist, onboarding email series, or tooltips.
Explore leading video creation features β
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
Easiest software to create onboarding and product videos.
Trainn is helping us at LimeChat create product explainer videos to share with the end customer. It makes their onboarding easy and guide them to use our product at the fullest.
We can now provide comprehensive onboarding, training and support in multiple languages. We would not have been able to grow this quickly without the Trainn onboarding software.
Best onboarding software to create video content for user onboarding.
SaaS Onboarding Tactics and insights from Trainn
Customer onboarding is the initial stage of introducing your product to the new user. It is the step-by-step process in which a new user is set up to start using your product. But onboarding doesn't end here. In many cases, the first successful usage of your product by the user directly correlates to the success of your onboarding process.
You can read more about the importance of customer onboarding in SaaS here.
Customer onboarding is the initial stage of introducing your product or service to the new user. It is a series of steps in which a new user is set up to start using your product. However successful customer onboarding doesn't end here. Often, the first successful usage of your product by the user directly correlates to the effectiveness of your onboarding process.
A successful onboarding process results in the user experiencing the first "aha" moment with your product within just a few clicks. Then, the customer goes on to become an advocate of your product. It establishes a framework for future customer engagement.
You can read more about the importance of customer onboarding in SaaS here.