INSPIRING CHANGE THROUGH CONVERSATIONS

Uncovering Expert Voices in Customer Education

A TRAINN ORIGINAL PODCAST

Customer Education | podcast | Trainn | apple podcasts Customer Education | podcast | Trainn | spotify

Tune into engaging conversations with industry pros from diverse SaaS teams

who’ve scaled their customer education
programs to the peak

Customer Education | podcast | Trainn
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  • Episode 01
Customer Education | podcast | Trainn
Customer Education | podcast | Trainn

Eric Mistry

Strategy & Shared Services Operations Manager , Contentsquare (Heap)

Building automations to drive data-driven customer education programs

Discover how Eric Mistry builts automations for the customer education team at Heap, saving hours of manual and repetitive work. Learn his strategies on how to make your customer education program more data driven and much more.

  • PART 1

    Exploring the power of automations for customer education teams

  • PART 2

    How Eric's automations save 20 hours per week of instructor time and how he builds them.

Customer Education | podcast | Trainn

Vicky Kennedy

FOUNDER , ECHTUS

Building Attribution Models for Customer Education Programs to Prove ROI

Vicky Kennedy delves into the crucial role of strategic customer education for driving targeted outcomes. She talks about building competency-based training and establishing attribution models for effective teams.

  • PART 1

    Targeted Customer Education to Drive Measurable Results

  • PART 2

    There’s no such thing as a trained customer

Customer Education | podcast | Trainn

Vivian Toledo

HEAD OF CUSTOMER SUCCESS

Building a Culture of Customer Education in Brazilian SaaS Companies

Vivian uncovers why many Brazilian SaaS companies neglect customer education resulting in lack of awareness about self-serve resources among Brazilian customers.

  • PART 1

    Why Brazilian companies haven't prioritized on customer education yet ?

  • PART 2

    Shifting focus from technical-focused customer training to strategic customer success

Customer Education | podcast | Trainn

Raman Bindra

CUSTOMER SUCCESS LEADER

Can Happy Customers Churn?

A happy customer and loyal customer are not the same! Raman Bindra dives into addressing the reason for unanticipated churns and how customer education helps organizations deal with them.

  • PART 1

    Debunking The Myth About Happy Customers Churning

  • PART 2

    Measuring Product Adoption, Effective CSM Tactics, Post Churn analysis

Customer Education | podcast | Trainn

Monica Sindwani

PRINCIPAL PARTNER EDUCATION SPECIALIST

Building a Customer Education Program from Scratch for Startups

Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage

  • PART 1

    Leveraging the power of support tickets to build a customer education program

  • PART 2

    Conducting webinars, setting up help centres and when to monetize on training programsÂ