who’ve scaled their customer education
programs to the peak
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FOUNDER , Jackrabbit LX
Discover how Jason reduces training program creation by 60% using AI. Learn his proven system for faster content creation, efficient SME collaboration, and data-driven persona development.
Learn how Jason tried and mastered techniques to use Gen AI for customer education and training
DIRECTOR OF CUSTOMER AND CONTENT MARKETING
Great marketing drives successful education programs. Shannon Howard, shares her experience of using collaboration to set up content roadmaps, repurpose content and align teams to achieve business objectives through education.
Setting up strategic collaboration between education and marketing teams
Repurposing educational content for marketing teams, setting up content standards and ownership
SENIOR DIRECTOR OF PRODUCT TRAINING
Conducting engaging and informative VILT programs is both an art and a science. Dan Braithwaite breaks down his methods, drawn from over 10 years of successful VILT sessions.
What it takes to run successful Instructor-led training programs
Measure learning, behavioural change and reaction with every Instructor Led training
DIRECTOR, ADOPTION PROGRAMS
Alex Turkovic stresses on the importance of written feedbacks rather than NPS (scores), for drive learning programs, validating training roadmaps and product feedback.
Sentiment analysis with GPT, RISEN Framework, and validating customer data
Leveraging NPS surveys to drive customer comments and product feedback
Strategy & Shared Services Operations Manager , Contentsquare (Heap)
Discover how Eric Mistry builts automations for the customer education team at Heap, saving hours of manual and repetitive work. Learn his strategies on how to make your customer education program more data driven and much more.
Exploring the power of automations for customer education teams
How Eric's automations save 20 hours per week of instructor time and how he builds them.
FOUNDER , ECHTUS
Vicky Kennedy delves into the crucial role of strategic customer education for driving targeted outcomes. She talks about building competency-based training and establishing attribution models for effective teams.
Targeted Customer Education to Drive Measurable Results
There’s no such thing as a trained customer
HEAD OF CUSTOMER SUCCESS
Vivian uncovers why many Brazilian SaaS companies neglect customer education resulting in lack of awareness about self-serve resources among Brazilian customers.
Why Brazilian companies haven't prioritized on customer education yet ?
Shifting focus from technical-focused customer training to strategic customer success
CUSTOMER SUCCESS LEADER
A happy customer and loyal customer are not the same! Raman Bindra dives into addressing the reason for unanticipated churns and how customer education helps organizations deal with them.
Debunking The Myth About Happy Customers Churning
Measuring Product Adoption, Effective CSM Tactics, Post Churn analysis
PRINCIPAL PARTNER EDUCATION SPECIALIST
Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage
Leveraging the power of support tickets to build a customer education program
Conducting webinars, setting up help centres and when to monetize on training programs