EPISODE 04

Vicky Kennedy

FOUNDER , ECHTUS

Customer Education | podcast | Trainn | apple podcasts | Targeted Customer Education

Customer Education | podcast | Trainn | spotify | Targeted Customer Education

Building Attribution Models for Customer Education Programs to Prove ROI.

Vicky Kennedy delves into the crucial role of strategic customer education for driving targeted outcomes. She talks about building competency-based training and establishing attribution models for effective teams.

PART 1

Targeted Customer Education to Drive Measurable Results

PART 2

There’s no such thing as a trained customer

The Finer Details of This Episode

01 What do you mean by “targeted customer education”
02 How to build a targeted customer education program ?
03 Builidng competency based learning
04 Should you monetize your training program?
05 Building attribution models for customer education
06 Moving from engagement metrics to efficacy metrics to measure training success
07 Shifting the perception of customer education

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Customer Education | podcast | Trainn | speaker | Targeted Customer Education

Building a Customer Education Program from Scratch for Startups

Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage

EPISODE 01