Monica Sindwani
PRINCIPAL PARTNER EDUCATION SPECIALIST
Building a Customer Education Program from Scratch for Startups
Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage
PART 1
Leveraging the power of support tickets to build a customer education program
PART 2
Conducting webinars, setting up help centres and when to monetize on training programs
The Finer Details of This Episode
- 01 Identifying key indicators to prioritize customer education
- 02 Analyzing support tickets to create self-service resources
- 03 The impact of a help center/self-serve resource for customers
- 04 Success factors behind Webinars
- 05 Needs analysis for instructional designers to create training content
- 06 Fee vs free based customer training content
- 07 Success metrics to measure for every customer education program
- 08 Gathering feedback from customers on training programs
We were losing a lot of time answering the same support tickets over and over again. That’s when I told my boss we need a help center !
Looking to build a help center?
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Trainn is a Customer Education platform built for B2B SaaS companies of all sizes to onboard, train, and educate their customers, at scale.
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