EPISODE 01

Monica Sindwani

PRINCIPAL PARTNER EDUCATION SPECIALIST

Customer Education | podcast | Trainn | apple podcasts

Customer Education | podcast | Trainn | spotify

Building a Customer Education Program from Scratch for Startups

Monica shares her journey scaling Agentsync’s customer education program from 0 to 1. She shares her strategies, and blueprints from scaling the program successfully from seed to unicorn stage

PART 1

Leveraging the power of support tickets to build a customer education program

PART 2

Conducting webinars, setting up help centres and when to monetize on training programs

The Finer Details of This Episode

01 Identifying key indicators to prioritize customer education
02 Analyzing support tickets to create self-service resources
03 The impact of a help center/self-serve resource for customers
04 Success factors behind Webinars
05 Needs analysis for instructional designers to create training content
06 Fee vs free based customer training content
07 Success metrics to measure for every customer education program
08 Gathering feedback from customers on training programs

Customer Education | podcast | Trainn | background

Customer Education | podcast | Trainn | quote

We were losing a lot of time answering the same support tickets over and over again. That’s when I told my boss we need a help center !

- Monica Sindwani

Looking to build a help center?

Try Trainn

Customer Education | podcast | Trainn | speaker

Can Happy Customers Churn?

A happy customer and loyal customer are not the same! Raman Bindra dives into addressing the reason for unanticipated churns and how customer education helps organizations deal with them.

EPISODE 02