Raman Bindra
CUSTOMER SUCCESS LEADER
Can Happy Customers Churn?
A happy customer and loyal customer are not the same! Raman Bindra dives into addressing the reason for unanticipated churns and how customer education helps organizations deal with them
PART 1
Debunking The Myth About Happy Customers Churning
PART 2
Measuring Product Adoption, Effective CSM Tactics, Post Churn Analysis
The Finer Details of This Episode
- 01 Understanding the Relationship between Customer Happiness and Loyalty
- 02 Unpacking Why Happy Customers Churn
- 03 Identifying Red Flags in the Customer Lifecycle that Signal Churn Risk
- 04 Fostering CS collaboration with Sales, Product, and Marketing Teams
- 05 Effective Customer Education Tools to Combat Churn
- 06 Creating Seamless Handovers from Sales to Customer Success
- 07 Strategies for CSMs to Mitigate Churn Due to Missing Features
- 08 Managing Customers with Previous Negative Experiences
- 09Tackling and Preventing Churn due to Main Contact/ POC Turnover
- 10 Strategies to Mitigate Churn Due to Cheaper Offerings from Competitors
- 11 Analyzing Churn: Strategies for Conducting Post-Churn Analysis
Another very important customer education tool is self-service knowledge base and FAQs, you can’t expect your customers to come to you for everything
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