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EPISODE 02

Raman Bindra

CUSTOMER SUCCESS LEADER

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Can Happy Customers Churn?

A happy customer and loyal customer are not the same! Raman Bindra dives into addressing the reason for unanticipated churns and how customer education helps organizations deal with them

PART 1

Debunking The Myth About Happy Customers Churning

PART 2

Measuring Product Adoption, Effective CSM Tactics, Post Churn Analysis

The Finer Details of This Episode
  • 01 Understanding the Relationship between Customer Happiness and Loyalty
  • 02 Unpacking Why Happy Customers Churn
  • 03 Identifying Red Flags in the Customer Lifecycle that Signal Churn Risk
  • 04 Fostering CS collaboration with Sales, Product, and Marketing Teams
  • 05 Effective Customer Education Tools to Combat Churn
  • 06 Creating Seamless Handovers from Sales to Customer Success
  • 07 Strategies for CSMs to Mitigate Churn Due to Missing Features
  • 08 Managing Customers with Previous Negative Experiences
  • 09Tackling and Preventing Churn due to Main Contact/ POC Turnover
  • 10 Strategies to Mitigate Churn Due to Cheaper Offerings from Competitors
  • 11 Analyzing Churn: Strategies for Conducting Post-Churn Analysis
Customer Education | podcast | Trainn | background
Customer Education | podcast | Trainn | quote

Another very important customer education tool is self-service knowledge base and FAQs, you can’t expect your customers to come to you for everything

- Raman Bindra

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