EPISODE 06

Alex Turkovic

Director, Adoption Programs
Flexera

Customer Education | podcast | Trainn | apple podcasts | Targeted Customer Education

Customer Education | podcast | Trainn | spotify | Targeted Customer Education

Leveraging NPS Surveys to Drive Customer Feedbacks for Education Teams

Alex Turkovic stresses on the importance of written feedbacks rather than NPS (scores), for drive learning programs, validating training roadmaps and product feedback.

PART 1

Sentiment analysis with GPT, RISEN Framework, and validating customer data data

PART 2

Leveraging NPS surveys to drive customer comments and product feedback.

The Finer Details of This Episode

01
Why Net promoter (Score) doesn’t matter?
02
The value of written feedback in NPS Surveys
03
How to conduct Net promoter score analysis?
04
Can the Net Promoter score be considered as a good customer education metric?
05
The impact of personas and the importance of gathering feedback from both users and executives (eNPS) .
06
Identifying recurring themes in customer feedback.
07
Using NPS comments to validate training roadmaps and prioritize customer education.
08
Employing ChatGPT for sentiment analysis of NPS comments and support tickets using the RISEN Framework.

Customer Education | podcast | Trainn | speaker | Targeted Customer Education

The Art of Conducting Engaging Virtual Instructor-Led Training Programs (VILT)

Conducting engaging and informative VILT programs is both an art and a science. Dan Braithwaite breaks down his methods, drawn from over 10 years of successful VILT sessions.

EPISODE 07