How Neutrinos Achieved 70% Platform Adoption and Delivered 1000+ Certifications in 9 Months with Trainn

Introduction

Neutrinos is an intelligent automation platform competing head-on with Salesforce in the insurance sector. Founded in 2016 and now headquartered in the US, with 250+ employees, it serves insurance giants across the globe. But despite having a sophisticated platform, Neutrinos faced a critical challenge: users weren’t rightly adopting their platform. We spoke with Eldho, who leads platform adoption initiatives, and discovered how this gap threatened their entire platform-first, partner-led growth strategy.

The Challenge: A Platform Company Struggling with Adoption at Scale

Neutrinos faced a major challenge: Their users were not adopting and using their platform the way it was meant to be used. Eldho, lead business strategist, explains: "Our platform was fantastic, but users never used the platform features to the fullest and weren't able to cope with the new features we built."

The consequences were immediate and costly. Production errors mounted as users made critical mistakes, not knowing which features to use. They stuck to basic features while powerful automation sat unused. Training bottlenecks delayed project deadlines, affecting implementations for major clients.

Neutrinos set up a documentation portal and sandbox environment to battle adoption issues, but neither delivered the required results. Finally, they fell back on instructor-led classroom training, which created a new problem: it was highly people-intensive, constantly pulling delivery and platform teams from their core work.

The breaking point came when Eldho needed to onboard teams for a project in three weeks, but couldn't deliver.

The Turning Point: Need for an Academy to Scale Training

Neutrinos realized that to address adoption, they needed a way to train an increasing user base at scale, with quality, in a structured manner , so that learners could be guided to learn the right resources and get certified.

"We want to ensure that people go through a guided training program with videos, learning materials in a structured way, having quizzes, then go through the next module, then have an assessment, get certified," Eldho explains.

This led Eldho to search for LMS solutions to build an academy for Neutrinos.

The Search: Why Traditional LMS Solutions Failed

Eldho's criteria were clear: He needed a solution that would help him create high-quality training videos and set up an academy to host the training content.

His initial evaluation started by evaluating video production agencies for video creation, and LMS providers to host these videos at scale. But three critical issues emerged:

1. Hidden training costs : Vendors needed weeks of training on Neutrinos platform before they could even start creating content, adding significant onboarding time and money to the project.

2. Content gets outdated : Neutrinos' existing Udemy courses were already outdated as the platform evolved. Any new videos would face the same fate, becoming expensive throwaway content within months.

3. Multiple dependencies : Managing separate vendors for video creation and LMS meant coordination overhead and costs 2x his budget.

Then someone from Eldhos founder's office community recommended Trainn. Within the 14-day trial, he built a working academy and presented it to leadership.

Trainn offered the best choice for:

1. All-in-one tool: Both AI video creation and LMS in a single platform

2. 2x cost savings : Half the price of traditional vendor combinations

3. Immediate value: Working academy created during the trial itself

This proof-of-concept, combined with the cost efficiency, sealed the decision.

The Solution: Building Neutrinos Academy with Trainn

With Neutrinos Academy, Eldho was able to train multiple audiences, such as internal users, customers, and partners, at scale and with quality.

Neutrinos Academy Setup:

• 5 certification courses covering core platform competencies - actively tracked and mandatory for all user.
• 13 additional modular courses for quick, targeted learning without requiring full certification
• Multi-format content including videos, quizzes, and assessments with structured pathways
• Arabic language videos for Middle Eastern customers
• Rapid deployment : First course went live in just 2 weeks, with all certification courses operational within 2 months

"In two weeks, I built and launched our first course, without any video editing background. Vendors had quoted months for the same work."

Eldho John

Lead, Business Strategy and Growth

Building a Culture of Learning at Scale

Every user onboarded with Neutrinos now completes the 5 certification courses, dramatically transforming their training capacity. "Earlier when I used to do instructor-led training, I'll be able to train only 15 users per session. Now with Neutrinos academy I can train 100 people," Eldho notes.

This self-paced model eliminated scheduling bottlenecks entirely. "If we want to start a training tomorrow, we can do it. I don't have any problem because it's self-paced. Earlier I had to move deadlines because of training delays."

Post-academy setup, Neutrinos launched a community where certified learners discuss learnings and resolve doubts, creating a self-sustaining ecosystem of trained members helping each other grow.

The Results: Scaling Training from 15 to 100+ Learners per Session in Under 9 Months

Within seven to nine months of launching Neutrinos Academy, the transformation was dramatic:

Measured Impact:

• 3,200+ learning hours completed
• 423 learners successfully onboarded and trained
• 1,000+ certifications issued
• 6x increase in training capacity - from training just 15 learners per classroom session to 100+ learners at the same time
• 60-70% platform adoption rate achieved (up from unmeasured baseline)

Operational Transformation:

• Complete training independence: "I'm not dependent on any delivery team or platform team to train someone anymore," Eldho notes.
• Instant data visibility: Leadership can access training metrics in real-time versus having no centralized tracking previously.
• No more project delays: Project timelines no longer impacted by training bottlenecks.
• Keep content up-to-date: Easily keep videos up-to-date even with new feature releases.

"The biggest benefit that I have is AI video creation, LMS distribution, and measurement in one tool. When my leadership asks me for learner data, it’s right at my fingertips. That is the biggest differentiator for me."

Eldho John

Lead, Business Strategy and Growth

Looking Ahead: Monetization and Personalization

Eldho has ambitious plans for the Neutrinos Academy:

• Stricter Learner Controls: Enforce mandatory lesson completion to ensure certifications translate into quality product behavior.
• Personalized Learning Paths: Create role-specific certifications to personalize courses for employees, partners, and customers.
• Revenue Generation: Monetize training course content to grow Neutrinos Academy as a revenue-generating channel.
• Expanded Use Cases: Leverage Trainn for pre-sales demos and customer solution training.