Trainn Has Been Acquired by Chargebee
Exciting news: Trainn has been acquired by Chargebee, a leading recurring billing and revenue growth management solution.
As some of you may know, several of us, including the founders, Vivek and Sumana, were Chargebee employees before starting Trainn.
Krish Subramanian, Co-founder and CEO of Chargebee, is a huge fan of hyper personalised support experiences that we enable through Trainn. Chargebee is excited about bringing this experience to all their customers and is committed to continuing the roadmap as they are also the first customer of Trainn. We have built an AI first company and many of our technical team members will participate in furthering the AI product development of Chargebee.
As we embark on this new journey, we are committed to continuing to deliver the best experience to our customers. Our entire team is joining Chargebee, so you'll continue working with the same people you know and trust.
You can use support@trainn.co for any product-related queries or concerns. We will update you well in advance if there are any changes to our support process to ensure no disruption in communication.
Thank you for helping us realize our vision, for your immense support, and for allowing us to work with you.
We're excited to bring you even more value as part of Chargebee!
Thank you,
Sumana, Vivek and the Trainn team
When did Chargebee acquire Trainn?
The acquisition was finalized as of 26th March, 2025.
Is Trainn being discontinued?
Trainn will remain fully operational following the acquisition, and we are firmly committed to continue delivering exceptional experiences that our customers rely on. As of March 26th, 2025, we will begin engaging with you as part of the global Chargebee team.
Your existing workflows and integrations will continue to function without disruption, and any future enhancements will be implemented with careful consideration of your needs.
Who should I contact if I have concerns?
Please continue to reach out to us at support@trainn.co with any product-related queries or concerns.
Will there be any immediate changes to Trainn’s products and services offerings?
We will continue to offer our product and services as before, without any compromise on quality. You can expect the same level of customer support that you have been receiving from us.
Will there be a pricing change?
As of now, there is no pricing change, and we assure you that the current terms of our contract with your company will remain unchanged.
What will happen to my customer service and support relationships?
Our services will continue undisrupted and unaffected by the acquisition, and our people will continue to support you as they always have. Please continue to reach out to us at support@trainn.co with any product-related queries or concerns.
How will this acquisition affect my data and privacy?
Security, data protection, and privacy are top priorities for both Chargebee and Trainn. We will continue to adhere to applicable regulatory frameworks to help ensure that data is protected and secure.
What can I expect in the coming months regarding the acquisition?
The transaction is now complete. As of now, we will work to integrate our teams and resources with a view to provide the best for our customers and continue to deliver on our commitments. We will share updates with you well in advance and will continue to provide unwavering support.
Can you tell us a bit more about Chargebee and their products?
Chargebee , founded in 2011, is a leading Revenue Growth Management (RGM) platform for subscription businesses whose mission is to help businesses of all sizes grow their revenue by providing a comprehensive suite of solutions, including subscription management, recurring and metered billing, pricing and payment optimization, revenue recognition, collections, and customer retention. Some of its key customers include Condé Nast, Calendly, Freshworks, Brevo, Babbel, Pret-a-Manger, and Study.com.
Who should I reach out to if I have further questions?
You can always reach us at support@trainn.co with any questions.
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