Frequently Asked Questions (FAQs)

Chargebee has updated the Trainn terms of service, data processing addendum, sub-processor list, and privacy notice. This FAQ outlines what has been updated, why these updates have been made, and how they affect you.

A. General Questions

1. Why are these documents being updated?

As part of Chargebee’s acquisition of Trainn, these documents are being updated to align with Chargebee’s policies, standards, and industry best practices and to provide additional clarity on certain topics.

2. When do these changes take effect?

The updated documents will take effect on 1 January 2026.

3. Do I need to take any action?

You do not need to take any active steps. However, we encourage you to review the updated documents before the effective date to understand the changes. Your continued use of the services after the effective date will be considered as your acceptance of the updated documents.

4. I have signed a custom agreement for Trainn. Will this update to Terms apply to me?

No, you will continue to be governed by your custom agreement.

5. Where can I find the updated documents?

You can access all the updated documents via the links below:

Terms of Service - https://trainn.co/terms/
Data Processing Addendum (DPA) - https://trainn.co/dpa/
Sub-processor list - https://trainn.co/sub-processors/
Privacy Notice - https://trainn.co/privacy/

B. Data Processing Addendum (DPA) Updates

What are the key updates to the DPA?

The key updates include:

Clarification of roles and obligations of the parties
Updation of the timelines around data retention and sub-processor notice
Description of technical and organizational measures implemented to protect personal information
Inclusion of jurisdiction specific provisions such EU Standard Contractual Clauses (EU SCCs), UK International Data Transfer Addendum (UK IDTA), certification under EU-U.S., UK-U.S., and Swiss-U.S. Data Privacy Framework and CCPA specific provisions.

Please refer to the updated DPA for complete details.

C. Sub-processor List Updates

1. Why is the subprocessor list being updated?

We have done a comprehensive review of existing sub-processors and other service providers with which we engage. Based on this review, the sub-processor list has been updated to reflect additions and removals of sub-processors. Please refer to the updated sub-processor page for complete details.

2. What are the updates to the subprocessor list?

Additions

Chargebee Technologies Private Limited
Chargebee B.V.
Chargebee Australia Pty Limited
Chargebee Ireland Limited
DeepL SE
Deepgram Inc.
Clearout LLC
Rollbar, Inc.
Functional Software, Inc. (d/b/a Sentry)

Removal

Guider Labs India Private Limited
Chargebee Inc.
Hubspot, Inc.
Stripe, Inc.
The Rocket Science Group LLC d/b/a Mailchimp

3. How does Chargebee ensure its sub-processors meet contractual and compliance requirements?

Chargebee has executed data processing agreements with its subprocessors to ensure that any personal information shared with them is handled with appropriate safeguards and protected in accordance with applicable data protection laws.

D. Privacy Notice Updates

What are the key updates to the Privacy Notice?

The Privacy Notice has been updated to align with Chargebee’s policies, standards, and industry best practices. We encourage you to review the revised Privacy Notice to understand these updates in detail.

In summary, the Privacy Notice now provides clearer information on:

What personal information we collect about you
The legal basis for collecting your personal information
How do we use your personal information
How long we retain your personal information
Whether and how we share your information with third parties
How we transfer information across borders
Your privacy rights and how you can exercise them
The types of information we do not control
California resident specific provisions
How we will inform you about updates or revisions
Contact information

E. Terms of Service Updates

What are the key updates to the Terms of Service?

The Terms of Service has been updated to align with Chargebee’s policies, standards, and industry best practices. We encourage you to review the revised Terms of Service to understand these updates in detail.

F. Contact

If you have any further questions regarding these updates, please reach out to us at support@trainn.co