Different teammates handle different setup steps
Problem
The manager sets up payments, owners accept invites and residents pay.
How to handle it
Give each person a short video for their step.
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Customer onboarding videos for PropTech software
Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your PropTech software into customer onboarding videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Group them into onboarding collections and track each customer's progress.
3-day free trial, then $19/month.
What are customer onboarding videos for PropTech software?
Customer onboarding videos for PropTech software are short walkthroughs that take a new management company from adding its first owner to collecting its first rent online. Managers, owners and residents each act along the way, so each needs their own short video. Trainn creates them from screen recordings, one per step.
Common customer onboarding workflows for PropTech software
| Workflow | Who records it | Best format | Sensitive data on screen | What triggers an update |
|---|---|---|---|---|
| Add a property owner and their ownership share | Onboarding specialist | Step-by-step guide | Owner names | Owner form changes |
| Turn on online payments for a property | Onboarding specialist | Video | Bank details | Payment setup changes |
| Invite residents to the resident portal | Customer success manager | Video | Resident emails | Invite flow changes |
| Help a resident make their first online payment | Customer success manager | Video | Rent amounts | Resident app update |
| Invite an owner to the owner portal | Customer success manager | Step-by-step guide | Owner emails | Owner invite changes |
What makes onboarding hard for PropTech software teams?
Customers drop off before they see value
Problem
Until rent arrives online, the software is just more setup.
How to handle it
End onboarding at the first online rent payment.
Onboarding calls repeat the same steps
Problem
Every new company gets the same payments walkthrough.
How to handle it
Record it once and use calls for questions.
How Trainn creates customer onboarding videos for PropTech software
- Solves: Onboarding calls repeat the same steps
Trainn's AI video agent
Upload a recorded onboarding call. Trainn's AI video agent turns it into short step videos with clean narration for review. See how video creation works.
- Solves: Different teammates handle different setup steps
Generate AI Voiceover
Trainn writes and voices a script from your clicks, so resident videos sound friendly and clear.
- Solves: Different teammates handle different setup steps
Turn Video into a Guide
Turn each video into a step-by-step guide a manager can send to owners.
- Solves: Customers drop off before they see value
Translations
Translate resident videos into 30+ languages, so residents who prefer Spanish or French can pay rent online too.
-
Group manager, owner and resident steps in one collection with a section each.
- Solves: Customers drop off before they see value
Video Analytics
See who watched each step, so you can follow up before rent is due.
Enterprise security, privacy and compliance
- ISO 27001 certified
- SOC 2 Type 2 attested
- GDPR compliant
Recording PropTech workflows safely
- Record onboarding in a demo property with made-up owners and residents.
- Use sample bank details and rent amounts.
- Blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.
How PropTech teams use Trainn
Quick 1-minute videos customers actually ask for
People are feeling more pressed for time. Our customers always ask for quick 1-minute tutorial videos to learn the product. It took exactly 45 days to create over 100 tutorial videos, review, and publish the Learning Center on Trainn. Now we have a self-serve resource that customers can lean on and learn from.
Sabina Rana
Head of Support
Source: BuildOps customer story
Frequently asked questions
How long should customer onboarding videos for PropTech software be?
Keep each customer onboarding video for PropTech software to one setup step and about 60–120 seconds, so a new customer can watch it and finish that step straight away. Longer setup works better as a short series than as one long video:
- One step per video. For example: add a property owner and their ownership share, turn on online payments for a property and invite residents to the resident portal. Each video ends when that step is done.
- A step-by-step guide beside every video for people who prefer to scan or copy exact values. Trainn creates the guide from the same recording.
- The series in setup order. Group the videos in one onboarding collection so customers always know which step comes next.
- A clear finish line. End the series at the first real result, such as “help a resident make their first online payment”, so customers see value as soon as onboarding is done.
For a step-by-step method, see how to turn screen recordings into customer onboarding videos.
What should customer onboarding videos for PropTech software include?
Customer onboarding videos for PropTech software should cover every step between sign-up and the first real result, in the order property managers actually do them, with test data on screen and a guide beside each video. Include:
- Every setup step, in order: add a property owner and their ownership share, turn on online payments for a property, invite residents to the resident portal, help a resident make their first online payment and invite an owner to the owner portal.
- Who does each step. Setup is usually split across roles, so label each video for the person who owns it.
- Safe sample data. Owner names and similar details should come from a test account, never a new customer's live account.
- A consistent voice. Generate AI Voiceover writes and voices a script from your clicks, so every step sounds the same whoever recorded it.
- Translations for customers outside English-speaking markets, in 30+ languages, kept in sync when you update the original.
Trainn can host the series as an onboarding collection; see customer onboarding software.
How do you know if onboarding videos are working?
Onboarding videos are working when new property managers finish setup faster and reach their first result without needing a call or a support ticket. Track these signals:
- Completion per step. If most viewers finish one step but few start the next, the next video, or the step itself, needs fixing.
- Drop-off points inside a video. A spike at the same second usually means a confusing screen or narration that's too long.
- Time to the first real result, such as “help a resident make their first online payment”. This is the clearest sign that onboarding is working.
- Fewer setup questions to support, for example about “turn on online payments for a property”.
Trainn's video analytics show who watched each step and where viewers stopped, so your team can reach out before a new account stalls.
How much does Trainn cost?
Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “add a property owner and their ownership share”, and publish it as a video and a step-by-step guide before you pay.
- Creator plan: $19 per month for one creator, with up to 15 videos and guides.
- More creators or more content: compare every plan on the Trainn pricing page.
Related
Trainn is an AI-powered product video and guide creation platform that turns screen recordings into product demo videos, training videos, onboarding videos, step-by-step guides, and interactive walkthroughs. Trainn also delivers this content externally through a branded no-code LMS, or in-app through embedded tutorials to train customers at scale.
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