Product videos and guides for PropTech software

Most PropTech software companies need one type of product video for each stage of the customer lifecycle where customers get stuck. For PropTech software, that means:

• Product demo videos: Show managers rent paid online, maintenance requests with photos and owner statements, before a call.
• Customer onboarding videos: Take a new management company from adding its first owner to collecting its first rent online.
• Product training videos: Teach managers and accountants the deeper tools: rent increase alerts, owner reports, reconciliation and budgets.
• Implementation & setup guides: Walk teams through accounting sync, bank feeds, tenant screening and portal branding.
• Help center & support videos: Answer questions from managers, owners and residents, like autopay gaps or missing owner invites.

Trainn creates each of these from screen recordings. See how video creation works.

Property software is adopted when each group sees its own benefit: managers collect rent online, owners read statements in their portal, and residents pay in a few taps. Each group needs different, short guidance:

• Managers: turning on online payments, inviting residents and owners, and using reports and budgets.
• Owners: accepting the portal invite and reading statements.
• Residents: making their first online payment and setting up autopay, in their own language where needed.
• Accountants: connecting accounting software and bank feeds.

Short videos per role, grouped in one collection, keep setup moving. See customer onboarding videos for PropTech software.

Let the people who know each workflow record it, and let AI do the editing. At most PropTech software companies that means sales engineer, product marketing manager, onboarding specialist and customer success manager, none of whom need video skills:

• Record the workflow once in a test account, at a normal pace, with no script or studio microphone.
• Let AI edit. Trainn's AI video agent writes the narration, removes pauses and mistakes, adds zooms and applies your branding.
• Reuse recorded calls. Upload a past onboarding or training call and get short, focused videos from it.
• Keep a reviewer in the loop. The agent never publishes on its own, so a product or compliance reviewer approves every video.
• Get a guide for free. Every video also becomes a step-by-step guide.

For a method, see how to turn screen recordings into tutorial videos.

Create each video and step-by-step guide once, then publish it wherever property managers already look for help, so the answer reaches them inside their work instead of on your website:

• Inside the product. Short walkthroughs shown as in-app guides help property managers on the exact screen where they get stuck.
• In the help center. A video and its guide embedded in each help center article answer questions without a support ticket.
• In a branded academy. Onboarding and role-based courses can sit in a branded customer academy, so new users can start on day one.
• In emails and support replies. One share link works everywhere, and when a screen changes the same link shows the updated video.

BuildOps, field service and project management software for commercial contractors, uses Trainn to keep customers up to date. According to the BuildOps customer story:

• A weekly digest with a video of the week on what's new.
• Feature releases and workflow changes explained as they happen.
• 100+ training videos in 45 days, using text-to-speech instead of recorded voiceovers.

Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as one setup or support workflow, and publish it as a video and a step-by-step guide before you pay.

• Creator plan: $19 per month for one creator, with up to 15 videos and guides.
• More creators or more content: compare every plan on the Trainn pricing page.