Customers only use the basic features
Managers collect rent but never use budgets or bank sync.
Teach one advanced feature per lesson.
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Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your PropTech software into product training videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Publish them as courses in a branded customer academy and see who completed them.
3-day free trial, then $19/month.
Product training videos for PropTech software are short lessons that teach managers and accountants the deeper tools after setup, such as rent increase alerts or owner financial reports. Busy seasons like move-ins and year-end reporting leave no time for live sessions. Trainn creates the lessons from recordings and groups them into courses.
| Workflow | Who records it | Best format | Sensitive data on screen | What triggers an update |
|---|---|---|---|---|
| Set alerts for rent increases, deposit dates and lease expirations | Customer success manager | Video | Tenant names, dates | Alert options change |
| Build custom reports and owner financial statements | Customer success manager | Video with chapters | Owner distributions | Report builder changes |
| Reconcile bank accounts against recorded transactions | Customer success manager | Video | Bank transactions | Reconciliation screen changes |
| Create budgets for properties and portfolios | Customer success manager | Step-by-step guide | Budget figures | Budget tools change |
| Send an announcement to a whole community or one tenant | Onboarding specialist | Video | Resident names | Messaging changes |
Managers collect rent but never use budgets or bank sync.
Teach one advanced feature per lesson.
Move-in season and year-end reporting leave no free hour.
Offer self-paced lessons they watch when it's quiet.
Leasing staff turn over often.
Keep a starter course for every new hire.
Upload a recorded training webinar. Trainn's AI video agent cuts it into focused lessons with clean narration for review. See how video creation works.
Split the owner reporting lesson into chapters so accountants jump to the report they need.
Trainers explain naturally; Trainn turns it into a clean AI voice.
Translate lessons into 30+ languages for teams across the US and Canada.
Group a starter course for new leasing staff and share it in a customer training academy.
See who finished each lesson and nudge teams that skipped the advanced ones.
Count Assist was the very first course that I created, and it has been amazing for our support team. It's reduced those support questions, it's reduced our screen shares. All we're getting through support now is — can I turn on Count Assist?
Gemma Bougen
Trainer
Source: Groundplan customer story
Start with the advanced workflows established property managers use least, record each one as a short lesson in a test account, and group the lessons into courses by role. A simple process for PropTech software:
For more on planning, see building a customer training program.
Partly. AI can draft a script from a document, but the most accurate training videos for PropTech software come from recording the real product, because documents go out of date and don't show the actual screens. A practical approach:
Measure customer training ROI by comparing what trained property managers do differently with the cost of training them: wider feature use, fewer support tickets and less live-training time for your team. What to track for PropTech software:
Trainn's video analytics show who watched each lesson and where viewers stopped.
Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “set alerts for rent increases, deposit dates and lease expirations”, and publish it as a video and a step-by-step guide before you pay.