Product training videos for PropTech software

Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your PropTech software into product training videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Publish them as courses in a branded customer academy and see who completed them.

3-day free trial, then $19/month.

What are product training videos for PropTech software?

Product training videos for PropTech software are short lessons that teach managers and accountants the deeper tools after setup, such as rent increase alerts or owner financial reports. Busy seasons like move-ins and year-end reporting leave no time for live sessions. Trainn creates the lessons from recordings and groups them into courses.

Common product training workflows for PropTech software

Common product training workflows for PropTech software
WorkflowWho records itBest formatSensitive data on screenWhat triggers an update
Set alerts for rent increases, deposit dates and lease expirations Customer success manager Video Tenant names, dates Alert options change
Build custom reports and owner financial statements Customer success manager Video with chapters Owner distributions Report builder changes
Reconcile bank accounts against recorded transactions Customer success manager Video Bank transactions Reconciliation screen changes
Create budgets for properties and portfolios Customer success manager Step-by-step guide Budget figures Budget tools change
Send an announcement to a whole community or one tenant Onboarding specialist Video Resident names Messaging changes

What makes training hard for PropTech software teams?

Customers only use the basic features

Problem

Managers collect rent but never use budgets or bank sync.

How to handle it

Teach one advanced feature per lesson.

Live training doesn't fit customers' schedules

Problem

Move-in season and year-end reporting leave no free hour.

How to handle it

Offer self-paced lessons they watch when it's quiet.

New people on the customer side need retraining

Problem

Leasing staff turn over often.

How to handle it

Keep a starter course for every new hire.

How Trainn creates product training videos for PropTech software

Enterprise security, privacy and compliance

  • ISO 27001 certified
  • SOC 2 Type 2 attested
  • GDPR compliant

Recording PropTech workflows safely

  • Record lessons in a training portfolio with made-up properties and tenants.
  • Use sample bank transactions and owner figures.
  • Blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.

How PropTech teams use Trainn

One short course cut support questions and screen shares

Count Assist was the very first course that I created, and it has been amazing for our support team. It's reduced those support questions, it's reduced our screen shares. All we're getting through support now is — can I turn on Count Assist?

Gemma Bougen

Trainer

Source: Groundplan customer story

Frequently asked questions

How do you create product training videos for PropTech software customers?

Start with the advanced workflows established property managers use least, record each one as a short lesson in a test account, and group the lessons into courses by role. A simple process for PropTech software:

  • Pick the workflows that matter after day 30. For example: set alerts for rent increases, deposit dates and lease expirations, build custom reports and owner financial statements and reconcile bank accounts against recorded transactions.
  • Record each workflow once at a normal pace. No script or studio microphone is needed.
  • Let AI handle the editing. Trainn's AI video agent writes the narration, removes mistakes and adds zooms, and can turn a recorded training call into short lessons.
  • Add chapters so viewers can jump to the exact step they need instead of replaying the whole lesson.
  • Group lessons into courses by role and share one link per course, for example in a customer training academy.

For more on planning, see building a customer training program.

Can AI turn existing documents into training videos?

Partly. AI can draft a script from a document, but the most accurate training videos for PropTech software come from recording the real product, because documents go out of date and don't show the actual screens. A practical approach:

  • Use the document as your outline. Follow its steps while you record the workflow in a test account.
  • Let AI write the narration from what you do on screen. Trainn turns your clicks or your spoken explanation into a clean AI voiceover.
  • Reuse recorded training calls. Upload a past webinar and Trainn's AI video agent cuts it into short, focused lessons.
  • Keep a written version too. Trainn turns every video into a step-by-step guide, so the document stays useful and matches the screens.

See how to add AI voiceover to training videos.

How do you measure the ROI of customer training?

Measure customer training ROI by comparing what trained property managers do differently with the cost of training them: wider feature use, fewer support tickets and less live-training time for your team. What to track for PropTech software:

  • Use of advanced features taught in lessons, such as “set alerts for rent increases, deposit dates and lease expirations”, before and after customers complete the course.
  • Support tickets on trained topics, for example questions about “build custom reports and owner financial statements”.
  • Hours of live training replaced. Every self-paced lesson a customer completes is time your team didn't spend repeating the same session.
  • Completion and drop-off for each lesson, to see which ones work and which need fixing.

Trainn's video analytics show who watched each lesson and where viewers stopped.

How much does Trainn cost?

Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your PropTech software, such as “set alerts for rent increases, deposit dates and lease expirations”, and publish it as a video and a step-by-step guide before you pay.

  • Creator plan: $19 per month for one creator, with up to 15 videos and guides.
  • More creators or more content: compare every plan on the Trainn pricing page.