How ChatGPT Can Be Used for User Onboarding

From personalized welcome messages to simple feedback requests, find out how to enhance user experiences with ChatGPT.

How ChatGPT Can Be Used for User Onboarding

The user experience during the user onboarding phase is crucial. It determines whether the user stays or goes and affects the perception of your brand. Every business knows the importance of user onboarding.

One of the easiest and most effective tactics businesses can use to improve user onboarding is ChatGPT, a generative AI tool. ChatGPT is already helping businesses with employee onboarding for various job roles, smoothening the employee onboarding flow.

When it comes to user onboarding, ChatGPT helps streamline and personalize processes to ensure better user experiences. ChatGPT works with natural language processing (NLP), a subset of artificial intelligence, to understand text input. It then generates meaningful responses depending on user prompts.

By executing a costly and time-consuming onboarding/setup for them, it enables to assist customers even when we are not seated directly next to them. It's a fairly clever method to help prevent a UX dead-end, where the user is at a loss on what to do!

In this blog, we'll explore how ChatGPT is transforming the way companies introduce their products to users, enabling higher adoption rates, improved customer satisfaction, and long-term loyalty.

Prompt 1: Welcome and Introduction

As they say, 'The first impression is the last impression.' With ChatGPT user onboarding prompts, businesses can warmly welcome new users. They can provide personalized introductions that make users feel valued and imprint a positive impression.

Using ChatGPT, businesses can craft engaging and friendly messages. These can set the tone for a positive onboarding experience. This helps establish a strong rapport from the beginning.

Instead of using the robotic โ€˜Welcome to our companyโ€™ app messaging template, you can craft a personalized welcome message. For example: โ€œHi, Peter. We are thrilled to have you with us. You are going to love our product. We canโ€™t wait for you to experience it!โ€

One example of a tool that can help businesses achieve personalized user onboarding prompts and welcome messages like the one mentioned above is "Intercom."

Intercom is a customer messaging platform. It enables businesses to communicate with their users in a personalized and engaging manner. It offers features like user segmentation, real-time messaging, and automated messages. They can be tailored to each user's behavior and preferences.

Prompt 2: Understanding User Needs

Another awesome ChatGPT prompt for onboarding is to understand user needs. Understanding what the user wants is important to ensure the best user onboarding experience.

Using ChatGPT, businesses can craft personalized messages to ask users about their requirements and liking.

For example, businesses shouldn't ask a generic question such as โ€˜What do you need help with?โ€™

Instead, craft a personalized question such as: โ€œHi, Peter. What type of product are you looking for? Is there anything that we can do to help you to find the product youโ€™re looking for?"

This is possible due to ChatGPT's advanced natural language model and machine learning capabilities. They empower businesses to gain a deeper understanding of user needs during onboarding.

Through personalized questions and real-time responses, ChatGPT fosters interactive chats that mimic human interactions. Its contextual awareness ensures continuity, allowing follow-up inquiries and more relevant discussions.

By analyzing user data, ChatGPT delivers data-driven suggestions, enabling businesses to offer personalized product suggestions and tailored solutions.

Prompt 3: Explaining Product or Service Features

When it comes to user onboarding, there is a need to provide the users with clear and detailed info about the product or services. But this is where most businesses fail.

Here, ChatGPT comes to the rescue. With natural language processing, ChatGPT can effectively break down the extensive product tour into small, easy steps and explain product or service features to users. This helps users understand the productโ€™s features quickly. This results in the user making an informed decision.

ChatGPT can play a crucial role in various aspects of product development beyond just user onboarding. This includes:

  • Market Research: ChatGPT can analyze customer comments and feedback to identify market trends, pain points, and customer preferences.
  • Idea Generation: By feeding the model with relevant information and parameters, it can generate innovative concepts and suggestions that align with demands.
  • Product Design: ChatGPT can assist in product design by offering feedback on prototypes and mockups.
  • A/B Testing: ChatGPT can simulate A/B testing to predict user responses and preferences. This assists businesses in making data-informed decisions about product variations and updates.

Prompt 4: Onboarding Tutorials and Walkthroughs

The above ChatGPT prompt is a modified and more personalized version of an onboarding tutorial (Prompt 3). It helps users understand the product or service and how to use it more efficiently.

For example, if a user is signing up for a mobile banking app, ChatGPT can guide users on how to add payees, transfer funds, and manage accounts. The tutorial can be customized to the user's needs based on the user profile. It can be in the form of videos, blog posts, or a series of personal interactions with the customer.

Prompt 5: Personalized Customer Support

Every user is different, and so are their needs. ChatGPT prompts can provide personalized customer support during the user onboarding process. This helps users get the most out of their experience and makes them feel valued. This, in turn, helps develop user loyalty and trust.

For example, ChatGPT can be integrated into existing customer support platforms or chat systems used by businesses. This integration enables users to access personalized support options seamlessly.

During the onboarding process, ChatGPT can interact with users and present them with various personalized support options such as "Live Chat," "FAQs," "Support Requests," and more.

Businesses can customize the support options presented by ChatGPT based on their specific offerings and the needs of their users. This ensures that the available support choices are relevant and valuable.

Prompt 6: Product Feature Updates and Suggestions

Product feature updates and suggestions can help users stay up-to-date with the latest product developments. This helps them get the most out of their experience. ChatGPT can help users discover new features, understand how to use them, and even suggest new ones based on their personal preferences.

For example, if a social media platform has launched a new feature, it can use ChatGPT to help users discover it, understand how to use it, and suggest other features that may be of interest. This helps users get the most out of their experience and discover new features they may not have known.

Prompt 7: Collecting Feedback and Assessing Customer Satisfaction

Gathering feedback and gauging customer satisfaction is crucial for improving the onboarding process. With ChatGPT prompts, businesses can leverage the power of NLP to collect valuable insights. ChatGPT can be used to ask users about their onboarding experience, their level of satisfaction, and any areas for improvement.

For example, businesses can deploy a ChatGPT survey at the end of the onboarding process. They can ask users to rate their experience on a scale (1-10). Or, they can ask users to provide specific feedback.

Prompt 8: Personalized Follow-up and Support

After the initial onboarding process, it's essential to continue providing personalized follow-up and support to users. ChatGPT can be crucial in delivering ongoing help and ensuring a smooth transition into regular product usage, increasing the user retention rate.

For instance, ChatGPT can be seamlessly integrated with a business's existing support ticketing system. When users request assistance, ChatGPT can automatically generate or update support tickets on their behalf. This ensures that all user inquiries are efficiently tracked and addressed.

For more complex issues, ChatGPT can intelligently escalate the conversation to live support agents. It can provide a summary of the user's inquiry and context to the agent, facilitating a seamless transition from AI-driven support to human assistance.

ChatGPT's ability to understand natural language enables it to respond to user inquiries in a personalized manner. It can adapt its responses based on user history, preferences, and past interactions, making the support experience more relevant and tailored.


ChatGPT can be an important asset to any business looking to provide a great first impression. It can help get users off on the right foot and businesses achieve the goal of user onboarding. This user onboarding tool is highly customizable and can be used to automate tasks related to user onboarding.

You can also check out Trainn-a customer onboarding automation platform that helps businesses design, implement, and track their customer onboarding process. Trainn is designed to help you drive user retention and engagement rates.

With its intuitive workflow builder, comprehensive analytics dashboard, and integration with many third-party tools like ChatGPT, it's a powerful tool for optimizing your customer onboarding process.

Plus, it offers powerful AI features like AI text-to-speech voice overs that let you add an extra layer of personalization to your onboarding process. With these capabilities, Trainn can help you create a smooth and engaging user experience from start to finish. Give it a try today!

Vivekanandhan Natarajan

PUBLISHED ON: 8/8/2023