Product videos and guides for cybersecurity software

Most cybersecurity software companies need one type of product video for each stage of the customer lifecycle where customers get stuck. For cybersecurity software, that means:

• Product demo videos: Show buyers a device fixing itself, a lost laptop being locked or a weak password being flagged, in a believable test environment.
• Product training videos: Teach analysts and IT admins advanced tasks after rollout, like building automated workflows or keeping devices on approved operating systems.
• Implementation & setup guides: Walk IT teams through deploying the agent, enrolling devices and streaming logs to their security tools.
• Admin & configuration videos: Show admins how to set groups, recovery rights and password policies.
• Help center & support videos: Answer the questions that come in every day, such as a lockout after a phone change or a device missing from the dashboard.

Trainn creates each of these from screen recordings. See how video creation works.

Security and IT customers adopt a product when every team involved can deploy it correctly and see it working quickly. Adoption stalls when agent rollout, integrations and access settings are left to guesswork. What helps most:

• Clear deployment guides, such as deploying the agent through a device management tool and connecting Apple Business Manager for zero-touch enrollment.
• Early proof it's working, such as every device and its status in one view, or logs arriving in the customer's security analytics tool.
• Role-based training, because analysts, IT admins and partners use different parts of the console.
• Fast answers to blocking questions, like a lockout after a phone change or a device missing from the dashboard.

Short videos and setup guides cover each of these without waiting for a call. See implementation and setup guides for cybersecurity software.

Let the people who know each workflow record it, and let AI do the editing. At most cybersecurity software companies that means solutions engineer, product marketing manager, sales engineer and customer education lead, none of whom need video skills:

• Record the workflow once in a test account, at a normal pace, with no script or studio microphone.
• Let AI edit. Trainn's AI video agent writes the narration, removes pauses and mistakes, adds zooms and applies your branding.
• Reuse recorded calls. Upload a past onboarding or training call and get short, focused videos from it.
• Keep a reviewer in the loop. The agent never publishes on its own, so a product or compliance reviewer approves every video.
• Get a guide for free. Every video also becomes a step-by-step guide.

For a method, see how to turn screen recordings into tutorial videos.

Create each video and step-by-step guide once, then publish it wherever IT and security teams already look for help, so the answer reaches them inside their work instead of on your website:

• Inside the product. Short walkthroughs shown as in-app guides help IT and security teams on the exact screen where they get stuck.
• In the help center. A video and its guide embedded in each help center article answer questions without a support ticket.
• In a branded academy. Onboarding and role-based courses can sit in a branded customer academy, so new users can start on day one.
• In emails and support replies. One share link works everywhere, and when a screen changes the same link shows the updated video.

ServiceNow, an IT workflow software company, uses Trainn so its technical writers can create procedural videos themselves instead of waiting for a multimedia team. Results from the ServiceNow customer story:

• Production time halved, from about 10 days per video to 5.
• 3x video output year over year.
• Writers with little or no video experience now create videos fairly easily.
• Videos sit on documentation pages that customers open when something isn't working.

Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your cybersecurity software, such as one setup or support workflow, and publish it as a video and a step-by-step guide before you pay.

• Creator plan: $19 per month for one creator, with up to 15 videos and guides.
• More creators or more content: compare every plan on the Trainn pricing page.