Admin & configuration videos for cybersecurity software

Admin guides for cybersecurity software should cover every setting that changes what other people can see or do, explain the effect of each change before the admin saves it, and be easy for a newly appointed admin to find. Cover:

• Each admin task, step by step: give a group only the permission to recover accounts, add people to the owners, administrators or security groups, set the company password policy and two-factor rules, turn on single sign-on and keep a recovery plan for owners, require multi-factor sign-in for the admin console and suspend a person's access without deleting the account.
• What each setting changes for everyone else, with a warning on the steps that grant access or remove it.
• Why it matters: auditors want to see who can recover accounts and who can change policy.
• Safe screenshots. Group and similar details should come from a demo account; Blur a Spot hides anything that slips in.
• A starting point for new admins, because the person who set things up often moves on.

Short admin guides can also open inside your product as in-app tutorials.

Assign an owner, update only the steps that change, and review admin guides on a schedule. Admin screens in cybersecurity software change less often than everyday screens, which makes outdated admin guides easy to miss:

• Know what triggers updates, for example: permission list changes, built-in groups change and new policy options.
• Edit single steps. Trainn's guide editor lets you change one step and its screenshot without recapturing the whole guide.
• Keep one link per guide. The updated version shows everywhere the guide is shared, including help center articles.
• Review before admins need them, for example before a customer's security review or renewal.

See how often to update step-by-step guides.

Use step-by-step guides for admin tasks people repeat, and short videos for settings that need explaining. Admins usually follow the steps while doing the task, so a written guide with screenshots works best, while a video helps when the effect of a setting isn't obvious:

• Guide: repeatable tasks such as “give a group only the permission to recover accounts” or “suspend a person's access without deleting the account”.
• Video: settings whose effect needs explaining. For example, adding someone to the wrong group gives them access across every vault or device.
• Both from one recording. Trainn produces the video and the guide together.
• Exportable for reviews. Admin guides can be exported as PDF and attached to a customer's security review.

Trainn's step-by-step guide generator writes the guide from your recording.

Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your cybersecurity software, such as “give a group only the permission to recover accounts”, and publish it as a video and a step-by-step guide before you pay.

• Creator plan: $19 per month for one creator, with up to 15 videos and guides.
• More creators or more content: compare every plan on the Trainn pricing page.