Some features are hard to explain in a help article
Problem
An automated workflow spans triggers, conditions and actions across several screens.
How to handle it
Show it built end to end, one chapter per screen.
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Product training videos for cybersecurity software
Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your cybersecurity product into product training videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Publish them as courses in a branded customer academy and see who completed them.
3-day free trial, then $19/month.
What are product training videos for cybersecurity software?
Product training videos for cybersecurity software are short lessons that teach analysts and IT admins tasks beyond the initial rollout, such as automating a response or reviewing a device's history. They work best as chaptered lessons people can watch between shifts, because security teams rarely gather for live training. Trainn creates them from recordings and splits them into chapters.
Common product training workflows for cybersecurity software
| Workflow | Who records it | Best format | Sensitive data on screen | What triggers an update |
|---|---|---|---|---|
| Create a usage report for a person or a vault | Customer education lead | Video | User and vault names | Report options change |
| Build an automated workflow that acts on devices | Solutions engineer | Video with chapters | Device names | New workflow actions |
| Review the full history of actions on one device | Customer success manager | Video | Device and user names | Activity view changes |
| Block an app from opening on company Macs | Customer success manager | Step-by-step guide | App names | New library item types |
| Keep Macs on approved operating system versions | Customer success manager | Video | Device lists | New operating system release |
What makes training hard for cybersecurity software teams?
Live training doesn't fit customers' schedules
Problem
Security teams work in shifts and can't all join one webinar.
How to handle it
Offer self-paced lessons with a live Q&A for questions.
New people on the customer side need retraining
Problem
Analyst turnover means the same basics get taught again every few months.
How to handle it
Keep a starter course new staff can take on day one.
How Trainn creates product training videos for cybersecurity software
- Solves: Some features are hard to explain in a help article
Trainn's AI video agent
Upload a recorded training session. Trainn's AI video agent cuts it into focused lessons with clean narration and zooms, ready for your team's review. See how video creation works.
- Solves: Some features are hard to explain in a help article
Video Chapters
Split the workflow lesson into chapters, triggers, conditions and actions, so analysts can jump to the part they need.
- Solves: New people on the customer side need retraining
Turn Narration to AI Voiceover
Engineers can explain naturally; Trainn turns it into a clean AI voice, so every lesson sounds the same whoever recorded it.
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Translate lessons into 30+ languages so teams in every region can train on their own time.
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Group lessons into a starter course and an advanced course, and share one link per course in a customer training academy.
- Solves: Live training doesn't fit customers' schedules
Video Analytics
See who finished each lesson and where they stopped, so you know when to offer a live session.
Enterprise security, privacy and compliance
- ISO 27001 certified
- SOC 2 Type 2 attested
- GDPR compliant
Recording Cybersecurity / IT workflows safely
- Record lessons in a training tenant with sample devices and users.
- Replace real device names, hostnames and user lists with made-up ones.
- Blur any real detail with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.
How cybersecurity teams use Trainn
People with no video experience now create videos themselves
Our moment of spark—the first moment of spark—was actually putting the tool not in front of our content producers. When we put Trainn in front of people who had little to no experience creating videos, we saw them being able to create them fairly easily.
Fa Lujan Waisberg
Sr. Manager, Strategic Programs
Source: ServiceNow customer story
Frequently asked questions
How do you create product training videos for cybersecurity software customers?
Start with the advanced workflows established IT and security teams use least, record each one as a short lesson in a test account, and group the lessons into courses by role. A simple process for cybersecurity software:
- Pick the workflows that matter after day 30. For example: create a usage report for a person or a vault, build an automated workflow that acts on devices and review the full history of actions on one device.
- Record each workflow once at a normal pace. No script or studio microphone is needed.
- Let AI handle the editing. Trainn's AI video agent writes the narration, removes mistakes and adds zooms, and can turn a recorded training call into short lessons.
- Add chapters so viewers can jump to the exact step they need instead of replaying the whole lesson.
- Group lessons into courses by role and share one link per course, for example in a customer training academy.
For more on planning, see building a customer training program.
Can AI turn existing documents into training videos?
Partly. AI can draft a script from a document, but the most accurate training videos for cybersecurity software come from recording the real product, because documents go out of date and don't show the actual screens. A practical approach:
- Use the document as your outline. Follow its steps while you record the workflow in a test account.
- Let AI write the narration from what you do on screen. Trainn turns your clicks or your spoken explanation into a clean AI voiceover.
- Reuse recorded training calls. Upload a past webinar and Trainn's AI video agent cuts it into short, focused lessons.
- Keep a written version too. Trainn turns every video into a step-by-step guide, so the document stays useful and matches the screens.
How do you measure the ROI of customer training?
Measure customer training ROI by comparing what trained IT and security teams do differently with the cost of training them: wider feature use, fewer support tickets and less live-training time for your team. What to track for cybersecurity software:
- Use of advanced features taught in lessons, such as “create a usage report for a person or a vault”, before and after customers complete the course.
- Support tickets on trained topics, for example questions about “build an automated workflow that acts on devices”.
- Hours of live training replaced. Every self-paced lesson a customer completes is time your team didn't spend repeating the same session.
- Completion and drop-off for each lesson, to see which ones work and which need fixing.
Trainn's video analytics show who watched each lesson and where viewers stopped.
How much does Trainn cost?
Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your cybersecurity software, such as “create a usage report for a person or a vault”, and publish it as a video and a step-by-step guide before you pay.
- Creator plan: $19 per month for one creator, with up to 15 videos and guides.
- More creators or more content: compare every plan on the Trainn pricing page.
Related
Trainn is an AI-powered product video and guide creation platform that turns screen recordings into product demo videos, training videos, onboarding videos, step-by-step guides, and interactive walkthroughs. Trainn also delivers this content externally through a branded no-code LMS, or in-app through embedded tutorials to train customers at scale.
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