How to Configure Web Widget on Zendesk?

Here’s a step by step tutorial on how to configure Web widget on Zendesk:

1. Go to Admin center, click on "Channels" in the navigation bar.

2. Scroll down to "Messaging and social" and click on "Messaging".

3. Click on the name of the Web widget to configure it.

4. Click on "Basics" tab to customize the name and channel linking.

5. Enter a title for the Web Widget to identify easily in the channel list.

6. Select channels to link with the Web widget, allowing users to continue conversations on their preferred platforms.

7. Click on "Save" at the bottom right.

8. Click on "Style" tab to customize the appearance of the Web widget.

9. In the Frame section, adjust the appearance of the Web widget as per your preference.

10. In the "Title" field, enter a title to appear in the header of the Web widget.

11. In the Launcher section, select the options to modify the Web Widget launcher button.

12. Click on "Save" at the bottom right.

13. Click on "Response" tab to customize the default messaging responses.

14. In the During business hours section, enter the first greeting in the "First Message" field.

15. In the "Customer details" dropdown menu, select the information to collect from customers.

16. In the "Follow-up message" field, enter the message to be sent.

17. Click on "Save" at the bottom right.

18. Click on "Authentication" tab, to set for authenticated and unauthenticated customers.

19. Select "Remember history" to show past conversations or "Forget history" to start fresh conversations with customers.

20. Click on "Save" at the bottom right.

21. Scroll down to "Preview" at the end, and click on "Test it now" to preview the Web widget in a new window. Exit the preview window when done.

23. Scroll up and click on "Installation" to set the Web widget to the website.

24. Click on the "Copy" icon to paste the code snippet to the website's HTML page.

Congratulations! You have successfully configured Web Widget on Zendesk.