How to Create an IVR for Talk on Zendesk?
Created with Trainn AI
Here’s a step-by-step tutorial on how to create an IVR for Talk on Zendesk:
1. Go to Admin center, and click on "Channels" in the navigation bar.
2. Scroll down to Talk and Email and click on "Talk".
3. Under the Talk Professional tab, click on "IVR".
4. Click on "Add menu" to create a new IVR menu.
5. Click on "New IVR Menu" to set the menu.
6. Add a title to your IVR Menu in the "Name" field.
7. Click on "Save".
8. Click on "Main menu" to set appropriate greeting and routing options.
9. Select your appropriate greeting to be played from the dropdown menu.
10. Click on "Add Route" to add routing options.
11. In the Edit Route box that appears, choose a Keypress number from the dropdown menu.
12. Select the type of "Action" to be taken for that keypress number.
13. Based on "Action" selected, choose where the call has to be routed.
14. Click on "Save" to save this respected route.
15. Add routing options as much required for the IVR menu.
16. Click on "Add menu level" to create multiple menus and also set pathways between them.
17. After setting the IVR menu, click on "Save" to save the same.
18. Once your IVR menu is saved, navigate to "Lines" from the top tab.
19. Select the phone line to route the IVR call.
20. Click on "Routing" from the phone line tab that appears.
21. Toggle the switch to enable the IVR call feature.
22.Choose the appropriate IVR menu that has to be directed.
23. Click on "Save changes".
Congratulations! You have successfully created an IVR for Talk on Zendesk.
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