How to Identify a Follow-up Ticket in Zendesk?
Created with Trainn AI
Here’s a step by step tutorial on how to identify follow-up tickets in Zendesk:
1. Open the ticket.
2. If the ticket shows as "Follow-up", this means it was raised as a follow-up to a closed ticket.
3. To find the original closed ticket, click on the ticket number.
4. This is your "closed ticket".
Congratulations! You just learnt how to identify follow-up tickets in Zendesk.
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