How to Setup Freshdesk Ticketing System 2025?

Here’s a step-by-step 2025 Freshdesk tutorial on how to setup the Freshdesk ticketing system:

1. Login to Freshdesk.

2. Click on "Connect your email" to connect your support email.

3. Click on "Go to Inbox" to open your ticketing inbox.

4. You can view all tickets in this window.

5. Click the "Invite your team" button to add your support team as Agents.

6. Add your support team member email addresses and their role.

7. Select "Dashboard" from the navigation bar.

8. This dashboard offers an overall view of your entire helpdesk's performance and KPIs.

9. Click on "Tickets" in the navigation bar. This opens the ticketing inbox where you can view all your tickets.

10. Click on the "Solutions" icon in the navigation bar. This opens your knowledge base setup.

11. In the navigation bar, click the "View on portal" icon.

12. This is how your Knowledge Base will look for your customers.

13. This is how an help article will be displayed for your customers.

14. Let's check out the ticket submission flow. Click on "Submit a ticket" in the navigation bar.

15. Enter the required details about your ticket.

16. Once you fill in the necessary details, click the "Submit" button in the form to submit your ticket.

17. In the ticketing inbox, you can view the ticket that we just submitted.

18. You can resolve your ticket from this window —reply to the ticket, assign agents, add to do list, and more.

Congratulations! You have successfully completed the 2025 Freshdesk setup tutorial.