You will soon have hundreds of customers every day than you can manage.
Which is a good thing.
Meaning, your customer onboarding and training processes should scale with you, not hold you back. Trainn is a digital customer education platform that helps CSMs offer self-serve onboarding, product training, and technical support using Videos.
24*7 self-serve onboarding resource
You spend hours onboarding each of your customers while also having to take repetitive questions. Offer a self-serve onboarding resource that helps customers get started with your platform, irrespective of their time zones or your availability.
1:1, 1:few, 1:many customer training
As your product expands with new modules and features, a 1:1 training process will drain you. How long can you create one-time loom videos every time a customer requests a feature walkthrough? It doesn’t matter if you serve 100 or 1000 customers, use Trainn to offer product training at scale.
Improve product adoption, lower churn
Your customers only care about getting consistent value from your product. Launch an LMS (Learning Management System) to continuously educate both existing and new users on how to adopt and see consistent value from your product. A trained customer is never going to churn.
One tool for all your customer education and training needs:
Trainn is a digital customer education platform that helps CSMs improve and scale onboarding, product training, and technical support using Videos.
Video Creation
Create any training content —short videos, structured courses, tutorials, using Trainn’s built-in Video Authoring software. Edit, host, and track their usage in Trainn.
Explore leading video creation features
Shareable Links
Video Hub
No-code Academy
High Performer
Your customers will rave about you cause our customers rave about Trainn.
97% Likely to recommend | 98% Quality of support |
95% Ease of setup | 95% Ease of use |
Our customers are more tech-savvy. So they prefer watching videos from the Spotdraft Video Hub to learn the product than me walking them through everything. They'd rather watch that and come to me for questions or critical things they'd want to sort
Having the videos handy is better because sometimes we cannot get that 1-hour training slot from the customer. So I send them the videos to watch before the call. On the call, we have a more informed conversation since the customer has already tried some features out.
- Chalormee Basu, Customer Success Lead - Spotdraft
The team at Posist train 12,000 global customers with the Posist Academy
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Do customer training under one roof — create videos & guides, set up a Knowledge Base, launch an Academy.
Locations
US
Wilmington, Delaware 19801
India
Perungudi, Chennai 600096
