Customers don't read text release notes
Problem
A monthly update post lists 12 changes and most customers skim past it.
How to handle it
Lead with a 60-second video for the change that affects them most.
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Release notes videos for fintech software
Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your fintech product into release notes videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Share one link per release that updates itself whenever the video changes.
3-day free trial, then $19/month.
What are release notes videos for fintech software?
Release notes videos for fintech software are short videos that show customers what changed in the product and what to do differently, such as a new transfer option or a moved documents area. They help because finance users act on money screens and need to see the new step, not read about it. Trainn creates them from screen recordings and writes the matching release notes article.
Common release notes workflows for fintech software
| Workflow | Who records it | Best format | Sensitive data on screen | What triggers an update |
|---|---|---|---|---|
| Explain a new instant transfer between accounts | Product marketing manager | Video | Balances | Transfer limits change |
| Show where statements and documents moved after a redesign | Product manager | Video | Statements | Further layout changes |
| Announce a new payroll and HR connection | Product marketing manager | Video | Employee names | Partner list grows |
| Explain a change to how AI tools sign in with API keys | Solutions engineer | Step-by-step guide | API keys | Key rules change again |
| Show a new way to match receipts from a phone's photo library | Product marketing manager | Video | Receipt images | Mobile app update |
What makes release notes hard for fintech software teams?
Customers miss features that would help them
Problem
A new receipt option ships and nobody uses it.
How to handle it
Show the feature in action, on the screen where it lives.
Global customers need updates in their language
Problem
Customers outside English-speaking markets get updates late or not at all.
How to handle it
Publish each release video in every language you support, the same day.
How Trainn creates release notes videos for fintech software
- Solves: Customers don't read text release notes
Trainn's AI video agent
Record the new transfer flow once. Trainn's AI video agent writes the narration, trims it and adds zooms, so a release video is ready for review the same day. See how video creation works.
- Solves: Customers don't read text release notes
Generate Release Notes
Pick the videos and guides for a release; Trainn reads them and writes a release notes article you can share alongside the video.
- Solves: Customers miss features that would help them
Clip-by-clip editor
When a feature changes again after launch, replace only the clip that changed, without re-recording the whole video.
-
Translate each release video into 30+ languages, voiceover and subtitles included. Linked Videos keep every translated copy in sync when you change the original.
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Send one link in the update email and in the product. Every place the link lives updates automatically.
- Solves: Customers don't read text release notes
Video Description
Trainn writes a short summary under each video and updates it in one click, so customers who skim still get the point.
Enterprise security, privacy and compliance
- ISO 27001 certified
- SOC 2 Type 2 attested
- GDPR compliant
Recording Fintech workflows safely
- Record releases in a staging account before launch, with sample balances and statements.
- Use throwaway API keys when showing a sign-in change, then revoke them.
- Blur any real document or name with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.
How fintech teams use Trainn
Feature live, video updated in 10 minutes
The dealbreaker was the update on-the-go feature. When a new feature is out, you can just update a couple of slides on the video, push the video live in 10 minutes, and customers can benefit from the video right away. Educating 12,000 customers in real-time felt easy.
Shambhavi Pandey
Lead Customer Research
Source: RestroWorks Academy (previous Posist) customer story
Frequently asked questions
What should release notes for fintech software include?
Release notes for fintech software should tell customers what changed, who it affects, what to do now and where to find the details, with a short video for any change that moves a screen or changes a step. Include:
- What changed, in plain words, with the customer benefit first.
- Who it affects, so each role knows whether to act.
- What to do now, especially for changes with a deadline.
- A short video for visual changes. For example: explain a new instant transfer between accounts, show where statements and documents moved after a redesign and announce a new payroll and HR connection.
- Links to the updated guide or help article, so customers can come back to it later.
Trainn's Generate Release Notes writes the article from your release videos. See how to turn screen recordings into release notes videos.
Should every release note include a video?
No. Make a video when a change moves a screen, changes a step or needs customers to act; small fixes and wording changes can stay in the written notes. A simple rule for fintech software:
- Video: new or redesigned workflows, such as “explain a new instant transfer between accounts” or “show where statements and documents moved after a redesign”.
- Video plus step-by-step guide: changes customers must act on before a deadline.
- Text only: bug fixes, performance improvements and minor label changes.
- Update, don't duplicate. If an existing help video shows the old screen, replace that clip instead of adding a new video.
Trainn's clip-by-clip editor replaces only the changed clip, and every shared link updates.
How long should a release notes video be?
Keep each release notes video under a minute and focused on one change: 15–30 seconds for a simple announcement, and up to a minute when customers need to see a new step. Tips:
- One change per video, so customers can find and share the exact update they need.
- Show the new step in the product, not slides about it.
- Add captions, because many people watch release videos without sound.
- Translate for global customers. Trainn translates each video into 30+ languages and keeps translated copies in sync.
Trainn's AI video agent turns a quick screen recording into a narrated release video on the same day.
How much does Trainn cost?
Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your fintech software, such as “explain a new instant transfer between accounts”, and publish it as a video and a step-by-step guide before you pay.
- Creator plan: $19 per month for one creator, with up to 15 videos and guides.
- More creators or more content: compare every plan on the Trainn pricing page.
Related
Trainn is an AI-powered product video and guide creation platform that turns screen recordings into product demo videos, training videos, onboarding videos, step-by-step guides, and interactive walkthroughs. Trainn also delivers this content externally through a branded no-code LMS, or in-app through embedded tutorials to train customers at scale.
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