What is Bite-sized Learning And How to Deliver it in an LMS?

What is Bite-sized Learning?

Bite-sized learning, or microlearning, breaks down complex product information into digestible content chunks that can be consumed in about 2 to 5 minutes. SaaS companies usually use a Learning Management System (LMS) to host their bite-sized learning content with 24/7 access for customers.

Benefits: Why Do SaaS Companies Choose Bite-sized Learning?

1. Enable New Users’ Success

Instead of overwhelming new users with lengthy customer training sessions, companies can break down their product’s core features into 5-minute lessons that customers can immediately apply.

2. Drive Feature Discovery & Usage

When launching new features, bite-sized learning enables customers to learn and implement capabilities progressively, leading to higher feature adoption rates.

3. Cut Support Costs

By providing easily accessible bite-sized learning modules, companies see a significant decrease in basic support tickets as customers can quickly find answers when needed.

4. Made for The Modern Learner

More than 30% of SaaS users use videos and LMS to find answers to their queries. You meet these customer needs by providing bite-sized learning in your LMS, improving their experience. When they can find answers in their preferred format, it motivates them to stay with you longer and invest more in your product.

5. Increases Engagement

A study by Gloria Mark found that the average attention span of a human is 47 seconds. In an era where short-form videos rule social media, it only makes sense for customer educators to adopt short-form content to increase engagement and not bore their learners with loads of information at one go.

Out of 44,570 training videos created on Trainn in the past 2 years, 55% are bite-sized (2-5 minutes) —and for good reason.

Our analysis shows these concise videos achieve higher completion rates, aligning with research showing that brief, focused learning sessions improve knowledge retention by up to 20% compared to longer formats.

A study in the Journal of Applied Psychology found that breaking content into bite-sized chunks resulted in 17% better transfer of learning compared to traditional longer sessions.

How to Deliver Bite-sized Learning Content Through an LMS?

Here’s how you can deliver bite-sized learning content through your LMS:

• Start by identifying one clear learning objective per module.
• Focus on teaching a single feature or workflow using a mix of bite-sized learning contents.
• End with a quick knowledge check to reinforce learning.

Examples of Bite-sized Learning Content

1. Short Videos

What is it?: 2-5 minute videos on specific topics.

Best used for: short tutorials, new feature announcements, and breaking down complex workflows into actionable steps.

Example: Snappy, a gifting company, uses short videos to announce its new features. The video shows Snappy’s new homepage design and how to use its updated campaign workflow.

2. Interactive Guides

What it is?: Interactive guides walk customers through workflows step by step, offering clickable prompts exactly when needed.

Best used for: To help customers practice your SaaS tool as they learn and help them grasp the features and UI better.

Example: Trainn, a customer education platform, uses interactive guides for product education. The interactive guide below shows how to change the theme of guides for customizability in 4 clicks.

3. Visual Learning

What is it?: Screenshots and infographic workflow diagrams.

Best used for: Instant clarity for complex processes. It can be used as a reference during daily tasks when customers need to refresh their memory without halting work.

Example: Trainn, a customer education platform, uses step-by-step guides for solving support queries. The guide below shows how to enable SAML authentication in clear steps with buttons highlighted.

4. Knowledge Check Quizzes

5-minute quizzes blend real platform scenarios with quick practice questions, helping customers apply what they've learned. By testing understanding immediately after learning new features, these quizzes help identify knowledge gaps early while building customer confidence.

Real-world Example of Bite-sized Learning in SaaS Customer Training

When a customer success platform wants to help customers understand their user engagement tracking feature, here's how bite-sized learning delivers results:

• Video (3 mins): A focused walkthrough showing how to set up custom user engagement metrics and interpret key indicators that predict churn risk.
  
• Interactive Guide (4 mins): Interactive steps guiding customers through creating their first engagement monitoring dashboard, complete with custom alerts and thresholds.
  
• Visual Learning (2 mins): An annotated dashboard showing the relationship between user behaviors, engagement scores, and recommended actions.
  
• Knowledge Check Quiz (3 mins): A quick scenario testing customers on the steps for creating a custom user engagement dashboard.

FAQs on Bite-sized Learning

1️⃣ How Long Should Bite-sized Learning Content be?

Effective bite-sized learning content should not be more than 5 minutes long. This duration ensures customers remain engaged while having enough time to grasp key concepts. For complex features, break down the content into multiple bite-sized modules rather than creating longer sessions.

2️⃣ What Are The LMS Features Required for Delivering Bite-sized Learning Experiences?

A. Content and course authoring
B. Quizzes and certification assessments
C. Virtual training capabilities (VILT and webinars)
D. Social interaction capabilities
E. Analytics and Reporting

3️⃣ How to Measure Bite-sized Learning Effectiveness?

Track completion rates, quiz scores, and learner retention rates through your LMS analytics. Monitor how quickly customers start using new features after completing bite-sized learning modules and analyze support ticket trends for topics covered in your content. These metrics will help in optimizing your training strategy.

The two most important metrics to measure the effectiveness of bite-sized learning in your LMS:

✔ Lesson Completion Rates – How many users finish each bite-sized module? If completion rates are low, the content may be too long or not engaging enough.

✔ Quiz & Micro-assessment Scores – Are learners retaining information from short modules? If scores are low, consider adding reinforcement tweaks or interactive elements.

If you have offered bite-sized learning content for features and support tickets, then measure:

✔ Feature Adoption (for SaaS Products) – Did users start using a feature after watching a related microlearning module?

✔ Support Ticket Reduction – Has bite-sized training reduced repetitive support queries?