How Posist Academy Offers Self-serve Training for 12,000 Customers in 50 CountriesRead how they did it
Square business management software and tools help small businesses hit the ground running. Don’t stop there. Launch the Square Academy to help customers learn and use your applications to the fullest.
Your team cannot be available 24*7. But your Academy can. For common queries, link to how-to videos hosted on your Academy. Bring down the ticket volumes.
200 features are launched every quarter at Square! Help your customers learn everything they can do with Square. Watch them turn from users to evangelists.
Bring customers together, and enable peer-to-peer learning and discussions without the need to contact support. Reward them with certifications.
Create product walkthroughs, support videos, and training videos, in just 5 minutes, with professional quality. And edit them right away —all in Trainn.
Launch your Academy with full-fledged certifications & quizzes, product tutorials, and on-demand courses in multiple languages.
Let your users experience courses tailored to their role, company, or geography. Implement personalization at scale.
Track learner-level metrics, and the revenue impact of your customer training programs using Trainn's 360° Academy Dashboard.
Customers say offering poor self-service support is worse than not offering anything.
Enterprises believe customer training positively impacts product adoption.
No 1 increase in investment companies are making in 2023 is Videos.