Product training videos
Get New Customer-Facing Hires Fluent in Your Product Faster
New customer success managers and support agents learn the product by shadowing. Trainn turns your experts' recordings into product training they can watch on day one.
The problem
Stop Relying on One Busy Colleague to Teach
New customer-facing hires learn your product slowly when their one teacher is a busy colleague. The 2025 onboarding benchmark from BambooHR and TalentLMS, based on 1,156 recent hires, found only 61% of fully remote hires felt onboarding helped them contribute faster, compared with 73% in hybrid setups. Product knowledge transfers worst when nobody is sitting next to you.
The experts who know the product, senior customer success managers, support leads, and solutions engineers, carry that knowledge in their heads. Turning it into training video means scripting, recording, and editing, skills none of them were hired for. So new hires shadow calls and absorb whatever happens to come up.
That is the skills gap applied to enablement: the product experts are the right teachers and the wrong video producers.
The Solution
Trainn Gives Every New Hire the Same Accurate Product Training
Trainn's AI video agent turns a product expert's screen recording into a narrated training video with a consistent voice and format. The expert shows the workflow once, and Trainn adds the narration and highlights. With Trainn's training video creator, every new customer-facing hire learns the product the same way, no matter who recorded the lesson or which week the hire joined.
The features
Three Trainn Features That Help You Create Product Training Videos for New Hires
Record a Video
The support lead records how to resolve a common case in the product, and Trainn returns a narrated, zoomed training video. No script prep, no editing. New hires see the real workflow from the person who does it best.
Turn Narration to AI Voiceover
Experts speak naturally while recording. Trainn cleans up filler words and noise and produces a consistent voiceover, so training from five different experts still sounds like one program. Pick the voice and accent once, and every module sounds like one program.
Layouts and Backgrounds
Every recording lands on the same templated background at a 16:9 ratio, whatever screen it came from. New hires get a consistent library instead of a mix of mismatched recordings. Maximise Layout fills the frame when a recording needs more room.
“What I really like about Trainn is that it looks like all the videos come from the same place, even though different people are creating them.”
SpotDraft replaced a patchwork of individually recorded videos with one consistent voice and format. That consistency is what new hires need most: one standard way to learn the product, whichever expert recorded the lesson.
Who this is for
Customer success and support team leads
Record the workflows every new agent must know once, and stop re-explaining them for every hiring cohort.
Solutions engineers
Turn your product deep-dives into training new SEs and AEs can replay before their first customer call.
Enablement managers
Build a product curriculum that stays consistent as experts change roles, with every lesson in the same voice and format.
FAQ
