Free up your support team from manual work.
Trainn AI helps you create help videos and guides
faster and
set up an AI Knowledge Base without writing any code.
Trainn’s AI authoring software helps you create help videos, how-to guides , and articles faster, without any design dependencies.
01Change your AI Knowledge Base access to public or private with just one click. Allow users to log in with SSO and SAML authentication.
02Brand your Knowledge Base with your logo, colors, and fonts. Set up a custom domain for your AI Knowledge Base.
03Embed your AI Knowledge Base both in-app and on your site for faster and more contextual responses to customer queries.
04Trainn AI helps you create three types of content to power your AI Knowledge Base
1. Create articles using our WYSIWYG editor.
2. Create help videos with AI voiceovers in multiple languages.
3. Create step-by-step how-to guides and interactive guides.
Recording your voice for 100+ help videos can be exhausting. Instead, Trainn automatically generates AI voice-overs based on the steps you performed in your video.
You can generate a video with an English voiceover and clone it into 20+ languages in one click. Launch a multilingual AI Knowledge Base without hiring voice artists.
Trainn’s AI Knowledge Base automatically handpicks and recommends relevant content for users to watch or read.
Keep content updated with the latest feature releases using the update-on-the-go feature. You don’t have to re-create or change URLs.
Trainn automatically creates contextual titles and summaries for your videos and guides. This makes your help content indexable by Google and drives organic traffic through SEO.
Trainn automatically adds zoom, transitions, and spotlights to enhance your videos and guides. This helps users pay attention to critical steps.
Trainn’s AI-powered search functionality enhances query results by understanding user intent, and context.
Avoid technical jargon to prevent confusing customers. Use simple language and explain complex terms when needed.
01Keep up with product updates, policy changes, and customer feedback, and regularly update your content to ensure it stays accurate.
02Measure tickets solved in a single response by sending a knowledge base video/article/guide. A higher number suggests you can offer more self-service support initiatives for your customers.
03Use AI capabilities to improve accessibility for your help content, like automatically generated subtitles and multi-lingual AI videos for customers across different geographies.
04People are feeling more pressed for time. Our customers always ask for quick 1-minute tutorial videos to learn the product. It took exactly 45 days to create over 100 tutorial videos, review, and publish the Learning Center on Trainn. Now we have a self-serve resource that customers can lean on and learn from.
Head of Support
BuildOps
A generative AI Knowledge Base can make managing information for customer support easier by quickly creating help content and answering questions accurately. It learns from existing data to provide up-to-date and relevant answers, saving time for support teams and ensuring customers have access to the most accurate answers.
A generative AI Knowledge Base can make managing information for customer support easier by quickly creating help content and answering questions accurately. It learns from existing data to provide up-to-date and relevant answers, saving time for support teams and ensuring customers have access to the most accurate answers.