AI Knowledge Base

Free up your support team from manual work.
Trainn AI helps you create help videos and guides faster and set up an AI Knowledge Base without writing any code.

Set up AI Knowledge Base - in a week Book a Demo

Free for 14 days. No credit card required. 

How to Build an AI Knowledge Base in 4 Steps?

Create content

Trainn’s AI authoring software helps you create help videos, how-to guides , and articles faster, without any design dependencies.

01

Decide authentication

Change your AI Knowledge Base access to public or private with just one click. Allow users to log in with SSO and SAML authentication.

02

Customize

Brand your Knowledge Base with your logo, colors, and fonts. Set up a custom domain for your AI Knowledge Base.

03

Publish

Embed your AI Knowledge Base both in-app and on your site for faster and more contextual responses to customer queries.

04

Use Trainn to Setup an AI Knowledge Base with Help Content

Create help content

Trainn AI helps you create three types of content to power your AI Knowledge Base

  1. 1. Create articles using our WYSIWYG editor.

  2. 2. Create help videos with AI voiceovers in multiple languages.

  3. 3. Create step-by-step how-to guides and interactive guides.

Capture any workflow with guide | Interactive guides by trainn

Setup your Knowledge Base

Personalize the support experience

Launch In-app Help Widget

Analyze and improve

Create training videos using the Trainn customer training software Launch a training hub using the Trainn training software zero-code customer training academy with Trainn training software Make your guides interactive | Interactive guides by trainn Make your guides interactive | Interactive guides by trainn

Powerful Features of the
Trainn AI Knowledge Base

  • Use AI Voiceovers

    Recording your voice for 100+ help videos can be exhausting. Instead, Trainn automatically generates AI voice-overs based on the steps you performed in your video.

  • Create Help Videos in Multiple Languages

    You can generate a video with an English voiceover and clone it into 20+ languages in one click. Launch a multilingual AI Knowledge Base without hiring voice artists.

  • Relevant Content Recommender

    Trainn’s AI Knowledge Base automatically handpicks and recommends relevant content for users to watch or read.

  • Keep 100s of Your Help Videos Up-to-date

    Keep content updated with the latest feature releases using the update-on-the-go feature. You don’t have to re-create or change URLs.

  • Automatic AI Summaries and Titles

    Trainn automatically creates contextual titles and summaries for your videos and guides. This makes your help content indexable by Google and drives organic traffic through SEO.

  • Automatic Zooms and Spotlights

    Trainn automatically adds zoom, transitions, and spotlights to enhance your videos and guides. This helps users pay attention to critical steps.

  • AI-powered Knowledge Base Search

    Trainn’s AI-powered search functionality enhances query results by understanding user intent, and context.

4 Tips to Get the Most out of Your AI Knowledge Base

Avoid jargon in your help content

Avoid technical jargon to prevent confusing customers. Use simple language and explain complex terms when needed.

01
Regularly update your content

Keep up with product updates, policy changes, and customer feedback, and regularly update your content to ensure it stays accurate.

02
Track tickets resolved on first contact

Measure tickets solved in a single response by sending a knowledge base video/article/guide. A higher number suggests you can offer more self-service support initiatives for your customers.

03
Ensure Accessibility

Use AI capabilities to improve accessibility for your help content, like automatically generated subtitles and multi-lingual AI videos for customers across different geographies.

04

People are feeling more pressed for time. Our customers always ask for quick 1-minute tutorial videos to learn the product. It took exactly 45 days to create over 100 tutorial videos, review, and publish the Learning Center on Trainn. Now we have a self-serve resource that customers can lean on and learn from.

Sabina Rana I Dangal

Head of Support

BuildOps

Trainn | customer education | video creation
frequently
asked questions

How can a generative AI Knowledge Base improve knowledge management?

A generative AI Knowledge Base can make managing information for customer support easier by quickly creating help content and answering questions accurately. It learns from existing data to provide up-to-date and relevant answers, saving time for support teams and ensuring customers have access to the most accurate answers.

What are the advantages of an AI Knowledge Base compared to a traditional Knowledge Base?

What is an example of an AI-based Knowledge Base?

A generative AI Knowledge Base can make managing information for customer support easier by quickly creating help content and answering questions accurately. It learns from existing data to provide up-to-date and relevant answers, saving time for support teams and ensuring customers have access to the most accurate answers.