Knowledge Base Builder

Trainn is a no-code Knowledge Base Builder that helps you create help content and set up a self-service Knowledge Base, without writing a single line of code.

Build your Knowledge Base Book a Demo

Free for 14 days. No credit card required. 

How to build a Knowledge Base in 4 steps?

Create content

Trainn’s content creation suite helps you create help videos with AI voiceovers, how-to guides , and help docs in minutes.

01

Choose authentication

Easily set your Knowledge Base access to public or private with a click. Allow users to log in with SSO and SAML authentication.

02

Customize

Customize your Knowledge Base with your logo, colors, and fonts, and configure a custom domain for your Knowledge Base.

03

Publish

Trainn helps you embed your Knowledge Base in-app and on your site for quicker, more accurate responses to customer queries.

04

Use Trainn to Build a Knowledge Base with Help Content

Create Knowledge Base content

Create content for your Knowledge Base using Trainn’s content creation platform:

  1. 1. Help docs using our WYSIWYG editor.

  2. 2. How-to videos with multi-lingual voiceovers.

  3. 3. Instructional manuals and interactive demos.

Capture any workflow with guide | Interactive guides by trainn

Build your Knowledge Base

Personalize the Knowledge Base experience

Launch the Help Widget for your App

Analyze and Make data-driven decisions

Create training videos using the Trainn customer training software Launch a training hub using the Trainn training software zero-code customer training academy with Trainn training software Make your guides interactive | Interactive guides by trainn Make your guides interactive | Interactive guides by trainn

Advanced AI Features of
Knowledge Base Builder

  • High-quality AI Voiceovers

    Recording your voice for over 100 help videos is impossible. Trainn’s AI text-to-speech converter automatically turns your screen recording into an accurate voiceover. Pick from a library of accents, and tones to match your needs.

  • Create Help Videos in Multiple Languages

    Create a help video in English and convert it into 20+ languages in one click. Build a multi-language Knowledge Base to support your global customer base without hiring expensive voiceover artists and recording studios.

  • Keep Help Content Up-to-date

    You cannot create new help videos with every feature release. With Trainn’s update-on-the-go feature, replace the old clips with the new clips and your content will automatically update everywhere it's used.

  • Relevant Content Recommender

    Trainn’s Knowledge Base Builder automatically selects and suggests relevant content for users to consume.

  • SEO-optimised AI Summaries and Titles

    Trainn generates contextual titles and summaries for your videos and guides, ensuring your help content boosts organic traffic via SEO.

  • Automatic Zooms and Spotlights

    Trainn automatically incorporates zoom, transitions, and spotlights to enrich your help videos and guides. This ensures users focus on crucial steps.

4 Tips For Building Your Knowledge Base

Establish writing guidelines

Set clear standards for how to write and create knowledge base content. This ensures consistency and clarity and maintains your brand voice.

01
Make content easy to discover

To enhance discoverability, use relevant keywords in articles, videos, and guide titles to ensure they appear in search results.

02
Offer peer-to-peer support

You can place your community as a category inside your help center where users can share insights, tips, and solutions.

03
Build for your global audience

Use Trainn’s AI features like automatically generated subtitles and multi-lingual AI videos to help customers across different geographies.

04

People are feeling more pressed for time. Our customers always ask for quick 1-minute tutorial videos to learn the product. It took exactly 45 days to create over 100 tutorial videos, review, and publish the Learning Center on Trainn. Now we have a self-serve resource that customers can lean on and learn from.

Sabina Rana I Dangal

Head of Support

BuildOps

Trainn | customer education | video creation
frequently
asked questions

How to build a Knowledge Base?

Start simple with these steps:

  1. Pick a Knowledge Base software that suits your business needs.

  2. Decide the topics you should cover.

  3. Organize your topics into categories.

  4. Create videos, help docs, and guides.

  5. Publish your Knowledge Base as private or public.

  6. Analyse the content performance and improve.

What is an example of Knowledge Base Builder available for B2B companies?

How do knowledge bases help build trust and relationships?

Start simple with these steps:

  1. Pick a Knowledge Base software that suits your business needs.

  2. Decide the topics you should cover.

  3. Organize your topics into categories.

  4. Create videos, help docs, and guides.

  5. Publish your Knowledge Base as private or public.

  6. Analyse the content performance and improve.