Customers don't read text release notes
Problem
Operations staff skip long update posts.
How to handle it
Lead with a short video per change.
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Release notes videos for ERP and supply chain software
Trainn is an AI-powered product video and guide creation platform that turns screen recordings of your ERP and supply chain product into release notes videos and step-by-step guides, with AI voiceover, zooms and subtitles added automatically. Share one link per release that updates itself whenever the video changes.
3-day free trial, then $19/month.
What are release notes videos for ERP and supply chain software?
Release notes videos for ERP and supply chain software are short videos that show customers what changed, such as a new supplier view or automatic order sync, and what to do now. Operations teams change how they work only when they see the new step. Trainn creates release videos from recordings and writes the matching article.
Common release notes workflows for ERP and supply chain software
| Workflow | Who records it | Best format | Sensitive data on screen | What triggers an update |
|---|---|---|---|---|
| Announce supplier cards | Product marketing manager | Video | Supplier details | Card changes |
| Announce a new shop-floor system connection | Product marketing manager | Video | Order numbers | Partner changes |
| Explain bulk billing to accounting software | Product manager | Video | Invoice totals | Billing rules change |
| Explain that store order changes now sync automatically | Product manager | Video | Customer orders | Sync rules change |
| Explain new restock notifications | Product marketing manager | Video | Stock levels | Notification options change |
What makes release notes hard for ERP and supply chain software teams?
Customers miss features that would help them
Problem
Bulk billing ships and finance keeps billing one by one.
How to handle it
Show the feature in use.
Releases ship faster than videos get updated
Problem
Frequent releases outpace manual video updates.
How to handle it
Update only the changed clip.
How Trainn creates release notes videos for ERP and supply chain software
- Solves: Customers don't read text release notes
Trainn's AI video agent
Record the new feature once. Trainn's AI video agent writes the narration and adds zooms, ready for review. See how video creation works.
- Solves: Customers don't read text release notes
Generate Release Notes
Pick the release's videos and guides; Trainn writes a release notes article.
- Solves: Releases ship faster than videos get updated
Clip-by-clip editor
Replace only the clip a release changed.
- Solves: Customers miss features that would help them
Translations
Translate release videos into 30+ languages; Linked Videos keep each copy in sync.
-
One link in emails and the product, updated everywhere.
- Solves: Customers don't read text release notes
Video Description
Trainn writes a short summary under each video.
Enterprise security, privacy and compliance
- ISO 27001 certified
- SOC 2 Type 2 attested
- GDPR compliant
Recording ERP & Supply Chain workflows safely
- Record releases in a staging company with sample data.
- Never show real customer orders or prices.
- Blur anything real with Blur a Spot. Automatic blur through Trainn's AI video agent is coming soon.
How ERP and supply chain teams use Trainn
Feature live, video updated in 10 minutes
The dealbreaker was the update on-the-go feature. When a new feature is out, you can just update a couple of slides on the video, push the video live in 10 minutes, and customers can benefit from the video right away. Educating 12,000 customers in real-time felt easy.
Shambhavi Pandey
Lead Customer Research
Source: RestroWorks Academy (previous Posist) customer story
Frequently asked questions
What should release notes for ERP and supply chain software include?
Release notes for ERP and supply chain software should tell customers what changed, who it affects, what to do now and where to find the details, with a short video for any change that moves a screen or changes a step. Include:
- What changed, in plain words, with the customer benefit first.
- Who it affects, so each role knows whether to act.
- What to do now, especially for changes with a deadline.
- A short video for visual changes. For example: announce supplier cards, announce a new shop-floor system connection and explain bulk billing to accounting software.
- Links to the updated guide or help article, so customers can come back to it later.
Trainn's Generate Release Notes writes the article from your release videos. See how to turn screen recordings into release notes videos.
Should every release note include a video?
No. Make a video when a change moves a screen, changes a step or needs customers to act; small fixes and wording changes can stay in the written notes. A simple rule for ERP and supply chain software:
- Video: new or redesigned workflows, such as “announce supplier cards” or “announce a new shop-floor system connection”.
- Video plus step-by-step guide: changes customers must act on before a deadline.
- Text only: bug fixes, performance improvements and minor label changes.
- Update, don't duplicate. If an existing help video shows the old screen, replace that clip instead of adding a new video.
Trainn's clip-by-clip editor replaces only the changed clip, and every shared link updates.
How long should a release notes video be?
Keep each release notes video under a minute and focused on one change: 15–30 seconds for a simple announcement, and up to a minute when customers need to see a new step. Tips:
- One change per video, so customers can find and share the exact update they need.
- Show the new step in the product, not slides about it.
- Add captions, because many people watch release videos without sound.
- Translate for global customers. Trainn translates each video into 30+ languages and keeps translated copies in sync.
Trainn's AI video agent turns a quick screen recording into a narrated release video on the same day.
How much does Trainn cost?
Trainn's Creator plan costs $19 per month and starts with a 3-day free trial. That's long enough to record one real workflow from your ERP and supply chain software, such as “announce supplier cards”, and publish it as a video and a step-by-step guide before you pay.
- Creator plan: $19 per month for one creator, with up to 15 videos and guides.
- More creators or more content: compare every plan on the Trainn pricing page.
Related
Trainn is an AI-powered product video and guide creation platform that turns screen recordings into product demo videos, training videos, onboarding videos, step-by-step guides, and interactive walkthroughs. Trainn also delivers this content externally through a branded no-code LMS, or in-app through embedded tutorials to train customers at scale.
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