How to Create a Macro in Zendesk?

Here’s a step by step tutorial on how to create and apply macros in Zendesk:

1. Click on the settings icon in your Zendesk dashboard.

2. Click on "Go to Admin Center" in the support settings section.

3. In the Admin Center, click on "Workspaces" in the navigation menu.

4. Under "Workspaces," click on "Macros" under Agent Tools.

5. Enter a "Macro" name.

6. Enter a Macro description.

7. Select who can access and use the macro as a reply to tickets.

8. Set up actions as required, for example "Ticket Priority" set to "Normal".

9. Set up a "Comment" as a default reply to use with the "Macro".

10. Click "Create" to create your "Macro".

11. Congratulations you have created your "Shipping Cost Inquiry Macro" successfully.

12. To apply a "Macro" go to the ticket chat and select "Apply Macro".

13. Select the suitable "Macro" and apply it to the ticket.

Congratulations! You've learned how to create a macro and use it to answer repetitive support tickets in Zendesk.