How to Create a Zendesk Answer Bot? (Zendesk AI Agent)

Here's a Step-by-step Guide on How to Create a Zendesk Answer Bot (Zendesk AI Agent):

1. Click on "Channels" in the Admin Center's navigation bar.

2. Select "AI agents" from the dropdown menu under Channels.

3. Under "For messaging", click "Manage AI Agents for messaging".

4. Click on "Create AI Agent".

5. Type the name of your AI Agent in the "Name" field.

6. Click on your desired tone of voice for the AI Agent.

7. Click on "Next".

8. Click on your brand from the dropdown.

9. Click on "Next".

10. Test the AI Agent by sending a message.

11. Click "Go to publish" if you are ready.

12. Click "Advanced Settings"  to explore more options.

13. In "Advanced Settings", the "Settings" tab lets you configure your AI Agent's name, persona, language, and brand details.

14. The "Behavior" tab lets you configure how the AI Agent responds to messages.

15. Click "Publish AI Agent" once you have configured the settings.

Congrats! You have successfully created a Zendesk Answer Bot (Zendesk AI Agent)