How to Merge Tickets in Zendesk?

Here’s a step by step tutorial on how to merge tickets in Zendesk:

1. Open the message you want to merge and click on the three-dot icon in the ticket interface.

2. Select "Merge into another ticket" from the dropdown menu.

3. In the modal, enter the ticket ID with which you want to merge the existing ticket.

4. Click the "Merge" button in the modal.

5. Incase, you are merging tickets from different requesters you will receive such a pop-up, choose to "Continue Merge".

6. Incase you want to hide merge comments from requesters, deselect Requester can see this comment for both merge comments.

7. Select "Continue and Merge".

8. Your ticket is now merged and the current request is closed permanently.

Congratulations! You have successfully learnt how to merge tickets in Zendesk.