How to Redact Texts in Zendesk Tickets?

Here’s a step by step tutorial on how to redact texts in Zendesk tickets:

1. Select the text from which you want to redact portions.

2. Your can redact the entire message or choose sections within the reply to redact.

3. Click on the message settings (three dots).

4. Select "Mark text for redaction".

5. Select the text you want to redact by highlighting it.

6. Click on "Redact".

7. Your highlighted message has now been successfuly redacted.

8. Once redaction is complete a "redacted_content" tag is added automatically.

Congratulations! You have successfully learnt how to redact sensitive information from your support replies in Zendesk.