With high-rising competition in the global SaaS industry, customer retention is a top priority in the business landscape. How would personalization help in improving your customer retention? Read on!
What’s your customer retention rate formula? Here are some indispensable customer retention metrics that you should care about.
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After deducing a stellar adoption strategy, you need to think about a post-adoption strategy: think about your stickiest features — something deeper, sophisticated, and, harder to adopt. These are the features that hold the true value of your product, making it difficult to reject and replace.
Each stage in the product adoption journey must align with the functional responsibilities of various departments and teams. Together, they can create a meaningful product adoption journey increasing user engagement and shortening the TTV