Rethinking Customer Education One Blog at a Time

Customer Experience
1/24/2023
Improving your customer value with customer experience: Tips from Colin Crowley (PART 3)

Improving your customer value with customer experience: Tips from Colin Crowley (PART 3)

Customer experience and feedback are essential, but can we rely on them entirely to build the product? How do we develop new features while also being mindful of customer perceptions and experiences?

Customer Experience
1/19/2023
Understanding customer value at companies where everything is fast-moving with Colin Crowley (PART 2)

Understanding customer value at companies where everything is fast-moving with Colin Crowley (PART 2)

If customer value changes at different stages of growth, what happens to customer value at fast-moving companies where change is the norm?

Customer Experience
1/10/2023
Decoding customer value: What is customer value, and how does it help with your product adoption with Colin Crowley (Part 1)

Decoding customer value: What is customer value, and how does it help with your product adoption with Colin Crowley (Part 1)

Is customer value a two-way stream? If so, how do we understand the importance of customer value beyond a formula?

Customer Retention
1/10/2023
Scuba Diving Into The Importance of Customer Retention

Scuba Diving Into The Importance of Customer Retention

Every business strives to acquire new customers. But customer retention is crucial to growth. Let's learn what customer retention is and why it is so necessary.

Customer Onboarding
10/28/2022
High-touch vs. low-touch onboarding (and the unassuming hero called tech touch)

High-touch vs. low-touch onboarding (and the unassuming hero called tech touch)

What type of onboarding is your customer comfortable with? Let us explore High-touch onboarding and low-touch onboarding along with the rising hero on the horizon - tech touch onboarding.

Customer Onboarding
8/25/2022
3 Ways to Prepare an Easy Customer Onboarding: The Race Car Approach

3 Ways to Prepare an Easy Customer Onboarding: The Race Car Approach

The only three things you need to know to set up a successful low-touch onboarding experience for your customers.